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servicehp LaserJet 3300mfp series

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8 Contents EN

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98 Chapter 4 - Operational overview ENBasic sequence of operation (formatter-to-printer)The operation sequence of the printer is controlled by the mi

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EN Printer functions and operation 99Figure 20. Printer timing diagram

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100 Chapter 4 - Operational overview ENLIU (fax) functions and operationPSTN operationThe public switched telephone network (PSTN) operates by having

Strany 6 - 4 Operational overview

EN LIU (fax) functions and operation 101Formatter in the fax subsystemThe formatter contains the modem chipset (DSP and CODEC) that controls the basic

Strany 7 - 5 Removal and replacement

102 Chapter 4 - Operational overview ENSafety-protection circuitryIn addition to the safety barrier, protection against RING and over-current events

Strany 8 - 6 Troubleshooting

EN LIU (fax) functions and operation 103LIU is designed so the current flows through another circuit called a gyrator or DC hold circuit. This creates

Strany 9 - 7 Parts and diagrams

104 Chapter 4 - Operational overview ENHook switch controlAnother signal coupled optically is the hook switch control. This is a signal from the form

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EN LIU (fax) functions and operation 105that the board has a linear current characteristic (normally it’s current limited). This allows more current t

Strany 11 - EN Figures 9

106 Chapter 4 - Operational overview ENAdvantages of flash memory storageFax pages stored in flash memory are persistent. They will not be lost due t

Strany 12 - 10 Figures EN

EN Chapter contents 1075Removal and replacementChapter contentsRemoval and replacement strategy . . . . . . . . . . . . . . . . . . . . 109Required t

Strany 13 - EN Figures 11

EN Figures 9FiguresFigure 1. Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Figure 2. Back and

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108 Chapter 5 - Removal and replacement ENPickup assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154Paper lift-plate assembly

Strany 15 - EN Tables 13

EN Removal and replacement strategy 109Removal and replacement strategyThis chapter documents the removal and replacement of field-replaceable units (

Strany 16 - 14 Chapter - Tables EN

110 Chapter 5 - Removal and replacement ENBefore performing service Remove all media. Unplug the power cable. Place the product on an ESD mat. Re

Strany 17 - 1Product information

EN Removal and replacement strategy 111Parts removal orderUse the following three diagrams to determine which parts must be removed before removing ot

Strany 18 - Overview of product

112 Chapter 5 - Removal and replacement ENParts removal to separate scanner from printer:Scanner/printer separation required:Note The scanner assembl

Strany 19 - Back and side view

EN Separation of scanner from printer 113Separation of scanner from printerAs noted earlier, for service purposes, the upper part of the HP LaserJet 3

Strany 20 - Hardware description

114 Chapter 5 - Removal and replacement EN4 Lift the right side of the product and release the tab (callout 1) on the bottom of the cover.Figure 23.

Strany 21 - Product Specifications

EN Separation of scanner from printer 1155While continuing to press the release tab, grasp the back of the cover, pull it out, backward, and guide it

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116 Chapter 5 - Removal and replacement EN3 Open the print cartridge door and the left side door to expose the screws holding the left scanner side c

Strany 23 - Category Specification

EN Separation of scanner from printer 1176Remove two front screws from each side of the product; the screw on the left side (callout 1) is directly op

Strany 24 - Model and serial numbers

10 Figures ENFigure 42. Removing the ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Figure 43. Installing the ADF scanner

Strany 25 - Warranty statement

118 Chapter 5 - Removal and replacement EN8 Slide the scanner back and lift it upward to separate it from the printer.Figure 30. Separating the scann

Strany 26 - Extended warranty

EN Scanner assemblies 119Scanner assembliesFlat lid or ADF assemblyThe scanner cover is either a flat lid or an Automatic Document Feed (ADF) assembly

Strany 27 - Print cartridge information

120 Chapter 5 - Removal and replacement ENThe ADF pick roller assemblyThe upper pick roller assembly and document feed guide are user replaceable par

Strany 28 - FCC Part 68 Requirements (US)

EN Scanner assemblies 1215Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until the assem

Strany 29 - IC CS-03 requirements

122 Chapter 5 - Removal and replacement ENADF document feed guide1 Open the ADF door.2 With the upper pick assembly lever down, loosen the document f

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EN Scanner assemblies 123ADF separation pad1 Open the ADF door. Lift the upper pick assembly lever.2 Remove the two torx screws securing the ADF separ

Strany 31 - 2Operation

124 Chapter 5 - Removal and replacement ENControl panel bezel1 Remove the control panel bezel by lifting up on both sides of the bezel edges until al

Strany 32 - Operating environment

EN Scanner assemblies 125Control panel1 There are four sliding tabs at the top of the control panel. The second tab from the right locks into place. U

Strany 33 - Fax controls

126 Chapter 5 - Removal and replacement ENControl panel chassis1 Remove three screws from the control panel chassis (callout 1).Figure 39. Removing t

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EN Scanner assemblies 127Scanner formatter1 Remove the left scanner cover (page 115).2 Disconnect five cables from the scanner formatter (callout 1).3

Strany 35 - Alphanumeric buttons

EN Figures 11Figure 89. Removing the ECU pan (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167Figure 90. Removing the paper-feed

Strany 36 - Menu and cancel controls

128 Chapter 5 - Removal and replacement ENADF scanner glass1 Remove one screw (callout 1), lift plastic frame, and then lift out glass.Figure 42. Rem

Strany 37 - Control panel menu structure

EN Printer covers 129Printer coversLeft side door1 Open the left side door.2 Remove the screw in the center of the door hinge (callout 1).Figure 44. R

Strany 38 - Main Menu Submenu Submenu

130 Chapter 5 - Removal and replacement ENBack cover1 Remove the right side cover (page 113) and open or remove the left side door (page 129).Note Th

