Hp 4620 Uživatelský manuál

OFFICEJET 4610/4620User Guide

Printer specifications...141Physical specif

Error messages appear• Unable to activate TWAIN source or An error occurred while acquiring theimage◦ If you are acquiring an image from another devic

The scanned image shows blots, lines, vertical white stripes, or other defects◦ If the scanner glass is dirty, the image produced does not have optimu

Solve fax problemsThis section contains fax setup troubleshooting information for the printer. If the printeris not set up correctly for faxing, you m

The "Fax Hardware Test" failedSolution:•Turn the printer off by pressing the (Power) button located on the printercontrol panel and then un

• Try connecting a working phone and phone cord to the telephone wall jack thatyou are using for the printer and check for a dial tone. If you do not

• Make sure you use the phone cord that came with the printer. If you do not usethe supplied phone cord to connect from the telephone wall jack to the

can be a standard phone cord that you might already have in your home oroffice.• Check the connection between the telephone wall jack and the printer

After you resolve any problems found, run the fax test again to make sure it passesand the printer is ready for faxing. If the Dial Tone Detection tes

that carries phone accessories. You also need another phone cord, which can bea standard phone cord that you might already have in your home or office

connected to the port labeled 1-LINE on the back of the printer and the otherend to your telephone wall jack, as shown in the illustration.121 Telepho

Environmental product stewardship program...158Paper use...

• The phone line connection might be noisy. Phone lines with poor sound quality(noise) can cause faxing problems. Check the sound quality of the phone

• Make sure the telephone you use to initiate the fax call is connected directly tothe printer. To send a fax manually, the telephone must be connecte

• If you have a computer dial-up modem on the same phone line with the printer,check to make sure that the software that came with your modem is not s

• If the printer shares the same phone line with other types of phone equipment,such as an answering machine, a computer dial-up modem, or a multi-por

Fax tones are recorded on my answering machineSolution:• When you have an answering machine on the same phone line you use for faxcalls, try connectin

The computer cannot receive faxes (Fax to PC and Fax to Mac)Cause: The computer selected to receive faxes is turned off.Solution: Make sure the comput

• If you are using HP ePrint, check the following:◦ Make sure the printer’s email address is correct.◦ The ePrint server does not accept email print j

TIP: If you are using a computer running Windows, HP provides a tool called HPHome Network Diagnostic Utility that can help retrieve this information

Step 1: Make sure your computer is connected to your networkMake sure your computer is connected to your wireless network. If the computer is notconne

A: Make sure the printer is on the network1. If the printer is connected to a wireless network, print the network configurationpage. For more informat

D Network setup (HP Officejet 4620 e-All-in-One series)Set up the printer for wireless communication...

If you are able to access the EWS, but are still unable to use the printer even with thefirewall turned off, try enabling the firewall software to rec

printing or connecting to the printer, make sure the correct version of the printer driveris set as the default.1. Click Start, point to Settings, and

Configure your firewall software to work with the printerA personal firewall, which is security software running on your computer, can blocknetwork co

Solve printer management problems (HP Officejet 4620 e-All-in-One series)This section provides solutions to common problems that involve managing the

Check the printer IP address• To check the IP address of the printer, obtain the IP address by printing a networkconfiguration page. Press the (Wirel

Check the ink cartridgesMake sure that all of the ink cartridges are firmly installed and aligned in their correct,color-coded slot. A correctly insta

◦ Make sure the printer is installed on the same subnet as the computers that usethe printer.◦ If the installation program cannot discover the printer

If you need to call HP, it is often useful to print the printer status report before calling.1231. Printer Information: Shows printer information (suc

help troubleshoot network connectivity problems. If you need to call HP, it is oftenuseful to print this page before calling.To print the network conf

• SLP: Service Location Protocol (SLP) is an Internet standard network protocolthat provides a framework to allow networking applications to discover

1 Get startedThis guide provides details about how to use the printer and how to resolve problems.•Accessibility•Eco•Understand the printer parts•Use

Printhead maintenanceIf you are experiencing problems with printing, you might have a problem with theprinthead. You should perform the procedures in

To clean the printhead from HP Utility (Mac OS X)1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Formore information,

3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.4. Click Align Printhead and follow the onscreen instructions.Pr

To evaluate the Print Quality Diagnostic PageThis section includes the following topics:•Ink Levels•Good color bars•Ragged, irregularly streaked, or f

