HP Pavilion g4 Notebook PCMaintenance and Service Guide
Category Description Switchable discrete graphics:●AMD Radeon HD 7670M with 2 GB of dedicated video memory (128 MB × 16DDR3 @ 900 MHz × 8 modules); 1
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg
Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conducto
9 RecyclingWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local laws and r
IndexAAC adapter 12AC adapter,spare part numbers 22AC adapter, spare part numbers21action keysidentifying 8antennalocations 6removal 63spare part numb
feetlocations 33spare part number 18, 24, 33fn key, identifying 8Ggraphics, product description 1grounding guidelines 28guidelinesequipment 31groundin
power button boardremoval 53spare part number 17, 24, 53power button, identifying 7power connectorremoval 67spare part number 18, 24power connector, i
Vvents, identifying 11, 13video, product description 3Wwebcam light 6webcam, location 6webcam/microphone moduleremoval 59spare part number 20, 25, 60W
Category Description 12.7 mm tray load Customer-accessible Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive Supports DVD±RW Super Multi
Category DescriptionPorts●Audio-in (digital microphone)●Audio-out (stereo headphone)●HDMI version 1.4 supporting up to 1920×1200 @ 60Hz, 24 bits per p
Category DescriptionOperating system Preinstalled:●Windows 7® Professional 64 bit●Windows 7 Home Premium 64 bit●Windows 7 Home Basic 64 bit● FreeDOS●
2 External component identificationDisplayItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLAN d
TopButtons and speakersComponent Description(1)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key (select models only).(2) fn key Displa
LightsComponent Description(1)Power light●White: The computer is on.●Blinking white: The computer is in the Sleep (orSuspend) state, which is an energ
TouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on or off.(2) TouchPad light ●Amber: The TouchPad is off (select models
Left sideComponent Description(1)External monitor port Connects an external VGA monitor or projector.(2) Vents (2) Enable airflow to cool internal c
© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.AMD is a trademark of Advanced MicroDevices, Inc. Bluetooth is a trademarkowned by its propri
Right sideComponent Description(1) Optical drive Reads and writes to an optical disc.(2) Optical drive light ●Green or amber: The optical drive i
Bottom componentsComponent Description(1) Battery bay Holds the battery.(2)Battery release latch Releases the battery from the battery bay.(3) Ven
3 Illustrated parts catalogService labelWhen ordering parts or requesting information, provide the computer serial number and modeldescription provide
Computer major componentsComputer major components 15
Item Component Spare part number(1) 35.6 cm (14.0 in), high definition (HD), LED, SVA, BrightView display assembly (includes webcam, microphone, wirel
Item Component Spare part number ●Bright purple (modern mesh pattern) 680573-001 ●Linen white (butterfly blossom pattern) 689467-001 ● Linen white (m
Item Component Spare part number ●Intel Pentium B960 processor (2.20 GHz, 1333 MHz/2.0 MB L3 cache,dual core, 35 W)664662-001 ●Pentium B950 processor
Item Component Spare part number ●Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combinationadapter (select models only)600370-001 ●Inte
Item Component Spare part number Linen white (butterly blossom pattern) 689461-001(2) Webcam/microphone module 680577-001(3) Display Hinge Kit (inclu
Item Component Spare part number ●DVD±RW Super Multi Double-Layer Combination Drive 680556-001(2) Hard drive SATA, does not include hard drive bumpers
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your
Component Spare part number●For use in North America 490371-001●For use in the People's Republic of China 490371-AA1● For use in South Korea 4903
Spare part number Description633252-001 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include harddrive bumpers, br
Spare part number Description680543-001 Display enclosure, sparkling black680544-001 Base enclosure 680545-001 Display bezel, black680546-001 Optical
Spare part number Description680568-001 System board for use only with computer models equipped with UMA video memory (includesreplacement thermal mat
Spare part number Description684479-161 Keyboard with white finish for use in Latin America (includes cable)684479-201 Keyboard with white finish for
4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i
Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
iv Safety warning notice
Service labelWhen ordering parts or requesting information, provide the computer serial number and modelnumber provided on the service label.Item Desc
Computer feetDescription Spare part numberRubber Feet Kit 680563-001The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that at
BatteryDescription Spare part number6-cell, 55 Whr, 2.55 Ah Li-ion battery (select models only) 593554-0016-cell, 47 Whr, 2.20 Ah Li-ion battery 59355
Service doorDescription Spare part numberPlastics Kit (contains the service door) 680561-001Before removing the service door, follow these steps:1. Sh
Optical driveNOTE: The optical drive spare part kit includes a bezel and bracket.Description Spare part numberBlu-ray ROM DVD±R/RW Super Multi Double-
3. Pull the optical drive (3) out from the front until the optical drive is completely removed from thecomputer.4. Remove the two Phillips M2.0 x 3.0
5. Insert a straightened paper clip into the release access opening (1) in the bezel.6. Press the release tab (2) and remove the bezel from the tab si
Hard driveNOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, orhard drive bracket and screws.Description S
2. Lift the hard drive (2) to remove.3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3).4. Remove the four Philli
Memory moduleWARNING! To reduce the risk of electric shock and damage to the equipment, unplug the powercord and remove all batteries before installin
Table of contents1 Product description ...