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EN Printer covers 1314Press down and hold the two release levers (callout 1) and pull off the back cover. Figure 46. Removing the back cover (2 of 2)2

Strany 40 - Control panel error messages

132 Chapter 5 - Removal and replacement ENPrinter top cover1 Separate the printer from the scanner (page 113). Remove the left side door, right side

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EN Printer covers 133Front cover assemblyThe front cover assembly is composed of three pieces: the print cartridge door the front cover (the frame t

Strany 42 - 40 Chapter 2 - Operation EN

134 Chapter 5 - Removal and replacement EN3 Detach the print cartridge door hinge (callout 1) on the right side by flexing the hinge arm to the right

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EN Printer covers 135 Front cover1 Remove the left side door (page 129), right side cover (page 113), and print cartridge door (page 133).2 Loosen two

Strany 44 - 42 Chapter 2 - Operation EN

136 Chapter 5 - Removal and replacement EN3 At the same time, push down on both the top center and bottom center of the front cover until the top cen

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EN Printer assemblies 137Printer assembliesFront guide assembly1 Open the left side door and remove the right cover (page 113), the print cartridge do

Strany 47 - Product media specifications

138 Chapter 5 - Removal and replacement ENFigure 54. Removing the front guide assembly (2 of 3)4On the left side, release the upper tab (callout 1) a

Strany 48 - Guidelines for using media

EN Printer assemblies 139Left and right support covers (front corner brackets)1 Remove the two screws holding the left support cover (one shown in cal

Strany 49 - Envelopes

140 Chapter 5 - Removal and replacement ENTransfer rollerNote There is a small grounding spring underneath the right side of the transfer roller. Do

Strany 50 - Card stock and heavy media

EN Printer assemblies 141Line Interface Unit (LIU)1 Open or remove the left side door (page 129).2 Remove one screw at the left of the formatter board

Strany 51 - Loading media

142 Chapter 5 - Removal and replacement ENFormatterNote Removal of the LIU is not necessary to remove the formatter. However, it may make reinstallat

Strany 52 - ADF originals specifications

EN Printer assemblies 1433Remove five screws (callout 1). Figure 60. Removing the formatter (2 of 3)4Rotate the bottom of the formatter up and off of

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144 Chapter 5 - Removal and replacement ENFuser assembly 1 Separate the scanner from the printer (see pages 113 through 118) and remove the left side

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EN Printer assemblies 1454Remove three screws (callout 1) from the left fuser plate and remove it. Figure 63. Removing the fuser assembly (2 of 4)21

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146 Chapter 5 - Removal and replacement EN5 Remove two screws (callout 1), one from each side of the printer.Figure 64. Removing the fuser assembly (

Strany 56 - Printer output paths

EN Printer assemblies 1476Unplug the fuser cable connector (callout 1) by pressing and releasing the tab on the back of the connector.7 Unplug five sm

Strany 57 - 3Maintenance

EN Tables 13TablesTable 1. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Table 2. Environmental

Strany 58 - Scanner calibration

148 Chapter 5 - Removal and replacement ENOutput rollersFacedown delivery assembly1 Remove the fuser assembly (see page 144).2 Remove two screws (cal

Strany 59 - Cleaning the product

EN Printer assemblies 149Faceup roller1 Turn the fuser assembly over.2 Remove the gear (callout 1) from the faceup roller and release the tab (callout

Strany 60 - Cleaning the lid backing

150 Chapter 5 - Removal and replacement ENMotorNote You might find it easier to remove the ECU pan (see page 164) before you remove the motor.1 Separ

Strany 61 - Cleaning the print path

EN Printer assemblies 151Solenoid1 Separate the scanner from the printer (see pages 113 through 118) and remove the left side door and back cover (pag

Strany 62 - Cleaning the print

152 Chapter 5 - Removal and replacement EN4 Remove the screw (callout 1) on the solenoid.5 Gently thread the solenoid cable through the hole (callout

Strany 63 - Cleaning the printer

EN Printer assemblies 153Fan assembly1 Separate the scanner from the printer (see pages 113 through 118) and remove the left side door and back cover

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154 Chapter 5 - Removal and replacement EN4 Remove two screws (callout 1).5 Remove the fan assembly.6 Gently thread the fan cable through the hole (c

Strany 65 - User-replaceable parts

EN Printer assemblies 155Pickup assembly1 Remove the right side cover, print cartridge door, front cover, and front guide assembly (see pages 113, 133

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156 Chapter 5 - Removal and replacement EN3 Remove two screws (callout 1) on the top of the upper metal shield.Figure 74. Removing the pickup assembl

Strany 67 - Replacing the printer

EN Printer assemblies 157Paper lift-plate assembly and pickup roller shaft1 Remove the front cover, print cartridge door, and front guide assembly (se

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14 Chapter - Tables ENTable 42. Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265Table 43. Alpha

Strany 69 - Installing a new ADF

158 Chapter 5 - Removal and replacement EN5 Carefully angle the left end of the shaft back.Figure 77. Removing the paper lift-plate assembly (2 of 3)

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EN Printer assemblies 159To reinstallMake sure that the vertical paper sensor (the narrow black plastic piece to the left of the separation pad arm) i

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160 Chapter 5 - Removal and replacement ENTo reinstallBe sure to align the clutch on the pickup roller shaft with the follower (large plastic tab) on

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EN Printer assemblies 1616Remove seven screws (callout 1).Note If you have not already removed the fuser, remove the fuser screw and the largest gear

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162 Chapter 5 - Removal and replacement ENLeft plate assembly1 Separate the scanner from the printer (see pages 113 through 118) and remove the left

Strany 74 - Chapter 3 - Maintenance EN

EN Bottom assemblies 163Bottom assembliesLeft bottom frame support1 Open the left side door.2 Remove three screws (callout 1).Figure 84. Removing the

Strany 75 - 4Operational overview

164 Chapter 5 - Removal and replacement ENECU fuses and ECU pan1 Remove the right side cover and the back cover (pages 130 and 163).Note The two fuse