Ink Levels▲ Look at the Ink Level indicators. If any of the bar level indicators are low, you mayneed to replace that ink cartridge.NOTE: Ink level wa

Ragged, irregularly streaked, or faded barsExample of Bad Color Bars The top bar is irregularly streaked or fading.Example of Bad Color Bars The top b

Regular white streaks in the barsIf any of the color bars show regular white streaks, follow these steps:White streaks The print quality bars have whi

Large Black Font TextLook at the large-font text above the color blocks. I ABCDEFG The type should besharp and clear. If the type is jagged, try align

Examples of a badalignment patternThe lines are jagged - align the printer. If that does not work, contactHP. For more information about contacting HP

To clear a jam inside the printer1. Remove all media from the output tray.2. Open the ink cartridge access door, and then remove the cover in the prin

EcoHewlett-Packard is committed to providing quality products in an environmentallysound manner. Design for recycling has been incorporated into this

To clear a paper jam in the ADF1. Lift the cover of the ADF.2. Lift the tab located on the front edge of the ADF.3. Gently pull the paper out of the r

• Do not force paper too far forward in the input tray.• Use paper types that are recommended for the printer. For more information, seeMedia specific

A Technical informationThis section contains the following topics:• Warranty information• Printer specifications• Regulatory information• Environmenta

Hewlett-Packard limited warranty statementA. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP prod

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printingdevice. This warranty

Printer specificationsThis section contains the following topics:•Physical specifications• Product features and capacities•Processor and memory specif

Feature CapacityPrinter control panel language supportLanguage availability varies by country/region.Arabic, Bulgarian, Croatian, Czech, Danish,Dutch,

• A network connection (cannot be used with a printer connected to a computer using a USBcable)• An Internet connection (required for some features)NO

Media size Input tray ADFIndex card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6

Tray Type Weight Capacity(16 to 28 lb bond) (10 mm or 0.39 inchstacked)Photo media250 g/m2(66 lb bond)Up to 30 sheets(10 mm or 0.39 inchstacked)Labels

Understand the printer partsThis section contains the following topics:•Front view•Printing supplies area•Back viewFront view1234567810 91 Automatic d

Media (1) Leftmargin(2) Rightmargin(3) Topmargin(4) BottommarginU.S. LetterU.S. LegalA4U.S. ExecutiveB5A5CardsPhoto media3.2 mm(0.125 inch)3.2 mm(0.12

Fine (dpi) Standard(dpi)Black 196 x 203 98 x 203Color 200 x 200 200 x 200Fax to PC/Fax to Mac Specifications• Supported file type: Uncompressed TIFF•

Environmental specificationsOperating environmentOperating temperature: 5° to 40° C (41° to 104° F)Recommended operating conditions: 15° to 32° C (59°

Regulatory informationThe printer meets product requirements from regulatory agencies in your country/region.This section contains the following topic

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

Notice to users in Japan about the power cordNoise emission statement for GermanyGeräuschemissionLpA < 70 dB am Arbeitsplatz im Normalbetrieb nach

Notice to users of the U.S. telephone network: FCC requirementsNotice to users of the U.S. telephone network: FCC requirementsThis equipment complies

Notice to users of the Canadian telephone networkNote à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian t

Notice to users in the European Economic AreaNotice to users in the European Economic AreaThis product is designed to be connected to the analog Switc

The compliance is indicated by one of the following conformity markings placed on the product:For non-telecommunicationsproducts and for EU harmonized

Printing supplies area2311 Ink cartridge access door2 Ink cartridges3 PrintheadBack view12341 Fax port (2-EXT)2 Fax port (1-LINE )3 Universal serial b

Exposure to radio frequency radiationExposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radi

Notice to users in TaiwanRegulatory information 157

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Power consumptionHewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo isqualified to the U.S. Environmental Protection Age

Battery disposal in NetherlandsDit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batt

EU battery directiveEuropean Union Battery DirectiveThis product contains a battery that is used to maintain data integrity of real time clock or prod

RoHS notices (China only)Toxic and hazardous substance tableRoHS notices (Ukraine only)Технічний регламент щодо обмеження використання небезпечних реч

Third-party licensesLICENSE.aes-pubdom--crypto---------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code fo