2. Remove the memory module (2) by pulling it away from the slot at an angle.CAUTION: To prevent damage to the memory module, hold the memory module b
5. Gently press the memory module (3) down, applying pressure to both the left and right edges ofthe module, until the retention clips snap into place
WLAN moduleDescription Spare part numberBroadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (selectmodels only)600370-001
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: The WLAN module is designed with a notch to prevent incorrect
KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.Description Spare part numberBlack keyboard● For use in Brazil 680555-201●For use
6. Remove the optical drive (see Optical drive on page 36).7. Remove the hard drive (see Hard drive on page 39).Remove the keyboard:1. Remove the Phil
6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel.7. Tilt the keyboard forward (1) onto the palm rest
Top coverNOTE: The top cover spare part kit includes the TouchPad.Description Spare part numberBright purple (modern mesh pattern) 680573-001Linen whi
Remove the top cover:1. Disconnect these cables from the system board:(1) Power button board ZIF cable(2) Speaker cable(3) TouchPad button board ZIF c
5. Remove the following screws that secure the top cover to the computer:(1) Two Phillips M2.5 x 7.5(2) Five Phillips M2.5 x 6.56. Turn the computer r
Optical drive ... 36Hard drive ...
SpeakersDescription Spare part numberSpeaker Kit (includes left and right speakers and cable) 680567-001Before removing the speakers, follow these ste
Power button boardDescription Spare part numberPower button board (includes cable) 680560-001Before removing the power button board, follow these step
TouchPad button boardDescription Spare part numberTouchPad button board (includes cable) 680559-001Before removing the TouchPad button board, follow t
5. Lift the TouchPad button board (4) slightly to perform the next step.6. Carefully invert the TouchPad button board (1).7. Release the ZIF connector
TouchPad LED boardDescription Spare part numberTouchPad LED board (includes cable) 683848-001Before removing the TouchPad LED board, follow these step
Display assemblyNOTE: The display assembly spare part kit includes webcam, two microphones, and wirelessantenna transceivers and cables.Description Sp
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure.NOTE: It may be necessary to release the USB board ZIF
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a. Remove the plastic screw covers (1) and the two Phi
b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module.c. Remove the webcam/microphone module. The webcam/microphone module i
8. If it is necessary to replace the display panel:a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5screws that
What you need to know ... 86Creating a system restore point ...
9. If it is necessary to replace the display hinges:a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges tothe display pan
b. Release the display panel cable from the clips and remove the display panel cable (2). Thedisplay panel cable includes the webcam/microphone module
The display panel is available using spare part number 680562-001. Reverse this procedure to reassemble and install the display assembly.Optical drive
4. Remove the optical drive cable from the base enclosure (4).Reverse this procedure to install the optical drive cable.Component replacement procedur
USB boardDescription Spare part numberUSB board (includes cable) 680558-001Before removing the USB board, follow these steps:1. Shut down the computer
Power connectorDescription Spare part numberPower connector (includes cable) 680548-001Before removing the power connector, follow these steps:1. Shut
System boardNOTE: The system board Thermal Material Kit, part number 680571-001,includes replacement thermal paste and pads.Description Spare part num
Remove the system board:1. Disconnect the following cables from the system board:(1) Display panel cable(2) Optical drive cable(3) USB board cable(4)
RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 637193-001Before removing the RTC battery, follow these ste
Fan and heat sinkNOTE: The fan and heat sink spare part kits include replacement thermal material.Description Spare part numberFan 680551-001Heat sink
viii
4. Remove the fan and heat sink (4).NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sinkand the system board compo
3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) fromthe fan.Reverse this procedure to reassemble and inst
PCH heat sinkDescription Spare part numberPCH heat sink 683843-001Before removing the PCH heat sink, follow these steps:1. Shut down the computer. If
2. Remove the PCH heat sink by lifting straight up (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andsyst
ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Core i7-3612QM (2.1 GHz, SC turbo
Remove the processor:1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turncounterclockwise, until you hear a click.2
5 Using Setup Utility (BIOS) and SystemDiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only
Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware isfunctioning properly.To start Sy
6 SpecificationsComputer specifications Metric U.S.Dimensions:Width 34.7 cm 13.67 inDepth 23.1 cm 9.10 inHeight (front to back) 3.0 cm to 3.6 cm 1.9 i
1 Product descriptionCategory DescriptionProduct Name HP Pavilion g4 Notebook PCProcessors Next Generation Intel® Core™ i7 processors: Intel Core i7-
35.6 cm (14.0 in), display specifications Metric U.S.DimensionsWidth 32.4 cm 12.8 inHeight 19.3 cm 7.6 inDiagonal 35.6 cm 14.0 inNumber of colors 262K
DVD±RW SuperMulti Double-Layer Combination DrivespecificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE CD,
BD ROM DVD±R/RW Super Multi Double-Layer DrivespecificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM,DVD+R, DV
7 Backing up, restoring, and recoveringYour computer includes tools provided by the operating system and HP to help you safeguard yourinformation and
Creating the recovery media1. Select Start and type recovery in the search field. Select Recovery Manager from the list.Allow the action to continue,
Tips for a successful backup●Number backup discs before inserting them into the optical drive.● Store personal files in the Documents, Music, Pictures
To restore, see Restoring specific files using Windows Backup and Restore on page 88.Restore and recoveryRestoring to a previous system restore pointS
●If the recovery media do not work, you can obtain recovery discs for your system from the HPwebsite.●The Minimized Image Recovery option is recommend
To change the boot order for a recovery flash drive:1. Insert the flash drive into a USB port.2. Restart the computer.3. Press esc while the computer
8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 220
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