Strany 76 - Basic functions

EN Bottom assemblies 1657Disengage the flat flexible connector from the formatter and disconnect the flat flexible cable (callout 1). Remove one screw

Strany 77 - Computer

166 Chapter 5 - Removal and replacement EN9 Gently lift the ECU pan in the printer and slide it backward to free it from the pins on the inside of th

Strany 78 - Formatter system

EN Bottom assemblies 16710Remove five screws (callout 1).11 Unclip the wire from the connector (callout 2).12 Lift the ECU out of the ECU pan.Figure 8

Strany 79 - Standard Boot Process

EN Chapter contents 151Product informationChapter contentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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168 Chapter 5 - Removal and replacement ENPaper-feed assembly 1 Separate the scanner from the printer (see pages 113 through 118) and remove the left

Strany 81 - PJL overview

EN Bottom assemblies 1697Separate two bushings (on the bottom of the paper-feed mechanism) from the paper-feed roller shaft (callout 1), and lift up a

Strany 82 - 600 ppi CCD

170 Chapter 5 - Removal and replacement EN8 Use needle-nose pliers to push the two tabs away from the end of the paper-feed roller shaft.Note You mig

Strany 83 - ADF Operation

EN Bottom assemblies 171To reinstall1 Insert the two tabs (callout 1) on the paper-feed assembly into the two recesses.2 Insert the bottom of the sens

Strany 84 - INPUT TRAY

172 Chapter 5 - Removal and replacement EN

Strany 85 - ADF Jam Detection

EN Chapter contents 1736TroubleshootingChapter contentsBasic troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174Errors .

Strany 86 - Formatter System

174 Chapter 6 - Troubleshooting ENBasic troubleshootingTable 15. Basic troubleshooting # Verification steps Possible problems Solutions1Is Power On

Strany 87 - Power system

EN Basic troubleshooting 1752Is the product ready?The control panel should function without error messages.Control panel displays an error.Consult the

Strany 88 - Figure 14. ECU loads

176 Chapter 6 - Troubleshooting EN4Is the copy function operational?Place the configuration report into the ADF and make a copy. The report should fe

Strany 89 - Printer laser/scanner drive

EN Basic troubleshooting 1777Is the software installed correctly?Software is not installed or an error occurred during software installation.Uninstall

Strany 90 - Power system on ECU

16 Chapter 1 - Product information ENIntroductionThe HP LaserJet 3300mfp series is designed to: Print: Print documents easily with the laser-quality

Strany 91 - Overcurrent/overvoltage

178 Chapter 6 - Troubleshooting ENErrorsControl panel messages The majority of the control panel messages are intended to guide the user through norm

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EN Errors 179### Is Empty[Enter] To AddThe one-touch key or speed-dial code has not been programmed and therefore cannot be added to a group.Press men

Strany 93 - Conditioning stage

180 Chapter 6 - Troubleshooting ENDoc Feeder JamA piece of media is jammed in the document feeder tray.Open the document release door, clear the jam,

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EN Errors 181Fax Recv ErrorAn error occurred while trying to receive a fax.Ask the sender to resend the fax.Try faxing back to the sender or another f

Strany 95 - 5 Separation stage—

182 Chapter 6 - Troubleshooting ENMemory Low.1Copy.Press [Cancel]The product completed making one copy. The remaining copies have been canceled becau

Strany 96 - Printer paper-feed system

EN Errors 183No Fax Answer.Redial PendingYou tried to send a fax, but the receiving fax line did not answer. The product attempts to redial after a fe

Strany 97 - Straight-through

184 Chapter 6 - Troubleshooting ENScanner ReservedFor PC ScanThe product is being used to create a scan by a computer.Wait until the PC scan has fini

Strany 98 - Jam detection

EN Errors 185Critical error messagesCritical error messages may indicate some kind of failure. Cycling the power may fix the problem. If a critical er

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186 Chapter 6 - Troubleshooting ENADF Door OpenThe ADF door is open or a sensor is malfunctioning.Make sure the ADF door is closed.If the message per

Strany 100 - Period Purpose Remarks

EN Errors 187Checking the print cartridge Image formation defects are frequently the result of problems in the print cartridge. If there is any doubt,

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EN Overview of product 177Print cartridge door8 Priority input tray9 Side media guides for the priority input tray10 Media support for the main input

Strany 102 - The fax subsystem

188 Chapter 6 - Troubleshooting ENSolving image-quality problems Use the following tables to help solve problems with printed pages.If the problem oc

Strany 103 - LIU in the fax subsystem

EN Errors 189Toner specks appear on the printed page..The media you are using does not meet HP’s specifications (for example, it is too moist or too r

Strany 104 - Data path

190 Chapter 6 - Troubleshooting ENThe printed page has a gray background.The priority input tray is not in place. Adjust the priority input tray.The

Strany 105 - Downstream current detection

EN Errors 191The toner is loose, and it does not stay attached to the printed page.The inside of the printer is dirty. Clean the print path. (See “Cle

Strany 106 - Line current control

192 Chapter 6 - Troubleshooting ENCharacters are poorly formed and are producing hollow images.The media is too slick. Try a different media. Make su

Strany 107 - Accessibility of stored pages

EN Errors 193Large amounts of toner are scattered around the characters. The media resistivity is too high. 1. Use a different media. Make sure that t

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194 Chapter 6 - Troubleshooting ENSolving scanning (copying) image-quality problems Table 19. Solving scanning (copying) image-quality problemsProb

Strany 109 - Removal and

EN Errors 195Copies or scanned images are too light or too dark. The contrast is not set correctly. 1. Adjust the contrast and resolution settings fro

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196 Chapter 6 - Troubleshooting ENScanned text is not clear.The contrast, resolution, or brightness needs to be adjusted before scanning.1. Adjust th