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABI

Use the printer control panelThis section contains the following topics:•Overview of buttons and lights•Change printer settingsOverview of buttons and

This package is an SSL implementation writtenby Eric Young ([email protected]).The implementation was written so as to conform with Netscapes SSL.This

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THEPOSSIBILITY OF SUCH DAMAGE.The licence and distribution terms for any public

ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUTNOT LIMITED TO, PROCUREMEN

"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"THIS SOFTWARE IS

* may be used to endorse or promote products derived from this software* without specific prior written permission. ** THIS SOFTWARE IS PROVIDED BY TH

Third-party licenses 171

B HP supplies and accessoriesThis section provides information on HP supplies and accessories for the printer. The informationis subject to changes, v

NOTE: Ink level warnings and indicators provide estimates for planning purposes only.When you receive a low-ink warning message, consider having a rep

C Additional fax setupAfter completing all the steps in the getting started guide, use the instructions in this section tocomplete your fax setup. Kee

Mexico Philippines PolandPortugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone s

Change printer settingsUse the control panel to change the printer mode and settings, print reports, or get helpfor the printer.TIP: If the printer is

• Answering machine: An answering machine that answers voice calls at the same phonenumber you use for fax calls on the printer.• Voice mail service:

Other equipment or services sharing your fax line Recommended faxsetupDSL PBX Distinctive ringserviceVoicecallsComputerdial-upmodemAnsweringmachineVoi

To set up the printer with a separate fax line1. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall jack

3 Use the phone cord supplied in the box with the printer to connect tothe 1-LINE port.You might need to connect the supplied phone cord to the adapte

Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

3. Change the Distinctive Ring setting to match the pattern that the telephone companyassigned to your fax number.NOTE: By default, the printer is set

To set up the printer with a shared voice/fax line1. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall

Back view of the printer121 Telephone wall jack2 Use the phone cord supplied in the box with the printer to connect tothe 1-LINE port.You might need t

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares thephone line with the printer. You cannot use both your modem and the

4. If your modem software is set to receive faxes to your computer automatically, turn off thatsetting.NOTE: If you do not turn off the automatic fax

This section contains the following topics:•Scan to Computer•HP Digital Fax (Fax to PC and Fax to Mac)Scan to ComputerYou can simply walk up to the pr

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on thefront and two RJ-11 ports on the back. Do not use a 2–lin

Example of a parallel splitterTo set up the printer on the same phone line as a computer with two phone portsBack view of the printer543211 Telephone

4. Using the phone cord supplied in the box with the printer, connect one end to your telephonewall jack, then connect the other end to the port label

1 Telephone wall jack2 Parallel splitter3 DSL/ADSL filter4 Use the phone cord provided to connect to the 1-LINE port on the backof the printer.You mig

Case I: Shared voice/fax line with answering machineIf you receive both voice calls and fax calls at the same phone number, and you also have ananswer

4. (Optional) If your answering machine does not have a built-in phone, for convenience youmight want to connect a phone to the back of your answering

To set up the printer on the same phone line as a computer with two phone portsBack view of the printer12345671 Telephone wall jack2 "IN" ph

5. (Optional) If your answering machine does not have a built-in phone, for convenience youmight want to connect a phone to the back of your answering

You might need to connect the supplied phone cord to the adapterprovided for your country/region.5 DSL/ADSL modem6 Computer7 Answering machine8 Teleph

fax; if there are no fax tones, the printer stops monitoring the line and your answering machinecan record a voice message.If you use the same phone l

Depending on your country/region, some of these papers might not be available.HP Brochure PaperHP Professional PaperThese papers are glossy-coated or

1 Telephone wall jack2 Use the phone cord supplied in the box with the printer to connect tothe 1-LINE portYou might need to connect the supplied phon

Sweden www.hp.se/faxconfigNorwaywww.hp.no/faxconfigNetherlandswww.hp.nl/faxconfigBelgium (Dutch)www.hp.be/nl/faxconfigBelgium (French)www.hp.be/fr/fax

D Network setup (HP Officejet 4620e-All-in-One series)You can manage network settings for the printer through the printer control panel as described i

TIP: If you are using a computer running Windows, HP provides a tool called HP HomeNetwork Diagnostic Utility that can help retrieve this information

To connect the printer using the PIN Method1.On the printer control panel, press the (Wireless) button, and then, using the buttons onthe right, scro

