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Maintenance and Service
Guide
HP Compaq Business Notebook nx5000
Series
Compaq Presario V1000 Notebook PC
Document Part Number: 349052-001
April 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
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Strany 1 - Maintenance and Service

Maintenance and Service GuideHP Compaq Business Notebook nx5000 SeriesCompaq Presario V1000 Notebook PCDocument Part Number: 349052-001April 2004This

Strany 2 - First Edition April 2004

Product DescriptionMaintenance and Service Guide 1–5All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8-

Strany 3 - Contents

Illustrated Parts CatalogMaintenance and Service Guide 3–133.5 MiscellaneousTable 3-4Miscellaneous (not illustrated)Spare Part Information Description

Strany 4 - 3 Illustrated Parts Catalog

3–14 Maintenance and Service GuideIllustrated Parts CatalogSecurity card 345856-001Screw Kit (includes the following screws; refer to Appendix C, “Scr

Strany 5 - C Screw Listing

Maintenance and Service Guide 4–14Removal and Replacement PreliminariesThis chapter provides essential information for proper and safe removal and rep

Strany 6

4–2 Maintenance and Service GuideRemoval and Replacement Preliminaries4.2 Service ConsiderationsThe following sections include some of the considerati

Strany 7 - 1.1 Models

Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

Strany 8

4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

Strany 9 - Table 1-2

Removal and Replacement PreliminariesMaintenance and Service Guide 4–5 Store reusable electrostatic-sensitive parts from assemblies in protective pac

Strany 10 - (Continued)

4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.7 Grounding Equipment and MethodsGrounding equipment must include either a wri

Strany 11

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.Table 4-2 lists the shielding protection provi

Strany 12

Maintenance and Service Guide 5–15Removal and Replacement ProceduresThis chapter provides removal and replacement procedures.There are 62 screws, stan

Strany 13

1–6 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8-

Strany 14

5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.1 Serial NumberWhen ordering parts or requesting information, provide the noteboo

Strany 15

Removal and Replacement ProceduresMaintenance and Service Guide 5–35.2 Disassembly Sequence ChartUse the chart below to determine the section number t

Strany 16

5–4 Maintenance and Service GuideRemoval and Replacement Procedures5.3 Preparing the Notebook for DisassemblyBefore you begin any removal or installat

Strany 17

Removal and Replacement ProceduresMaintenance and Service Guide 5–54. Remove the battery pack:a. Turn the notebook upside down, with the front panel t

Strany 18

5–6 Maintenance and Service GuideRemoval and Replacement Procedures5. Remove the battery bezel by sliding it down and off of the battery pack.✎The bat

Strany 19

Removal and Replacement ProceduresMaintenance and Service Guide 5–76. Remove the hard drive by following these steps:a. Turn the notebook upside down,

Strany 20

5–8 Maintenance and Service GuideRemoval and Replacement Procedurese. Use the Mylar tab 1 to pull the hard drive 2 out of the bay.f. Remove the hard d

Strany 21

Removal and Replacement ProceduresMaintenance and Service Guide 5–9ÄCAUTION: The hard drive should be disassembled only if it is damaged and must be r

Strany 22

5–10 Maintenance and Service GuideRemoval and Replacement Procedures5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. The notebook f

Strany 23

Removal and Replacement ProceduresMaintenance and Service Guide 5–115.5 Mini PCI Communications Board1. Prepare the notebook for disassembly (Section

Strany 24

Product DescriptionMaintenance and Service Guide 1–7All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8-

Strany 25

5–12 Maintenance and Service GuideRemoval and Replacement Procedures6. Disconnect the 2 antenna cables 1 from the Mini PCI communications board. Note

Strany 26

Removal and Replacement ProceduresMaintenance and Service Guide 5–135.6 MultiBay Device1. Prepare the notebook for disassembly (Section 5.3).2. Turn t

Strany 27

5–14 Maintenance and Service GuideRemoval and Replacement Procedures5.7 Bluetooth Wireless Communications Board1. Prepare the notebook for disassembly

Strany 28

Removal and Replacement ProceduresMaintenance and Service Guide 5–156. Remove the two PM1.5×3.0 screws 1 that secure the Bluetooth board to the Blueto

Strany 29

5–16 Maintenance and Service GuideRemoval and Replacement Procedures5.8 Keyboard1. Prepare the notebook for disassembly (Section 5.3).2. Turn the note

Strany 30

Removal and Replacement ProceduresMaintenance and Service Guide 5–173. Remove the two T8M2.5×9.0 screws that secure the keyboard to the notebook.Remov

Strany 31

5–18 Maintenance and Service GuideRemoval and Replacement Procedures6. Slide the 4 tabs on the top edge of the keyboard toward you.Releasing the Keybo

Strany 32

Removal and Replacement ProceduresMaintenance and Service Guide 5–198. Release the ZIF connector 1 to which the keyboard cable is attached and disconn