Strany 111 - Required tools

EN Solving paper-feed problems 197Solving paper-feed problemsUse the following table to solve problems related to moving paper or documents through th

Strany 113 - Parts removal order

18 Chapter 1 - Product information ENHardware descriptionThe product provides 1200 dot-per-inch (dpi) printing. The flatbed scanner scans at 600 pixe

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198 Chapter 6 - Troubleshooting ENThe printer feeds multiple sheets or jams frequently from the main input tray or priority input tray. Paper guides

Strany 115 - Right side cover

EN Solving paper-feed problems 199Solving scanner (copier) paper-feed problems Table 21. Solving scanner paper-feed problemsProblem Cause SolutionLon

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200 Chapter 6 - Troubleshooting ENFunctional checksEngine testThe engine test is used to verify that the print engine is functioning correctly. The f

Strany 117 - Scanner side covers

EN Functional checks 201Half self-test functional check The electrophotographic process can be subdivided into the following stages: image formation

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202 Chapter 6 - Troubleshooting ENDrum rotation functional checkThe photosensitive drum, located in the print cartridge, must rotate for the print pr

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EN Functional checks 203Heating element check Paper passes between the heating element and a soft pressure roller to fuse toner to the paper.1 Unplug

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204 Chapter 6 - Troubleshooting ENHigh-voltage power supply checkThe high-voltage power supply PCA provides the necessary voltages for the electropho

Strany 121 - Scanner assemblies

EN Functional checks 205To check the high-voltage connector assembly The assembly uses three spring-loaded pins to contact the print cartridge: drum g

Strany 122 - The ADF pick roller assembly

206 Chapter 6 - Troubleshooting ENPaper path check If paper is not being picked up or is not moving through the paper path, you might want to observe

Strany 123 - EN Scanner assemblies 121

EN Updating or recovering the firmware code 207Updating or recovering the firmware codeAt product release, all units are manufactured with flash-memor

Strany 124 - ADF document feed guide

EN Product Specifications 19Firmware descriptionThe firmware in the product includes: Enhanced PCL 6 with status readback 80 PCL and 80 Postscript™

Strany 125 - ADF separation pad

208 Chapter 6 - Troubleshooting ENTo use the firmware recovery DIMM 1 Order a firmware recovery DIMM (RDIMM) from HP. Retain the return mailer.2 Open

Strany 126 - Control panel bezel

EN Troubleshooting tools 209Troubleshooting toolsInternal reports Use the control panel to print configuration reports and demonstration pages. The co

Strany 127 - Control panel

210 Chapter 6 - Troubleshooting EN• User defaults• Service• Page counts Speed-dial report—one-touch, speed-dial, and group-dial reportT.30 protocol

Strany 128 - Control panel chassis

EN Troubleshooting tools 211Table 22. Fax receive error codesError code Error definition Solution200 The fax session has completed without errors.Non

Strany 129 - Scanner formatter

212 Chapter 6 - Troubleshooting EN225 The remote machine has attempted to initiate a remote diagnostic session with this machine, even though remote

Strany 130 - ADF scanner glass

EN Troubleshooting tools 213238239 (ECM error)240 (ECM error)241 (ECM error)The sending fax machine sent an unexpected communication.None. This is a d

Strany 131 - Printer covers

214 Chapter 6 - Troubleshooting EN252 Telephone line conditions were too poor to receive a fax.1 Reattempt the fax reception at a later time when li

Strany 132 - Back cover

EN Troubleshooting tools 215286 The remote machine has transmitted invalid data. The local machine has received frames with errors during an ECM recep

Strany 133 - Printer covers 131

216 Chapter 6 - Troubleshooting ENTable 23. Fax send error codesError code Error condition Solution300 Fax session has completed without errors.None

Strany 134 - Printer top cover

EN Troubleshooting tools 217319 The local machine has attempted to initiate a binary file transfer (BFT) but has detected that the remote machine does

Strany 135 - Front cover assembly

20 Chapter 1 - Product information ENValues subject to change. See http://www.hp.com/support/lj3300 for current informationValues subject to change.

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218 Chapter 6 - Troubleshooting EN344 - 348349-353 (ECM error)354-355The remote machine has failed to respond to a fax command from the local machine

Strany 137 - Front cover

EN Troubleshooting tools 219383 The remote machine has failed to respond to a fax command from the local machine because the connection is interrupted

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220 Chapter 6 - Troubleshooting EN390 The local machine has originated a fax session using error correction (either V.34 or V.17). Transmission of an

Strany 139 - Printer assemblies

EN Troubleshooting tools 221396-409 An error occurred during a V.34 transmission when the local machine was unable to correctly handshake with the rem

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222 Chapter 6 - Troubleshooting ENTranslating the fax trace reportPrint a fax log report (see the user guide for instructions). The fax log report co

Strany 141 - Printer assemblies 139

EN Troubleshooting tools 223Table 24. Fax phase sequenceSequence Calling station Called stationPhase A—Call setup sequence1 Ring signal2 CNG tone bee

Strany 142 - Transfer roller

224 Chapter 6 - Troubleshooting ENTable 25. Appropriate responsesCommands Comments Appropriate responses(NSF) (CSI) DIS Identifying capabilities: fr

Strany 143 - Line Interface Unit (LIU)

EN Troubleshooting tools 225Table 26. Fax abbreviationsAbbreviation Function Signal format (“X”= any #)CED Called station identification 2100 HzCFR C

Strany 144 - Formatter

226 Chapter 6 - Troubleshooting ENMCF Message confirmation X011 00011650 or 1850 HzMSG Message received high speed dataMPS Multi-page signal X111 001

Strany 145 - To reinstall

EN Troubleshooting tools 227Figure 102. Example of a T.30 trace of a successfully sent faxNote Phase A, call establishment, does not show up on a trac

Strany 146 - Fuser assembly

EN Product Specifications 21The media registration defines how a sheet of media is positioned relative to the electrophotographic image on the drum. T