Test the wireless connectionPrint the wireless test page for information about the printer's wireless connection. The wirelesstest page provides

To add hardware addresses to a wireless router or wireless access point1. Print the network configuration page, and then locate the printer’s hardware

View and print network settingsYou can display a summary of the network settings on the printer control panel or the HP softwarethat came with the pri

• Default Gateway• DNS Address5. Enter your changes, and then press the button to the right of OK.Reset network settingsTo reset the administrator pas

E Printer management toolsThis section contains the following topics:• Toolbox (Windows)• HP Utility (Mac OS X)• Embedded web server (HP Officejet 462

Recommended papers for photo printingFor the best print quality, HP recommends using HP papers that are specificallydesigned for the type of project y

About cookiesThe embedded web server (EWS) places very small text files (cookies) on your hard drive whenyou are browsing. These files let the EWS rec

F How do I?• Get started• Print• Scan• Copy• Fax• Work with ink cartridges• Solve a problemHow do I? 207

G Errors (Windows)Fax memory fullIf Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printerhas a problem (such as

Solution 1: Turn the printer off and onTurn off the printer, and then turn it on again.If the problem persists, try the next solution.Solution 2: Inst

The cartridge cradle cannot moveSomething is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).To clear the ob

Document failed to printThe printer could not print the document because a problem occurred in the printing system.For information about solving print

Printhead failureThere is a problem with the printhead. Contact HP support for service or replacement. For moreinformation about contacting HP support

supplies. Click the button below the message to view Rewards online. Rewards may not beavailable in all regions.WARNING! HP's ink cartridge warra

Use black ink only?The cartridges listed in the message are out of ink.Solutions: To print in color, replace the empty cartridges. For information abo

To temporarily print using black ink only, click Cancel Print and then re-send the print job. TheUse black ink only? message appears before the job pr

• Do not overload the tray or ADF. For more information, see Load media or Load anoriginal in the automatic document feeder (ADF).• To prevent jams, p

IndexAaccessibility 3, 9accessoriesprinter status report 123warranty 139acoustic emissions 148ADF (automatic documentfeeder)load originals 19media siz

EECM. See error correctionmodeedittext in OCR program 39electrical specifications 148embedded web serverabout 205opening 206system requirements 142tro

ordering online 172part numbers 123, 172replace 74status 123supported 141tips 73warranty 139warranty expirationdates 123yields 141ink levels, check 74

DSL setup 178ISDN setup 179modem and answeringmachine setup 191modem and voice mailsetup 195modem setup 183modem shared with voiceline setup 186PBX se

setupanswering machine (parallelphone systems) 190answering machine andmodem (parallel phonesystems) 191computer modem (parallelphone systems) 183comp

missing or incorrectinformation 85multiple pages arepicked 90network configurationpage 123nothing prints 83paper-feed problems 89power 83print 82print

222

Podręcznik użytkownika© 2012 Hewlett-Packard Development Company, L.P.www.hp.com/go/customercare

3. Close the lid.Load an original in the automatic document feeder (ADF)You can copy, scan, or fax a document by placing it in the ADF.CAUTION: Do not

2. Slide the width guides inward until they stop at the left and right edges of themedia.Load mediaThis section provides instructions for loading medi

3. Insert the media print-side down in the tray.Make sure the stack of media is inserted as far inside the printer as possible anddoes not exceed the

Load envelopesTo load envelopesUse these instructions to load an envelope.1. Pull out the input tray as far as possible.2. Slide out the paper width g

6. Pull out the tray extender.Load cards and photo paperTo load cards and photo paperUse these instructions to load photo paper.1. Pull out the input

3. Insert the media print-side down in the tray.Make sure the stack of media is inserted as far inside the printer as possible anddoes not exceed the

Maintain the printerThis section provides instructions for keeping the printer in top working condition.Perform these maintenance procedures as necess

HP Officejet 4610 All-in-Oneseries/HP Officejet 4620 e-All-in-One seriesUser Guide

3. Clean the glass and lid backing by using a soft, lint-free cloth that has beensprayed with a mild glass cleaner.121Lid backing2 Scanner glassCAUTIO

Clean the ADFIf the ADF picks up multiple pages or if it does not pick up plain paper, you can cleanthe ADF.To clean the ADF1. Turn off the printer.Fo