Strany 33 - Table 1-3

5–20 Maintenance and Service GuideRemoval and Replacement Procedures5.9 Switch Cover1. Prepare the notebook for disassembly (Section 5.3).2. Remove th

Strany 34

Removal and Replacement ProceduresMaintenance and Service Guide 5–217. Open the notebook.8. Using a flat-bladed tool, lift up the left 1 and right 2 e

Strany 35

1–8 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8-

Strany 36

5–22 Maintenance and Service GuideRemoval and Replacement Procedures5.10 Modem Board1. Prepare the notebook for disassembly (Section 5.3).2. Release t

Strany 37

Removal and Replacement ProceduresMaintenance and Service Guide 5–236. Turn the modem board 1 over and disconnect the modem cable 2 from the modem boa

Strany 38 - 1.2 Features

5–24 Maintenance and Service GuideRemoval and Replacement Procedures5.11 Memory Module1. Prepare the notebook for disassembly (Section 5.3).2. Remove

Strany 39 - Product Description

Removal and Replacement ProceduresMaintenance and Service Guide 5–255. Spread the retaining tabs 1 that secure the memory module to the socket. The mo

Strany 40 - 1.3 Clearing a Password

5–26 Maintenance and Service GuideRemoval and Replacement Procedures5.12 Keyboard Plate✎The keyboard plate is included in the Miscellaneous Plastics K

Strany 41 - 1.4 Power Management

Removal and Replacement ProceduresMaintenance and Service Guide 5–275.13 Fan Assembly1. Prepare the notebook for disassembly (Section 5.3).2. Remove t

Strany 42 - 1.5 External Components

5–28 Maintenance and Service GuideRemoval and Replacement Procedures7. Turn the notebook right-side up and open it.8. Disconnect the fan cable 1 from

Strany 43 - Table 1-4

Removal and Replacement ProceduresMaintenance and Service Guide 5–2910. Lift the left side of the fan assembly 1 until it rests at an angle.11. Slide

Strany 44 - Table 1-5

5–30 Maintenance and Service GuideRemoval and Replacement Procedures5.14 Heat Sink1. Prepare the notebook for disassembly (Section 5.3) and remove the

Strany 45

Removal and Replacement ProceduresMaintenance and Service Guide 5–313. Lift the left side of the heat sink 1 up until the thermal grease bond between

Strany 46 - Wireless Antennae

Product DescriptionMaintenance and Service Guide 1–9All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8-

Strany 47 - Keyboard Components

5–32 Maintenance and Service GuideRemoval and Replacement Procedures✎Carefully clean any thermal grease residue from the underside of the heat sink 1

Strany 48 - Table 1-7

Removal and Replacement ProceduresMaintenance and Service Guide 5–335.15 Processor1. Prepare the notebook for disassembly (Section 5.3) and remove the

Strany 49 - Top Components

5–34 Maintenance and Service GuideRemoval and Replacement Procedures2. Use a flat-bladed screwdriver to turn the processor lock screw 1 one-quarter tu

Strany 50 - Documentation Library

Removal and Replacement ProceduresMaintenance and Service Guide 5–355.16 Display Assembly1. Prepare the notebook for disassembly (Section 5.3).2. Disc

Strany 51 - (Continued)

5–36 Maintenance and Service GuideRemoval and Replacement Procedures4. Disconnect the display cable 1 from the system board.5. Remove the left and rig

Strany 52

Removal and Replacement ProceduresMaintenance and Service Guide 5–377. Close the notebook.8. Turn the notebook upside down, with the rear panel toward

Strany 53 - Bottom Components

5–38 Maintenance and Service GuideRemoval and Replacement Procedures10. Turn the notebook right-side up, with the front toward you.11. Open the notebo

Strany 54

Removal and Replacement ProceduresMaintenance and Service Guide 5–395.17 Top Cover1. Prepare the notebook for disassembly (Section 5.3) and remove the

Strany 55

5–40 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the following screws:❏ Ten T8M2.5×9.0 screws 1 along the front edge, sid

Strany 56 - 1.6 Design Overview

Removal and Replacement ProceduresMaintenance and Service Guide 5–414. Turn the notebook right-side up, with the front toward you.5. Release the ZIF c

Strany 57 - Troubleshooting

1–10 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 58 - Using Computer Setup

5–42 Maintenance and Service GuideRemoval and Replacement Procedures7. Lift the right side 1 of the top cover until it rests at a 45-degree angle.8. S

Strany 59 - Selecting from the File Menu

Removal and Replacement ProceduresMaintenance and Service Guide 5–435.18 RTC Battery✎The RTC battery is included in the Miscellaneous Plastics Kit, sp

Strany 60 - Security Menu

5–44 Maintenance and Service GuideRemoval and Replacement Procedures3. Lift the RTC battery out of the top cover clip.Removing the RTC BatteryReverse