Strany 147 - Printer assemblies 145

228 Chapter 6 - Troubleshooting ENFigure 103. Example of a T.30 trace of a successfully received fax

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EN Service mode functions 229Service mode functionsSecondary service menuUse the secondary service menu to perform various tests and print service rep

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230 Chapter 6 - Troubleshooting ENDeveloper’s menuUse the developer’s menu to adjust fax data store parameters and to run various tests. Below is a h

Strany 150 - Output rollers

EN Service mode functions 231To adjust a country/region code parameterFax data store parameter number 3 is LIU COUNTRY, which is the country/region co

Strany 151 - Reinstall note

232 Chapter 6 - Troubleshooting EN4 Power-cycle the product by unplugging (or turning off) the product and then plugging back in (or turning on) the

Strany 152

EN Service mode functions 233NVRAM initNVRAM init sets all stored parameters in NVRAM back to factory default values or to a default ROM value, depend

Strany 153 - Solenoid

234 Chapter 6 - Troubleshooting ENThe table below provides a more detailed description of the NVRAM PJL factory variables and commands and shows poss

Strany 154

EN Service mode functions 235Note Set SERVICEMODE before trying to set the variable or you will not get the desired result. Also reset the PJL to be s

Strany 155 - Fan assembly

236 Chapter 6 - Troubleshooting ENRepetitive image defect ruler Figure 105. Repetitive image defect rulerFirst occurrence of print defectToner/develo

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EN Main wiring 237Main wiringFigure 106. Main wiring (1 of 2)

Strany 157 - Pickup assembly

22 Chapter 1 - Product information ENModel and serial numbers The model number and serial number are listed on an identification label located on the

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238 Chapter 6 - Troubleshooting ENFigure 107. Main wiring (2 of 2)

Strany 159 - EN Printer assemblies 157

EN Locations of connectors 239Locations of connectorsFigure 108. Locations of printer connectors

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240 Chapter 6 - Troubleshooting ENLocations of connectors and switchesFigure 109. Locations of connectors and switchesTable 28. Switch functionsSW n

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EN Chapter contents 2417Parts and diagramsChapter contentsOrdering parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . 242Parts .

Strany 162 - Right plate assembly

242 Chapter 7 - Parts and diagrams ENOrdering parts and suppliesPartsOrder replacement parts from the following website: http://www.hp.com/ssg/parts/

Strany 163 - EN Printer assemblies 161

EN Ordering parts and supplies 243Accessories Table 30. AccessoriesItem Description Part numberDual in-line memory modules (DIMMs)8 MB C7842A16 MB C7

Strany 164 - Left plate assembly

244 Chapter 7 - Parts and diagrams ENCommon hardwareThe product has three common fasteners. See Table 31 for a description of these screw types.Power

Strany 165 - Bottom assemblies

EN How to use the parts lists and diagrams 245Note Part number RY7-5082-000CN is a screw kit for the printer portion of the product. To order all the

Strany 166 - ECU fuses and ECU pan

246 Chapter 7 - Parts and diagrams ENScanner assembliesScanner and ADFFigure 110. Scanner covers and ADF6172341058931010111012

Strany 167 - Bottom assemblies 165

EN Scanner assemblies 247Part numbersTable 32. Scanner and ADFRef. Part number Description Qty.1 C9143-60101 ADF 1C9124-60117 Flatbed lid 12 C9124-60

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EN Warranty statement 23Warranty statement1 HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from

Strany 169 - EN Bottom assemblies 167

248 Chapter 7 - Parts and diagrams ENADF rollers and separation pad Figure 111. ADF rollers and separation padPart numbers2143Table 33. ADF rollers

Strany 170 - Paper-feed assembly

EN Scanner assemblies 249Control panel assemblyFigure 112. Control panel assemblyPart numbers531246Table 34. Control panel assemblyRef. Part number D

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250 Chapter 7 - Parts and diagrams EN5 C9124-40038 English 3300 copy bezel 1C9124-40039 Traditional Chinese 3300 copy bezel 1C9124-40017 Korean 3300

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EN Scanner assemblies 2515 (cont.)C9125-40012 Dutch 3320 copy bezel 1C9125-40013 Norwegian 3320 copy bezel 1C9125-40014 Swedish 3320 copy bezel 1C9125

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252 Chapter 7 - Parts and diagrams ENPrinter assembliesPrinter coversFigure 113. Printer coversPart numbers17438562Table 35. Printer coversRef. Part

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EN Printer assemblies 253Paper tray Figure 114. Paper trayPart numbers3 RG0-1113-000CN Door, left side with hinge 14 RG0-1114-000CN Back cover assembl

Strany 175 - 6Troubleshooting

254 Chapter 7 - Parts and diagrams ENInternal assembliesInternal components (1 of 2)Figure 115. Internal components (1 of 2)1718192021

Strany 176 - Basic troubleshooting

EN Internal assemblies 255Part numbersTable 37. Internal components (1 of 2)Ref. Part number Description Qty.1 RA0-1181-000CN Shutter guide 12 RA0-11

Strany 177 - Basic troubleshooting 175

256 Chapter 7 - Parts and diagrams ENInternal components (2 of 2)Figure 116. Internal components (2 of 2)71081239457611

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EN Internal assemblies 257Part numbersTable 38. Internal components (2 of 2)Ref. Part number Description Qty.1 RA0-1451-000CN Front guide assembly 12

Strany 179 - Basic troubleshooting 177

24 Chapter 1 - Product information EN7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDI

Strany 180 - Control panel messages

258 Chapter 7 - Parts and diagrams ENElectrical componentsFigure 117. Electrical components

Strany 181 - Errors 179

EN Internal assemblies 259Part numbersTable 39. Electrical componentsRef. Part number Description Qty.1 RA0-1127-000CN Engine controller case 12 RA0-