1231 ADF cover2Rollers3 Separator pad6. Close the cover of the ADF.7. Lift the scanner lid.Chapter 128 Get started

8. Wipe the ADF bar and glass strip.121 ADF bar2 Glass strip9. Close the scanner lid, and turn on the printer.Update the printerHP is always working t

2PrintMost print settings are automatically handled by the software application. Change thesettings manually only when you want to change print qualit

4. To change settings, click the button that opens the Properties dialog box.Depending on your software application, this button might be called Prope

Print brochures (Windows)NOTE: To set print settings for all print jobs, make the changes in the HP softwareprovided with the printer. For more inform

• Thick, irregular, or curled edges• Areas that are wrinkled, torn, or otherwise damagedMake sure the folds of envelopes you load in the printer are s

Print photosDo not leave unused photo paper in the input tray. The paper might start to curl, whichcould impair the quality of your printout. Photo pa

6. Click Paper Type/Quality from the pop-up menu, and then select the followingsettings:• Paper Type: The appropriate photo paper type• Quality: Best

Copyright information© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Hewlett-Packard CompanynoticesThe information contained in thisdocument

Print borderless documents or photos (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. Select a borderless paper size:a.Fro

3 ScanYou can use the printer’s control panel to scan documents, photos, and other originalsand send them to a variety of destinations, such as a fold

To scan an original from HP printer software1. Load your original print-side down in the right-front corner of the glass or in theADF. For more inform

Scanning documents as editable textWhen scanning documents, you can use the HP software to scan documents into aformat that you can search, copy, past

6. After the scan is complete, click the Save button in the HP Scan toolbar7. Select the type of editable text you want to use in the scan:I want to..

• Choose the correct profile.Be sure to select a shortcut or preset that allows scanning as editable text. Theseoptions use scan settings designed to

4CopyYou can produce high-quality color and grayscale copies on a variety of paper typesand sizes.NOTE: If you are copying a document when a fax arriv

You can use these settings for single copy jobs, or you can save settings to be used asdefaults for future jobs.To change copy settings for a single j

5FaxYou can use the printer to send and receive faxes, including color faxes. You canschedule faxes to be sent at a later time and set up speed-dials

Send a faxYou can easily send a single- or multiple-page black-and-white or color fax by usingthe printer control panel.NOTE: If you need printed conf

Contents1 Get startedAccessibility...

To send a fax using monitor dialing from the printer control panel1. Load your originals.For additional information, see Load an original on the scann

not as busy or phone rates are lower, for example. The printer automatically sendsyour fax at the specified time.You can only schedule one fax to be s

Send a fax to multiple recipientsYou can send a fax to multiple recipients at once by grouping individual speed dialentries into group speed dial entr

Mac OS X1. Open the document on your computer that you want to fax.2. From the File menu in your software application, click Print.3. Select the print

Receive a faxYou can receive faxes automatically or manually. If you turn off the Auto Answeroption, you must receive faxes manually. If you turn on t

4. If you are currently on the phone with the sender, instruct the sender to press Starton their fax machine.5. When you hear fax tones from a sending

Reprint received faxes from memoryWhen Backup Fax Reception mode is set to On, the received faxes are stored inmemory, whether the printer has an erro

Send a test fax to make sure the fax machine is able to receive your forwarded faxes.To forward faxes from the printer control panel1.From the Home sc

To set automatic reduction from the printer control panel1.From the Home screen, press the (Setup) button.2. Using the buttons on the right, scroll t

Remove numbers from the junk fax listIf you no longer want to block a fax number, you can remove a number from your junkfax list.To remove numbers fro

Print on envelopes...32Print on envel

Fax to PC and Fax to Mac requirements• The administrator computer, the computer that activated the Fax to PC or Fax toMac feature, must be on at all t

You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer'scontrol panel.To modify settings from the printer’s control

This section contains the following topics:•Set up and change Quick Contact entries•Set up and change Quick Contact group entries•Delete Quick Contact

3. Scroll to and select the entries you want to include in the Quick Contact group, andthen select Done.4. Type the name for the group, and then press

• Set the fax speed•Set the fax sound volume•Set the Error Correction ModeConfigure the fax headerThe fax header prints your name and fax number on th

printer detects fax tones, it receives the fax. If the call is a voice call, the answeringmachine records the incoming message.To set the number of ri

