
Troubleshooting
Reporting Problems
Chapter 8210
• For PAD Problems:
— Copies of the x29hosts and x3config files.
— A copy of the output from the ls -l /dev/x29 command if you
are running x29printd or x29uucpd.
— Identify which PAD utility is encountering the error (PAD
services, PAD emulation, Remote PAD printer, or UUCP).
Include all files relative to that service (for example, .login,
profile ID, /usr/spool/lp/*, or /usr/lib/uucp/*).
— Include log files for the PAD services.
— Provide a detailed description of the problem.
For more information about files related to PAD services see Chapter 6,
“PAD Services.”
NOTE If you do not have a service contract with HP, you can still follow the
procedure described above, but you will be billed accordingly for time and
materials.
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