Strany 182

260 Chapter 7 - Parts and diagrams ENPaper pickup assembly (1 of 2)Figure 118. Paper pickup assembly (1 of 2)192810

Strany 183 - Errors 181

EN Internal assemblies 261Part numbersTable 40. Paper pickup assembly (1 of 2)Ref. Part number Description Qty.RG0-1120-000CN Paper pickup assembly 1

Strany 184

262 Chapter 7 - Parts and diagrams ENPaper pickup assembly (2 of 2)Figure 119. Paper pickup assembly (2 of 2)8

Strany 185 - Errors 183

EN Internal assemblies 263Part numbersTable 41. Paper pickup assembly (2 of 2)Ref. Part number Description Qty.2 RA0-1003-000CN Foot, rubber (paper p

Strany 186

264 Chapter 7 - Parts and diagrams ENFuser assemblyFigure 120. Fuser assembly1826

Strany 187 - Critical error messages

EN Internal assemblies 265Part numbersTable 42. Fuser assemblyRef. Part number Description Qty.RG9-1493-000CN Fuser assembly, 110V 1RG9-1494-000CN F

Strany 188 - Message Cause Solution

266 Chapter 7 - Parts and diagrams ENAlphabetical parts listTable 43. Alphabetical parts listDescription Part number Ref. FigureADF C9143-60101 1 11

Strany 189 - Checking the print cartridge

EN Alphabetical parts list 267Bezel, Greek 3300 copy C9124-40020 5 112Bezel, Greek 3320 copy C9125-40006 5 112Bezel, Hebrew 3300 copy C9124-40029 5 11

Strany 190 - Problem Cause Solution

EN Print cartridge information 25Print cartridge information The print cartridge is designed to simplify replacement of the major consumable parts. Th

Strany 191

268 Chapter 7 - Parts and diagrams ENBezel, Traditional Chinese 3320 copy C9125-40002 5 112Bezel, Turkish 3300 copy C9124-40021 5 112Bezel, Turkish 3

Strany 192

EN Alphabetical parts list 269Formatter-fax C8542-60001 14 115Front guide assembly RA0-1451-000CN 1 116Fuser assembly, 110V RG9-1493-000CN 120Fuser a

Strany 193

270 Chapter 7 - Parts and diagrams ENRight scanner cover C9124-40003 4 110Scanner assembly C9124-60103 2 110Scanner flat flexible cable (FFC) C9124-6

Strany 194

EN Numerical parts list 271Numerical parts listTable 44. Numerical parts listPart number Description Ref. Figure0515-4331 Screws that secure scanner

Strany 195

272 Chapter 7 - Parts and diagrams ENC9124-40030 Finnish 3300 copy bezel 5 112C9124-40031 Danish 3300 copy bezel 5 112C9124-40032 Italian 3300 copy b

Strany 196 - Print Media

EN Numerical parts list 273C9125-40018 Italian 3320 copy bezel 5 112C9125-40019 Russian 3320 copy bezel 5 112C9125-40020 Czech 3320 copy bezel 5 112C9

Strany 197 - Errors 195

274 Chapter 7 - Parts and diagrams ENRA0-1088-000CN Gear, 29T 5 120RA0-1089-000CN Gear, 17T (fuser assembly) 6 120RA0-1104-000CN Bushing 18 120RA0-11

Strany 198 - Print Media Guide for the

EN Numerical parts list 275RG0-1113-000CN Door, left side with hinge 3 113RG0-1114-000CN Back cover assembly 4 113RG0-1115-000CN Print cartridge door

Strany 199 - Solving paper-feed problems

276 Chapter 7 - Parts and diagrams EN

Strany 200

EN Index 277IndexNumerics69T gear, removing 144Aabbreviations, fax 225AC bias 92AC power distribution 88accessories, ordering 243adding paper

Strany 201

26 Chapter 1 - Product information ENcosts from the user to the recycling plant (within the United States). To join this recycling effort, follow the

Strany 202 - Functional checks

278 Index ENcartridgeschecking 187, 204drum rotation check 202extending life of 78high-capacity 18life expectancies 56operations 91, 92part numb

Strany 203 - To perform other checks

EN Index 279Ddark copies or scans, troubleshooting 195data communication operations 76, 79date menu 36DC bias 92DC Controller PCA. See ECUDC p

Strany 204

280 Index ENfaxabbreviations 225appropriate responses 224billing (metering) tone filters 105data path 102downstream current detection 103hook s

Strany 205 - Heating element check

EN Index 281high-voltage power supplyconnector assembly, checking 205operations 89testing 204HP Customer Care Online 242HP JetDirect print server

Strany 206

282 Index ENmain input trayfeeding operations 94feeding problems, troubleshooting 198loading 49locating 17main wiring diagrams 237maintenance ag

Strany 207 - EN Functional checks 205

EN Index 283paper feed problems, troubleshootingcopier/scanner 199printer 197paper feed system 94paper guidescleaning 190locating 17troubleshootin

Strany 208 - Paper path check

284 Index ENpreservice checklist 110pressure roller, operations 93primary charging rolleroperations 92power supply 89print cartridge doorlocatin

Strany 209 - Firmware recovery DIMM

EN Index 285ruler, repetitive defect 236Sscanline data 229scannerdiagrams and part numbers 246document path 82image quality, troubleshooting 1

Strany 210

286 Index ENstorage environment, specifications 19stored fax pages 105advantages of flash memory storage 106storing paper 197straight-through o

Strany 211 - Troubleshooting tools

EN 287vertical lines, troubleshooting 189vertical white stripes, troubleshooting 193, 194VIDEO signals 98voltageDC power supply 88high-voltage po

Strany 212 - T.30 protocol trace

EN FCC Part 68 Requirements (US) 27install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equ

Strany 214

copyright © 2002Hewlett-Packard Companywww.hp.com/support/lj3300C9124-90948*C9124-90948**C9124-90948*