Strany 61 - Selecting from the Tools Menu

Removal and Replacement ProceduresMaintenance and Service Guide 5–455.19 Speakers✎The speakers are included in the Miscellaneous Plastics Kit, spare p

Strany 62

5–46 Maintenance and Service GuideRemoval and Replacement Procedures3. Release the ZIF connector 1 on the system board to which the LED board cable is

Strany 63 - (continued)

Removal and Replacement ProceduresMaintenance and Service Guide 5–476. Remove the PM1.5x4.0 screw 1 that secures the speaker assembly to the base encl

Strany 64 - Configuration Information

5–48 Maintenance and Service GuideRemoval and Replacement Procedures5.20LED Board1. Prepare the notebook for disassembly (Section 5.3) and remove the

Strany 65 - Test Information

Removal and Replacement ProceduresMaintenance and Service Guide 5–493. Release the ZIF connector 1 on the system board to which the LED board cable is

Strany 66

5–50 Maintenance and Service GuideRemoval and Replacement Procedures5.21 Bottom Board1. Prepare the notebook for disassembly (Section 5.3) and remove

Strany 67 - Table 2-4

Removal and Replacement ProceduresMaintenance and Service Guide 5–513. Remove the two PM2.5×5.0 screws 1 that secure the bottom board to the notebook.

Strany 68

Product DescriptionMaintenance and Service Guide 1–11All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 69

5–52 Maintenance and Service GuideRemoval and Replacement Procedures5.22 System Board✎When replacing the system board, ensure that the following compo

Strany 70

Removal and Replacement ProceduresMaintenance and Service Guide 5–53❏ Display assembly (Section 5.16)❏ Top cover (Section 5.17)❏ Speaker assembly cabl

Strany 71

5–54 Maintenance and Service GuideRemoval and Replacement Procedures5. Lift the front edge of the system board 1 until it rests at an angle.6. Slide t

Strany 72

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1Notebook DimensionsHeightWidthD

Strany 73

6–2 Maintenance and Service GuideSpecificationsStand-alone power requirementsNominal operating voltagePeak operating power14.4 V dc (8-cell battery)10

Strany 74

SpecificationsMaintenance and Service Guide 6–3Table 6-214.1-inch XGA TFT DisplayDimensionsHeightWidthDiagonal28.6 cm21.4 cm35.7 cm11.2 in 8.4 in14.1

Strany 75 - (if applicable)

6–4 Maintenance and Service GuideSpecificationsTable 6-315.0-inch XGA TFT DisplayDimensionsHeightWidthDiagonal30.4 cm22.8 cm35.7 cm11.8 in 9.0 in15.0

Strany 76

SpecificationsMaintenance and Service Guide 6–5Table 6-415.0-inch SXGA+WVA TFT DisplayDimensionsHeightWidthDiagonal30.4 cm22.8 cm35.7 cm11.8 in 9.0 i

Strany 77

6–6 Maintenance and Service GuideSpecifications Table 6-5Hard Drives 60-GB 60-GB 40-GB 40-GB 30-GBUser capacity per drive160 GB 60 GB 40 GB 40 GB 30 G

Strany 78 - System Restore

SpecificationsMaintenance and Service Guide 6–7Table 6-6External AC AdapterWeightAdapterPower cord0.29 kg0.13 kg0.65 lb0.29 lbPower supplyOperating vo

Strany 79

1–12 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 80

6–8 Maintenance and Service GuideSpecificationsTable 6-8Optional High-Capacity 8-Cell, Li-Ion Battery PackDimensionsHeightWidthDepthWeight1.90 cm7.60

Strany 81 - DVD-ROM Drive

SpecificationsMaintenance and Service Guide 6–9Table 6-1024X Max DVD+RW/R and CD-RW Combo Drive Applicable disc Read:DVD-RDVD-RWDVD-ROM (DVD-5, DVD-9,

Strany 82

6–10 Maintenance and Service GuideSpecificationsData transfer rateCD-R (16X)CD-RW (8X)CD-ROM (24X)DVD (8X)DVD-R (4X) DVD-RW (2X) Multiword DMA mode 22

Strany 83

SpecificationsMaintenance and Service Guide 6–11Table 6-1124X Max DVD/CD-RW Combo Drive Applicable disc Read:DVD-RDVD-RWDVD-ROM (DVD-5, DVD-9, DVD-10,

Strany 84

6–12 Maintenance and Service GuideSpecificationsData transfer rateCD-R (24X)CD-RW (10X)CD-ROM (24X)DVD (8X)Multiword DMA mode 23,600 KB/s (150 KB/s at

Strany 85

SpecificationsMaintenance and Service Guide 6–13Table 6-128X/24X DVD-ROM Drive Applicable disc Read:DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18) CD-ROM (Mod

