100

Appendix B - Hewlett-Packard Password

Removal Policy

If the user forgets the system password, there is a master password that will

unlock the OmniBook. The user calls Technical Support to determine this

master password as follows:

1. Support will tell the user the keys to type at the password entry screen:

[alt][shft][f10]

2. The OmniBook generates and displays an encoded master password.

This is displayed under the normal password entry area. At this point, this

is the only password that will unlock the OmniBook unless the user

presses [ESC] to remove the encoded master from the password entry

screen. Then the user's stored password can be entered.

3. The user reads the encoded master password to Support.

4. Support runs a program that decodes the encoded password, and reads

the decoded password (alphanumeric) to the user.

5. The user types in the decoded password.

6. OmniBook decodes the encoded master password it generated and

compares it to the decoded password typed in by the user.

7. If the two passwords match, the OmniBook is unlocked. The forgotten

password is automatically erased. Support can then guide the user

through the process of entering a new password.

8. If the two passwords do not match, the previous sequence must be

repeated until the user correctly enters a master password.

The encoded master password is an eight-character alphanumeric sequence

that the OmniBook generates at random every time the appropriate keys are

pressed in the password entry screen. Because it is generated randomly, a

master password can only be used to unlock the OmniBook once. If the user

forgets the password at another time, it will require another call to Support. (If

the user presses the appropriate keys by mistake, pressing [ESC] will allow

entering the stored password.)

The password descramble programs for the HP OmniBook Notebook PCs are

protected as HP Company Private information. They may not be copied,

backed-up, printed or distributed. There are only six official copies of each

program.

In addition to the program being protected, its use is also controlled. Hewlett-

Packard and authorized support providers must ensure with written evidence

that the OmniBook that is being "descrambled" is actually in the hands of the

unit's actual and current owner. This requires a sales receipt showing the unit

serial number and owner's name, or a written statement from the owner

attesting that he or she is the owner of the unit. The statement can be a fax

copy of the document. The fact that the unit is in the hands of an HP

representative on behalf of the customer is not evidence of ownership. In

addition, HP will not descramble a unit for any non-owner, even if it involves

1 2 ... 97 98 99 100 101 102 103 104 105 106 107 ... 117 118

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