Strany 215 - Troubleshooting tools 213

hp LaserJet 3300mfp seriesService

Strany 216

28 Chapter 1 - Product information ENNotice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maxim

Strany 217 - Troubleshooting tools 215

EN Chapter contents 292OperationChapter contentsOperating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Identifying the

Strany 218

30 Chapter 2 - Operation ENOperating environment Place the product on a sturdy, level surface in a well-ventilated area that meets the following envi

Strany 219 - Troubleshooting tools 217

EN Identifying the control panel components 31Identifying the control panel componentsFax controlsFax capability is available on the HP LaserJet 3330

Strany 220

32 Chapter 2 - Operation EN2 Load the document into the ADF input tray.3 Press fax/send.When the last page of the fax has exited the product, you can

Strany 221 - Troubleshooting tools 219

EN Identifying the control panel components 33Alphanumeric buttonsOn the HP 3330, use the alphanumeric buttons to enter fax data into the product’s di

Strany 222

34 Chapter 2 - Operation ENMenu and cancel controlsUse these controls to choose menu options, determine the product’s status, and cancel the current

Strany 223 - Troubleshooting tools 221

EN Control panel menu structure 35Control panel menu structureA hierarchical diagram of the control panel menu structure follows. Refer to this menu s

Strany 224

36 Chapter 2 - Operation ENTable 9. Control panel menu structureMain Menu Submenu SubmenuFax Job StatusFax Functions... Send Fax LaterSt

Strany 225 - Table 24. Fax phase sequence

EN Control panel menu structure 37Fax Setup ... Phone Book ...Fax Send Setup ...Fax Recv. Setup

Strany 226

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714 U.S.A.Copyright Information© 2002 Hewlett-Packard CompanyAll Rights Reserved. Reprodu

Strany 227 - Table 26. Fax abbreviations

38 Chapter 2 - Operation ENControl panel error messagesThese control panel error messages are listed alphabetically. Messages are accompanied by the

Strany 228

EN Control panel error messages 3951 Laser ErrorThe product has experienced an internal hardware error.Disconnect the power cable from the product, wa

Strany 229 - Troubleshooting tools 227

40 Chapter 2 - Operation ENCanceled Send.Clear DocumentThe cancel key was pressed to cancel the current job while pages were feeding from the documen

Strany 230

EN Control panel error messages 41Fax Busy.Redial PendingThe fax line to which you were sending a fax was busy. The product automatically redials the

Strany 231 - Service mode functions

42 Chapter 2 - Operation ENFax Send ErrorAn error occurred while trying to send a fax.Try resending the fax.Try faxing to another fax number.Check th

Strany 232 - Developer’s menu

EN Control panel error messages 43No Dial Tone.The product could not detect a dial tone. Unplug the telephone cord from both the product and the wall

Strany 233 - EN Service mode functions 231

44 Chapter 2 - Operation ENNo Fax DetectedThe product answered the incoming call but did not detect that a fax machine was calling.Allow the product

Strany 234 - Korea 4

EN Product media specifications 45Product media specificationsThe product accepts a variety of media. Properties such as weight, grain, and moisture c

Strany 235 - PJL software commands

46 Chapter 2 - Operation ENGuidelines for using mediaPaper and TransparenciesPaper must be of good quality and free of cuts, nicks, tears, spots, loo

Strany 236

EN Guidelines for using media 47Labels When selecting labels, consider the quality of the following factors: Adhesives: The adhesive material should

Strany 237 - EN Service mode functions 235

EN Contents 3Contents1 Product informationChapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Strany 238

48 Chapter 2 - Operation ENEnvelopes with double-side seamsAn envelope with double-side-seam construction (vertical seams at both ends of the envelop

Strany 239 - Main wiring

EN Loading media 49Card stock construction Smoothness: 135-157 g/m2 (36-to 42-pound) card stock should have a smoothness rating of 100 to 180 Sheffie

Strany 240

50 Chapter 2 - Operation ENNote When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of ne

Strany 241 - Locations of connectors

EN Media information for the flatbed 51Perform the following actions to minimize the possibility of jams: Remove self-stick notes. Remove staples an

Strany 242 - SW number Function Remarks

52 Chapter 2 - Operation EN2 Lift the flatbed scanner cover.3 Place the original document facedown on the flatbed scanner with the top left corner of

Strany 243 - 7Parts and diagrams

EN Loading originals to copy or scan 533Slide the media stack into the ADF until the media does not move any farther.4 Adjust the media guides until t

Strany 244 - Ordering parts and supplies

54 Chapter 2 - Operation ENPrinter output pathsOutput bin and straight-through output pathThe output bin is located between the scanner and the print

Strany 245 - Accessories

EN Chapter contents 553MaintenanceChapter contentsLife expectancies of parts that wear . . . . . . . . . . . . . . . . . . . . . . . . 56Scanner calib

Strany 246 - Common hardware

56 Chapter 3 - Maintenance ENLife expectancies of parts that wear Inspect any parts that wear when servicing the product. Replace them as needed, bas

Strany 247

EN Cleaning the product 57Cleaning the productWARNING! Before you perform these steps, unplug the product to avoid shock hazard.To maintain quality, t

Strany 248

4 Contents ENEnvelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Card stock and hea

Strany 249 - Part numbers

58 Chapter 3 - Maintenance ENCAUTION Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it

Strany 250

EN Cleaning the product 59Cleaning the print pathThe HP LaserJet 3300mfp series features a special cleaning mode to clean the paper path.Note This pro

Strany 251 - Control panel assembly

60 Chapter 3 - Maintenance ENCleaning the print cartridge areaCleaning the print cartridge area can improve the quality of your printed sheets.WARNIN

Strany 252

EN Cleaning the product 61Cleaning the printer pickup rollerIf you want to clean the pickup roller rather than replace it, follow the instructions bel