Strany 86

6–14 Maintenance and Service GuideSpecificationsData transfer rateCD-R (24X) CD-RW (10X) CD-ROM (24X)DVD (8X)Multiword DMA mode 2 3,600 KB/s (150KB/s

Strany 87

SpecificationsMaintenance and Service Guide 6–15Table 6-1324X CD-ROM Drive Applicable disc CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2,

Strany 88 - Illustrated Parts Catalog

6–16 Maintenance and Service GuideSpecificationsTable 6-14System DMAHardware DMASystem FunctionDMA1 Available for parallelDMA2 Floppy Disk ControllerD

Strany 89 - 3.2 Notebook Major Components

SpecificationsMaintenance and Service Guide 6–17Table 6-15System InterruptsHardware IRQSystem FunctionIRQ0 System timerIRQ1 Keyboard controllerIRQ2 Ca

Strany 90 - Table 3-1

Product DescriptionMaintenance and Service Guide 1–13All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 91 - Major Components

6–18 Maintenance and Service GuideSpecificationsTable 6-16System I/O Addresses I/O Address (hex)System Function (shipping configuration)000 - CF7 DMA

Strany 92

SpecificationsMaintenance and Service Guide 6–19I/O Address (hex)System Function (shipping configuration)0A4 - 0BD Motherboard resources0C0 - 0DF DMA

Strany 93

6–20 Maintenance and Service GuideSpecificationsI/O Address (hex)System Function (shipping configuration)778 - 77A Parallel Port (LPT1)A79 ISAPNP Re

Strany 94

Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1RJ-45 Network InterfacePin Signal Pin Signal1 Transmit + 5 Unused2 Transmit – 6 Re

Strany 95 - Notebook Major Components

A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-2RJ-11 ModemPin Signal Pin Signal1 Unused 4 Unused2Tip 5Unused3 Ring 6 UnusedTable A

Strany 96

Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-4S-VideoPin Signal Pin Signal1 Ground (Y) 3 Y-Luminance (Intensity)2 Ground (C) 4 C-

Strany 97 - Kit Components

A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-6Headphone JackPin Signal Pin Signal1 Ground 2 Left audio signal3 Right audio signal

Strany 98

Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-8ParallelPin Signal Pin Signal1 Strobe 14 Auto linefeed2 Data bit 0 15 Error3 Data b

Strany 99 - Spare Part Information

A–6 Maintenance and Service GuideConnector Pin AssignmentsTable A-9SerialPin Signal Pin Signal1 Carrier detect 6 Data set ready2 Receive data 7 Ready

Strany 100 - 3.5 Miscellaneous

Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe wide range input feature of the notebook permits it to oper

Strany 101

1–14 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 102 - Preliminaries

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification and reference information for the screws used in the notebook. All

Strany 103 - Cables and Connectors

C–2 Maintenance and Service GuideScrew ListingTorx T5M3.0x4.0 Hard Drive Frame LocationsTable C-1Torx T5M3.0×4.0 ScrewColor Qty. Length ThreadHead Wid

Strany 104 - Removable Drives

Screw ListingMaintenance and Service Guide C–3Phillips PM3.0x3.5 Hard Drive Frame Screw LocationsTable C-2Phillips PM3.0×3.5 ScrewColor Qty. Length Th

Strany 105 - Precautions

C–4 Maintenance and Service GuideScrew ListingHex M2.0×10.0 Hard Drive Alignment Pin LocationsTable C-3Hex M2.0×10.0 Alignment PinColor Qty. Length Th

Strany 106 - 4.6 Notebook Precautions

Screw ListingMaintenance and Service Guide C–5Phillips PM2.5×3.0 Screw LocationTable C-4Phillips PM2.5×3.0 ScrewColor Qty. Length ThreadHead WidthBlac

Strany 107 - 4.7 Grounding Equipment and

C–6 Maintenance and Service GuideScrew ListingTorx T8M2.5×5.0 Fan Assembly Screw LocationTable C-5Torx T8M2.5×5.0 ScrewColor Qty. Length ThreadHead Wi

Strany 108

Screw ListingMaintenance and Service Guide C–7Torx T8M2.5×5.0 Heat Sink Screw LocationsTable C-5Torx T8M2.5×5.0 Screw (Continued)Color Qty. Length Thr

Strany 109 - Procedures

C–8 Maintenance and Service GuideScrew ListingTorx T8M2.5×5.0 Top Cover Screw LocationsTable C-5Torx T8M2.5×5.0 Screw (Continued)Color Qty. Length Thr

Strany 110 - Serial Number Location

Screw ListingMaintenance and Service Guide C–9Phillips PM2.0×4.0 Bottom Board Screw LocationsTable C-6Phillips PM2.0x4.0 ScrewsColor Qty. Length Threa

Strany 111 - Disassembly Sequence Chart

C–10 Maintenance and Service GuideScrew ListingPhillips PM2.0x4.0 System Board Screw LocationsTable C-6Phillips PM2.0x4.0 Screws (Continued)Color Qty.