5. Press the button to the right of OK, and then select Yes to continue.6. Do one of the following:• Scroll to and select the ring pattern assigned by

Set the fax speedYou can set the fax speed used to communicate between your printer and other faxmachines when sending and receiving faxes.If you use

Before turning the ECM setting off, consider the following. If you turn ECM off:• The quality and transmission speed of faxes you send and receive are

TIP: Support for traditional fax transmission over any Internet protocol telephonesystems are often limited. If you experience problems faxing, try us

Set up speed-dial entries...57Set up and change

NOTE: Ink level alerts and indicators provide estimates for planning purposesonly. When you receive a low-ink alert, consider having a replacement car

Print fax error reportsYou can configure the printer so that it automatically prints a report when there is anerror during transmission or reception.T

Print a T30 fax trace reportUse the following procedure to print a T30 fax trace report.To print a T30 fax trace report1.From the Home screen, press t

6HP ePrintHP ePrint is a free service from HP that allows you to print to your HP ePrint-enabledprinter anywhere you can send an email. Just send your

3. On the Web Services tab, click Setup in the Web Services Settings section, andthen click Continue.4. Click Accept Terms of Use and Enable Web Servi

Use HP ePrintTo use HP ePrint, make sure to have the following:• An Internet- and email-capable computer or mobile device• An HP ePrint-capable printe

Turn off HP ePrintTo turn off HP ePrint, complete the following steps:1.On the printer control panel, press the (HP ePrint) button, and then press th

7 Work with ink cartridgesTo ensure the best print quality from the printer, you need to perform some simplemaintenance procedures.To resolve print qu

• Handle ink cartridges carefully. Dropping, jarring, or rough handling duringinstallation can cause temporary printing problems.• If you are transpor

NOTE: At this time, some portions of the HP Web site are available in Englishonly.NOTE: Not all cartridges are available in all countries/regions.CAUT

8 Solve a problemHP support...

5. Twist the orange cap to snap it off.6. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into pla

Usage information collectionThe HP cartridges used with this printer contain a memory chip that assists in theoperation of the printer.In addition, th

8 Solve a problemThe information in this section suggests solutions to common problems. If your printeris not operating correctly and these suggestion

Obtain electronic supportTo find support and warranty information, go to the HP web site at www.hp.com/go/customercare. This website provides informat

• Messages that appear when the situation occurs• Answers to these questions:◦ Has this situation happened before?◦ Can you re-create it?◦ Did you add

For the most current list of telephone support numbers, see www.hp.com/go/customercare. This website provides information and utilities that can help

After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Helpmay also be available at the HP onl

• Something on the page is missing or incorrect•Placement of the text or graphics is wrongThe printer shuts down unexpectedlyCheck the power and power

installed correctly. To resolve this, uninstall the HP software completely, and thenreinstall the HP software. For more information, see Uninstall and

Cause: The ink cartridges might have insufficient ink. Printing with depletedcartridges slows the printer.If this did not solve the issue, try the nex

Solve wireless problems (HP Officejet 4620 e-All-in-One series)...112Basic wireless troubleshooting...

Check the margin settingsMake sure the margin settings for the document do not exceed the printable area of theprinter. For more information, see Set

TIP: If you are using a computer running Windows, you can visit the HP onlinesupport website at www.hp.com/go/customercare. This website providesinfor

Cause: The ink cartridges might have insufficient ink.If this did not solve the issue, try the next solution.Solution 3: Check the paper loaded in the

Solution 5: Check the print settingsSolution: Check the print settings.• Check the print settings to see if the color settings are incorrect.For examp

Media is not supported for the printer or trayUse only media that is supported for the printer and the tray being used. For moreinformation, see Media

Solve copy problemsIf the following topics do not help, see HP support for information about HP support.•No copy came out•Copies are blank•Size is red

Copy quality is poor Take steps to improve the copy quality• Use quality originals. The accuracy of the copy depends on the quality and size ofthe ori

• Incompletely filled text or graphicsTry adjusting the contrast and copy-quality settings.• Large, black typefaces look splotchy (not smooth)The defa

Scanner did nothing• Check the originalMake sure that the original is loaded correctly. For more information, see Load anoriginal on the scanner glass

Text cannot be edited• Make sure that the OCR has been installed:◦ Make sure that the OCR has been installed:Windows: On the computer desktop, click S