Strany 253 - Scanner assemblies 251

62 Chapter 3 - Maintenance EN Cleaning the printer separation padIf you want to clean the separation pad rather than replace it, follow the instr

Strany 254

EN User-replaceable parts 63User-replaceable parts Replacing the printer pickup roller If the printer regularly misfeeds (no media feeds through)

Strany 255 - Paper tray

64 Chapter 3 - Maintenance EN 6 Position the new pickup roller in the slot of the previous pickup roller.NoteCircular and rectangular pegs on eac

Strany 256 - Internal assemblies

EN User-replaceable parts 65Replacing the printer separation padNoteBefore you change the separation pad, clean the pickup roller. See “Cleaning the p

Strany 257

66 Chapter 3 - Maintenance EN 6 With one hand, reach through the input tray opening, and push the spring-loaded base down. With the other hand, p

Strany 258 - Internal components (2 of 2)

EN Installing a new ADF 67Installing a new ADFIf the HP LaserJet 3300mfp came without an ADF, an ADF can be added. An ADF may need to be replaced if i

Strany 259

EN Contents 5PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Scanner and ADF fun

Strany 260 - Electrical components

68 Chapter 3 - Maintenance EN5 Gently close the ADF lid.WARNING!To avoid damaging the product, do not allow the ADF lid to fall onto the flatbed scan

Strany 261

EN Changing an ADF pick roller assembly 69Changing an ADF pick roller assemblyIf the ADF has trouble picking paper, the ADF pick roller assembly may n

Strany 262

70 Chapter 3 - Maintenance EN6 To check for proper installation, lift the green lever until it remains open. The new pickup roller assembly should be

Strany 263

EN Removing and replacing the control panel bezel 71Removing and replacing the control panel bezel1 Unplug the power cord from the product. If you hav

Strany 264

72 Chapter 3 - Maintenance EN

Strany 265

EN Chapter contents 734Operational overviewChapter contentsBasic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Strany 266

74 Chapter 4 - Operational overview ENBasic functionsThis chapter presents a functional overview of the HP LaserJet 3300mfp series. The following sys

Strany 267

EN Basic functions 75Figure 10. Product configurationHP 3300 ProductFormatterPrinter EngineComputerECULIUScanner FormatterADFScannerFaxPrinter

Strany 268 - Alphabetical parts list

76 Chapter 4 - Operational overview ENFormatter systemThe formatter coordinates the major systems. It is responsible for the following: controlling

Strany 269 - Alphabetical parts list 267

EN Formatter system 77Flash memory or ROMThe formatter system includes firmware code that controls the product stored in either flash memory or ROM, d

Strany 270

6 Contents ENTransfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Line Interface Uni

Strany 271 - Alphabetical parts list 269

78 Chapter 4 - Operational overview ENRAM One bank of Non-Volatile RAM (NVRAM) stores parameters. Dynamic random access memory (DRAM) provides temp

Strany 272

EN Formatter system 79Enhanced I/OThe Enhanced I/O feature allows product memory to be used for storing data received from the host computer. When Enh

Strany 273 - Numerical parts list

80 Chapter 4 - Operational overview ENScanner and ADF functions and operationScanner Functions The scanner uses a light source, a color-separation me

Strany 274

EN Scanner and ADF functions and operation 81The image data is collected in the scanner formatter where it is processed and sent to the formatter. The

Strany 275 - Numerical parts list 273

82 Chapter 4 - Operational overview ENLift: When no more paper is detected in the ADF input tray and the trailing edge of the last page is detected b

Strany 276

EN Scanner and ADF functions and operation 83ADF Jam DetectionThe ADF has two sensors that detect paper. The paper present sensor detects the presence

Strany 277 - Numerical parts list 275

84 Chapter 4 - Operational overview ENPrinter functions and operationPrinter functions are divided into five groups: engine control formatter imag

Strany 278

EN Printer functions and operation 85Engine control unit/power systemThe engine control unit (ECU) coordinates all print engine activities, drives the

Strany 279 - Numerics

86 Chapter 4 - Operational overview ENThe following figure shows the various ECU loads:Figure 14. ECU loads

Strany 280 - 278 Index EN

EN Printer functions and operation 87Printer engine control systemPaper motion monitoring and controlThe ECU controls paper motion in the printer by c

Strany 281 - Index 279

EN Contents 7PJL software commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233Repetitive image defect ruler

Strany 282 - 280 Index EN

88 Chapter 4 - Operational overview ENPower system on ECUThe AC, DC, and high-voltage power supply circuits are all contained within the ECU.AC power

Strany 283 - Index 281

EN Printer functions and operation 89Overcurrent/overvoltageThere are two overvoltage devices in this product: Fuse F101 provides overcurrent protect

Strany 284 - 282 Index EN

90 Chapter 4 - Operational overview ENHigh voltage is disabled when the print cartridge door is open. When the left-side door is opened, the print ca

Strany 285 - Index 283

EN Printer functions and operation 91Image formation systemLaser printing requires the interaction of several different technologies including electro

Strany 286 - 284 Index EN

92 Chapter 4 - Operational overview ENThe seven image-formation processes1 Conditioning stage (primary charging)—This process applies a uniform negat

Strany 287 - Index 285

EN Printer functions and operation 935 Separation stage—During this process, the media separates from the drum. To stabilize the feed system and preve

Strany 288 - 286 Index EN

94 Chapter 4 - Operational overview ENPrinter paper-feed systemThe main input tray and the priority input tray merge into one main input area. Media

Strany 289

EN Printer functions and operation 95Figure 18. Printer paper pathStraight-throughoutput door

Strany 290 - 288 Index EN

96 Chapter 4 - Operational overview ENJam detectionThe paper-out sensor (PS201) detects the presence of media in either the priority input tray or th

Strany 291 - *C9124-90948*

EN Printer functions and operation 97Solenoid, photosensors, and switchesThe following figure shows the locations of the solenoid, photosensors, and s

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