Strany 112 - Disassembly

© Copyright 2004 Hewlett-Packard Development Company, L.P.Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentiu

Strany 113 - Removing the Battery Pack

Product DescriptionMaintenance and Service Guide 1–15All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 114 - Removing the Battery Bezel

Screw ListingMaintenance and Service Guide C–11Phillips PM2.0x4.0 Hard Drive Cover Screw LocationTable C-6Phillips PM2.0x4.0 Screws (Continued)Color Q

Strany 115

C–12 Maintenance and Service GuideScrew ListingPhillips PM2.0×3.0 Modem Board Screw LocationsTable C-7Phillips PM2.0×3.0 ScrewColor Qty. Length Thread

Strany 116 - Removing the Hard Drive

Screw ListingMaintenance and Service Guide C–13Phillips PM1.5×3.0 Bluetooth Cover Screw LocationsTable C-8Phillips PM1.5×3.0 ScrewColor Qty. Length Th

Strany 117

C–14 Maintenance and Service GuideScrew ListingPTorx T8M2.5×9.0 Keyboard Access Screw LocationsTable C-9Torx T8M2.5×9.0 ScrewColor Qty. Length ThreadH

Strany 118 - Replacing the Notebook Feet

Screw ListingMaintenance and Service Guide C–15Torx T8M2.5×9.0 Switch Cover Screw LocationsTable C-10Torx T8M2.5×9.0 ScrewColor Qty. Length ThreadHead

Strany 119

C–16 Maintenance and Service GuideScrew ListingTorx T8M2.5×9.0 Display Assembly Screw LocationsTable C-10Torx T8M2.5×9.0 Screw (Continued)Color Qty. L

Strany 120 - Communications Board

Screw ListingMaintenance and Service Guide C–17Torx T8M2.5×9.0 Top Cover Screw LocationsTable C-10Torx T8M2.5×9.0 Screw (Continued)Color Qty. Length T

Strany 121 - Removing a MultiBay Device

C–18 Maintenance and Service GuideScrew ListingTorx T8M2.5×6.0 Fan Assembly Screw LocationTable C-11Phillips PM2.5×6.0 ScrewColor Qty. Length ThreadHe

Strany 122 - Removing the Bluetooth Cover

Screw ListingMaintenance and Service Guide C–19Phillips M2.5×3.0 Top Cover Screw LocationsTable C-12Phillips M2.5×3.0 ScrewColor Qty. Length ThreadHea

Strany 123 - Removing the Bluetooth Board

C–20 Maintenance and Service GuideScrew ListingPhillips PM1.5x4.0 Speaker Assembly Screw LocationTable C-13Phillips PM1.5x4.0 ScrewColor Qty. Length T

Strany 124 - 5.8 Keyboard

1–16 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 125 - Removing the Keyboard Screws

Screw ListingMaintenance and Service Guide C–21Phillips PM1.5x4.0 LED Board Screw LocationTable C-13Phillips PM1.5x4.0 Screw (Continued)Color Qty. Len

Strany 126 - Releasing the Keyboard

C–22 Maintenance and Service GuideScrew ListingPhillips PM2.5×11.0 Hard Drive Connector Screw LocationTable C-14Phillips PM2.5x11.0 ScrewColor Qty. Le

Strany 127

Screw ListingMaintenance and Service Guide C–23Hex M2.5×9.0 System Board Standoff LocationsTable C-15Hex M2.5×9.0 StandoffsColor Qty. Length ThreadHea

Strany 128 - 5.9 Switch Cover

Maintenance and Service Guide Index–1Index1394 connector 1–40353393-001 5–11AAC adapterspare part number 3–13specifications 6–7audio troubleshooting 2

Strany 129 - Removing the Switch Cover

Index–2 Maintenance and Service GuideIndexcomponentsbottom 1–48front 1–37keyboard 1–41, 1–42left-side 1–37rear panel 1–39right-side 1–39top 1–44Comput

Strany 130 - 5.10 Modem Board

IndexMaintenance and Service Guide Index–3DVD+RW/R and CD-RW Combo Drivespare part number 3–7, 3–12specifications 6–9DVD/CD-RW Combo Drivespare part n

Strany 131 - Removing the Modem Board

Index–4 Maintenance and Service GuideIndexGgrounding equipment and methods 4–6Hhard drivedisassembly 5–9illustrated 3–4, 3–6OS loading problems 2–21re

Strany 132 - Removing the Memory Shield

IndexMaintenance and Service Guide Index–5Mini PCI communications boardremoval 5–11spare part numbers 3–7, 5–11Mini PCI compartment coverillustrated 3

Strany 133 - Removing a Memory Module

Index–6 Maintenance and Service GuideIndexplastic parts 4–2pointing device, troubleshooting 2–30Port Replicatorspare part numbers 3–13troubleshooting

Strany 134 - Removing the Keyboard Plate

IndexMaintenance and Service Guide Index–7DVD+RW/R and CD-RW Combo Drive 6–9DVD/CD-RW Combo Drive 6–11DVD-ROM drive 6–13hard drive 6–6I/O addresses 6–

Strany 135 - 5.13 Fan Assembly

Product DescriptionMaintenance and Service Guide 1–17All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 136

Index–8 Maintenance and Service GuideIndexWWindows applications key, location 1–43Windows logo key, location 1–43wireless LAN cardremoval 5–11spare pa

Strany 137 - Removing the Fan Assembly

1–18 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 138 - 5.14 Heat Sink

Product DescriptionMaintenance and Service Guide 1–19All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 139 - Removing the Heat Sink

1–20 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 140

Product DescriptionMaintenance and Service Guide 1–21All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 141 - 5.15 Processor

1–22 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 142 - Removing the Processor

Product DescriptionMaintenance and Service Guide 1–23All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 143 - 5.16 Display Assembly

1–24 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 144

Maintenance and Service Guide iiiContentsContents1 Product Description1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Strany 145 - Removing the Display Screws

Product DescriptionMaintenance and Service Guide 1–25All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 146 - Removing the Display Assembly

1–26 Maintenance and Service GuideProduct DescriptionAll HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 147 - 5.17 Top Cover

Product DescriptionMaintenance and Service Guide 1–27All HP Compaq Business Notebook nx5000 models feature: TouchPad pointing device Video memory 8

Strany 148 - Removing the Top Cover Screws

1–28 Maintenance and Service GuideProduct DescriptionTable 1-3Compaq Presario V1000 Notebook PC Models All Compaq Presario V1000 notebook PC models fe

Strany 149

Product DescriptionMaintenance and Service Guide 1–29All Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8-

Strany 150 - Removing the Top Cover

1–30 Maintenance and Service GuideProduct DescriptionAll Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8-

Strany 151 - 5.18 RTC Battery

Product DescriptionMaintenance and Service Guide 1–31All Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8-

Strany 152 - Removing the RTC Battery

1–32 Maintenance and Service GuideProduct DescriptionAll Compaq Presario V1000 notebook PC models feature: TouchPad pointing device Video memory 8-

Strany 153 - 5.19 Speakers

Product DescriptionMaintenance and Service Guide 1–331.2 Features Intel Pentium M 2.0-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz processors, with 1.0-MB or

Strany 154

1–34 Maintenance and Service GuideProduct Description External 65-watt AC adapter with power cord 8-cell 4.4 Ah Li-Ion battery pack -or- 6-cell 4.4

Strany 155 - Removing the Speaker Assembly

iv Maintenance and Service GuideContents3 Illustrated Parts Catalog3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–13.2 N

Strany 156 - 5.20LED Board

Product DescriptionMaintenance and Service Guide 1–351.3 Clearing a PasswordIf the notebook you are servicing has an unknown password, follow these st

Strany 157 - Removing the LED Board

1–36 Maintenance and Service GuideProduct Description1.4 Power ManagementThe notebook comes with power management features that extend battery operati

Strany 158 - 5.21 Bottom Board

Product DescriptionMaintenance and Service Guide 1–371.5 External ComponentsThe external components on the front and right side of the notebook are sh

Strany 159 - Removing the Bottom Board

1–38 Maintenance and Service GuideProduct DescriptionTable 1-4Front and Right-Side Components Item Component Function1 Infrared port Provides wireless

Strany 160 - 5.22 System Board

Product DescriptionMaintenance and Service Guide 1–39The notebook rear panel and left-side components are shown below and described in Table 1-5.Rear

Strany 161

1–40 Maintenance and Service GuideProduct Description5 S-Video connector Connects an optional S-Video device, such as a television, VCR, camcorder, ov

Strany 162 - Removing the System Board

Product DescriptionMaintenance and Service Guide 1–41The notebook wireless antennae are shown below and described in Table 1-6.Wireless Antennae Locat

Strany 163 - Specifications

1–42 Maintenance and Service GuideProduct DescriptionThe notebook keyboard components are shown below and described in Table 1-7.Keyboard Components

Strany 164

Product DescriptionMaintenance and Service Guide 1–43Table 1-7Keyboard Components Item Component Function1 Windows logo key Displays the Windows Start

Strany 165 - 14.1-inch XGA TFT Display

1–44 Maintenance and Service GuideProduct DescriptionThe notebook top components are shown below and described in Table 1-8.Top ComponentsTable 1-8Top

Strany 166 - 15.0-inch XGA TFT Display

ContentsMaintenance and Service Guide v5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–305.15 Processor . . . . . .

Strany 167 - Table 6-4

Product DescriptionMaintenance and Service Guide 1–454 Display lid switch* If the notebook is closed while on, turns off the display. If the notebo

Strany 168 - Hard Drives

1–46 Maintenance and Service GuideProduct DescriptionTop Components (Continued)Table 1-8Top Components (Continued)Item Component Function8 Presentatio

Strany 169 - Table 6-7

Product DescriptionMaintenance and Service Guide 1–4713 Battery light On: A battery pack is charging.Blinking: A battery pack that is the only availab

Strany 170 - Table 6-9

1–48 Maintenance and Service GuideProduct DescriptionThe external components on the bottom of the notebook are shown below and described in Table 1-9.

Strany 171 - Table 6-10

Product DescriptionMaintenance and Service Guide 1–493 Port replicator docking latches Secures the notebook to an optional Port Replicator or advanced

Strany 172

1–50 Maintenance and Service GuideProduct Description11 Mini PCI compartment Holds an optional wireless LAN device.✎To prevent an unresponsive system

Strany 173 - Table 6-11

Product DescriptionMaintenance and Service Guide 1–511.6 Design OverviewThis section presents a design overview of key parts and features of the noteb

Strany 174

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting

Strany 175 - 8X/24X DVD-ROM Drive

2–2 Maintenance and Service GuideTroubleshootingUsing Computer SetupInformation and settings in Computer Setup are accessed from the File, Security, o

Strany 176

TroubleshootingMaintenance and Service Guide 2–3Selecting from the File MenuTable 2-1File MenuSelect To Do ThisSystem Information View identificatio

Strany 177 - 24X CD-ROM Drive

Maintenance and Service Guide 1–11Product DescriptionThe HP Compaq Business Notebook nx5000 Series and the Compaq Presario V1000 notebook PC offer adv

Strany 178 - System DMA

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Security MenuTable 2-2Security MenuSelect To Do ThisAdministrator password Enter, c

Strany 179 - System Interrupts

TroubleshootingMaintenance and Service Guide 2–5Selecting from the Tools MenuSelecting from the Advanced MenuTable 2-3Tools MenuSelect To Do ThisHDD S

Strany 180 - System I/O Addresses

2–6 Maintenance and Service GuideTroubleshootingDevice Options Enable/disable the embedded numeric keypad at startup. Enable/disable multiple stand

Strany 181

TroubleshootingMaintenance and Service Guide 2–7Device Options (continued) Specify how the notebook recognizes multiple identical Port Replicators th

Strany 182

2–8 Maintenance and Service GuideTroubleshooting2.2 Using Diagnostics for WindowsWhen you access Diagnostics for Windows, a scan of all system compone

Strany 183 - Connector Pin Assignments

TroubleshootingMaintenance and Service Guide 2–9Obtaining, Saving, or Printing Diagnostic Test Information1. Access Diagnostics for Windows by selecti

Strany 184 - Universal Serial Bus

2–10 Maintenance and Service GuideTroubleshooting6. Select the Begin Testing button.7. Select a tab to view a test report:❏ Status tab—Summarizes the

Strany 185 - External Monitor

TroubleshootingMaintenance and Service Guide 2–112.3 Troubleshooting FlowchartsTable 2-4 Troubleshooting Flowchart OverviewFlowchart 2.1—Initial Troub

Strany 186 - Microphone

2–12 Maintenance and Service GuideTroubleshootingFlowchart 2.1—Initial TroubleshootingConnectingto networkor modem?Begintroubleshooting.Is therepower?

Strany 187 - Parallel

TroubleshootingMaintenance and Service Guide 2–13Flowchart 2.2—No Power, Part 11. Reseat the power cables in the Port Replicator and at the AC outlet.

Strany 188 - Table A-10

1–2 Maintenance and Service GuideProduct Description1.1 ModelsNotebook models are shown in Table 1-1, Table 1-2, and Table 1-3.Table 1-1HP Compaq Busi

Strany 189 - Power Cord Set Requirements

2–14 Maintenance and Service GuideTroubleshootingFlowchart 2.3—No Power, Part 2Continued fromFlowchart 2.2—No Power, Part 1.Visually check fordebris i

Strany 190 - Screw Listing

TroubleshootingMaintenance and Service Guide 2–15Flowchart 2.4—No Power, Part 3Continued fromFlowchart 2.3—No Power, Part 2.Reseat AC adapterin notebo

Strany 191 - Torx T5M3.0×4.0 Screw

2–16 Maintenance and Service GuideTroubleshootingFlowchart 2.5—No Power, Part 4YNContinued fromFlowchart 2.4—No Power, Part 3.Reseat loosecomponents a

Strany 192 - Phillips PM3.0×3.5 Screw

TroubleshootingMaintenance and Service Guide 2–17Flowchart 2.6—No Video, Part 1ANStand-aloneor Port Replicator?No video.Replace the following one at a

Strany 193 - Hex M2.0×10.0 Alignment Pin

2–18 Maintenance and Service GuideTroubleshootingFlowchart 2.7—No Video, Part 2YNContinued fromFlowchart 2.6—No Video, Part 1.DoneAdjust externalmonit

Strany 194 - Phillips PM2.5×3.0 Screw

TroubleshootingMaintenance and Service Guide 2–19Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)YNReseat power cord in Port Replicator an

Strany 195 - Torx T8M2.5×5.0 Screw

2–20 Maintenance and Service GuideTroubleshootingFlowchart 2.9—No Operating System (OS) LoadingNo OS loading from hard drive,go to Flowchart 2.10—No O

Strany 196

TroubleshootingMaintenance and Service Guide 2–21Flowchart 2.10—No OS Loading, Hard Drive, Part 1Go toFlowchart 2.17—Nonfunc-tioning Device.YDoneNOS n

Strany 197

2–22 Maintenance and Service GuideTroubleshootingFlowchart 2.11—No OS Loading, Hard Drive, Part 2Continued fromFlowchart 2.10—No OS Loading, Hard Driv

Strany 198 - Phillips PM2.0x4.0 Screws

TroubleshootingMaintenance and Service Guide 2–23Flowchart 2.12—No OS Loading, Hard Drive, Part 3YSystemfiles on harddrive?Continued fromFlowchart 2.1

Strany 199

Product DescriptionMaintenance and Service Guide 1–3KeyCnx U P 170 X5 60 y Ci 10 h XXXXXX-XXX1234 5 6 7 8 910 11Key Description Options8 Integrated co

Strany 200

2–24 Maintenance and Service GuideTroubleshootingFlowchart 2.13—No OS Loading, Diskette DriveDoneYNReseatdiskette drive.OS not loadingfromdiskette dri

Strany 201 - Phillips PM2.0×3.0 Screw

TroubleshootingMaintenance and Service Guide 2–25Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM DriveYDoneNBootabledisc indrive?Discin drive?No OSloa

Strany 202 - Phillips PM1.5×3.0 Screw

2–26 Maintenance and Service GuideTroubleshootingFlowchart 2.15—No Audio, Part 1No audio.NNotebook inPort Replicator(if applicable)?Internalaudio?Audi

Strany 203 - Torx T8M2.5×9.0 Screw

TroubleshootingMaintenance and Service Guide 2–27Flowchart 2.16—No Audio, Part 2YNContinued from Flowchart 2.15—No Audio, Part 1.Reloadaudio drivers.A

Strany 204 - Table C-10

2–28 Maintenance and Service GuideTroubleshootingFlowchart 2.17—Nonfunctioning DeviceDoneAny physicaldevice detected?YNUnplug the nonfunctioning devic

Strany 205

TroubleshootingMaintenance and Service Guide 2–29Flowchart 2.18—Nonfunctioning KeyboardYNOK?Keyboardnot operating properly.Externaldeviceworks?Replace

Strany 206

2–30 Maintenance and Service GuideTroubleshootingFlowchart 2.19—Nonfunctioning Pointing DeviceYNOK?Pointing devicenot operatingproperly.Externaldevice

Strany 207 - Phillips PM2.5×6.0 Screw

TroubleshootingMaintenance and Service Guide 2–31Flowchart 2.20—No Network/Modem ConnectionYDisconnect allpower fromthe notebookand open.No networkor

Strany 208 - Phillips M2.5×3.0 Screw

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

Strany 209 - Phillips PM1.5x4.0 Screw

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Notebook Major ComponentsNotebook Major Components

Strany 210

1–4 Maintenance and Service GuideProduct DescriptionTable 1-2HP Compaq Business Notebook nx5000 Models All HP Compaq Business Notebook nx5000 models f

Strany 211 - Phillips PM2.5x11.0 Screw

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Spare Parts: Notebook Major ComponentsItem DescriptionSpare Part Number1 Display as

Strany 212 - Hex M2.5×9.0 Standoffs

3–4 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components

Strany 213

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

Strany 214

3–6 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components

Strany 215

Illustrated Parts CatalogMaintenance and Service Guide 3–7Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

Strany 216

3–8 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components

Strany 217

Illustrated Parts CatalogMaintenance and Service Guide 3–9Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

Strany 218

3–10 Maintenance and Service GuideIllustrated Parts Catalog3.3 Miscellaneous Plastics Kit ComponentsMiscellaneous Plastics Kit ComponentsTable 3-2Misc

Strany 219

Illustrated Parts CatalogMaintenance and Service Guide 3–118 Speaker assembly9 Memory shield10 Left and right display hinge covers (2)11 PC Card slot

Strany 220

3–12 Maintenance and Service GuideIllustrated Parts Catalog3.4 Hard Drives and MultiBay DevicesTable 3-3Hard Drives and MultiBay DevicesSpare Part Inf

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