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AlphaServer 800User’s GuideOrder Number: EK–ASV80–UG. B01This manual is intended for the user of the DIGITAL AlphaServer800 server system. It describ

x2-6 Installing the Cable Management Bracket ...2-122-7 Installing the Interlock Mechanism...

5-22 AlphaServer 800 User’s Guide5.10.1 Updating Firmware Using the CD-ROM DriveOpenVMS or DIGITAL UNIX Systems1. Enter the show device command:&g

Reconfiguring the System 5-235.10.2 Updating Firmware Using the NetworkTo update the firmware using the network, refer to the Read Me instructions

Using the SRM Console 6-1Chapter 6Using the SRM ConsoleThe SRM console is the command-line interface that supports the DIGITAL UNIXand OpenVMS opera

6-2 AlphaServer 800 User’s Guide6.2 SRM Console TasksThis section describes typical tasks performed by the SRM console commands.They include:• Di

Using the SRM Console 6-36.2.1 Displaying the System ConfigurationSeveral commands are used to display the system configuration: show config,show d

6-4 AlphaServer 800 User’s GuideExample 6–2 Show Device Command>>> show devicedka100.1.0.5.0 DKA100 RZ28M-Sdka200

Using the SRM Console 6-5Figure 6-1 Device Naming Conventiondka0.0.0.0.0Hose Number:Channel Number:Bus Node Number:Device Unit Number:Used for mul

6-6 AlphaServer 800 User’s GuideExample 6–3 Show Memory Command>>> show memory 128 Meg of System Memory Bank 0 = 64 Mbytes(16 MB

Using the SRM Console 6-7Example 6–4 Show PAL Command>>> show palpal VMS PALcode V1.19-2, OSF PALcode V1.21-4>>>T

xi7–27 Operating System Selection Setup ...7-427–28 Switching to the SRM Console...

6-8 AlphaServer 800 User’s Guide6.2.2 Booting the Operating SystemThe boot command is used to boot the operating system. In Example 6–6, theopera

Using the SRM Console 6-9The boot command initializes the processor, loads a program image from thespecified boot device, and transfers control to t

6-10 AlphaServer 800 User’s Guide6.2.3 Testing the SystemThe test command runs firmware diagnostics for components of the system. Thiscommand is u

Using the SRM Console 6-11The test command runs firmware diagnostics for the entire core system. The testsare run concurrently in the background.

6-12 AlphaServer 800 User’s Guide6.2.4 Forcing a System Crash DumpThe crash command forces a crash dump to the selected device on DIGITALUNIX and

Using the SRM Console 6-136.2.5 Changing Environment VariablesThe set envar and show envar commands are used to set and view environmentvariables.

6-14 AlphaServer 800 User’s Guideset envarThe set command sets or modifies the value of an environment variable. It can alsobe used to create a new

Using the SRM Console 6-15Example 6–10 Edit Command>>> edit nvramediting ‘nvram’0 bytes read in*10 set mopv3_boot 1*exit17 bytes written

6-16 AlphaServer 800 User’s Guide6.2.6 Depositing and Examining DataThe deposit command stores data in a specified location. The examine commanddi

Using the SRM Console 6-17Example 6–12 Examine Command (Continued)>>> e -n 6 r4 # Examine register R4 and # the next six reg

xii11–2 Error Beep Codes ...11-511–3 Troubleshooting Power Probl

6-18 AlphaServer 800 User’s Guide-o Defines data size as octaword.-h Defines data size as hexword.-d Instruction decode (examine command only)-n va

Using the SRM Console 6-196.2.7 Reading a FileThe more command displays a file one screen at a time.Example 6–13 More Command>>> more el

6-20 AlphaServer 800 User’s Guide6.2.8 Initializing the SystemThe initialize command resets the system and executes the power-up tests.Example 6–1

Using the SRM Console 6-21The initialize command resets the system. Issuing this command is equivalent topressing the Reset button. The syntax is:in

6-22 AlphaServer 800 User’s Guide6.2.9 Finding HelpThe help (or man) command displays basic information about a command.Example 6–15 Help (or Man

Using the SRM Console 6-236.2.10 Switching from SRM to the AlphaBIOS ConsoleIt is necessary to switch to the AlphaBIOS console to run configuration

6-24 AlphaServer 800 User’s Guide6.3 SRM Console Security FeaturesConsole security features, which restrict access to certain console commands, ar

Using the SRM Console 6-256.3.3 The Login CommandUse the login command to turn off the security features and gain access to all theSRM console comm

6-26 AlphaServer 800 User’s Guide6.4 SRM CommandsTable 6–1 lists the most frequently used SRM console commands;Table 6–2 gives the command notation

Using the SRM Console 6-27Table 6–1 Summary of SRM Console Commands (Continued)Command Functionshow envar Displays the state of the specified envi

xiiiPrefaceIntended AudienceThis manual is intended for the operator of the AlphaServer 800 system.Document StructureThis manual uses a structured doc

6-28 AlphaServer 800 User’s GuideTable 6–2 Notation Formats for SRM Console CommandsAttribute ConditionsLength Up to 255 characters, not includin

Using the SRM Console 6-29Table 6–3 Special Characters for SRM ConsoleCharacter FunctionReturn or Enter Terminates a command line. No action is ta

6-30 AlphaServer 800 User’s GuideTable 6–3 Special Characters for SRM Console (Continued)Character FunctionCtrl/R Redisplays the current line. De

Using the SRM Console 6-316.5 Environment VariablesEnvironment variables pass configuration information between the console andthe operating system.

6-32 AlphaServer 800 User’s Guide Table 6–4 Environment Variable Summary (Continued)EnvironmentVariable Functionconsole Specifies the device on w

Using the SRM Console 6-33auto_actionSpecifies the action the console takes any time the system powers up, fails, or resets.When the setting involve

6-34 AlphaServer 800 User’s Guideboot_osflagsPasses information to the boot command. That information is dependent on theoperating system to be boo

Using the SRM Console 6-35Table 6–5 Settings for boot_osflags Bootflags (OpenVMS)Flags_Value Bit Number Meaning1 0 Bootstrap conversationally (ena

6-36 AlphaServer 800 User’s Guidecom1_baud and com2_baudThe default baud rate for the AlphaServer 800 system is 9600.The com1_baud environment vari

Using the SRM Console 6-37com1_modem and com2_modemUsed by the operating system to determine if a modem is present.The syntax is:set comx_modem mode

xiv• Chapter 9, Using the Hard Disks, describes the operation of the hard disks.• Chapter 10, Installing Components, discusses how to remove and ins

6-38 AlphaServer 800 User’s Guideew*0_modeSets an Ethernet controller to run an AUI, ThinWire, or twisted-pair Ethernetnetwork. For the fast settin

Using the SRM Console 6-39kbd_hardware_typeSets the keyboard hardware type as either PCXAL or LK411 and enables the systemto interpret the terminal

6-40 AlphaServer 800 User’s Guideos_typeThe os_type environment variable specifies the default operating system. Thisvariable is set at the factory

Using the SRM Console 6-41pk*0_fastEnables fast SCSI to perform in either standard or fast mode. If the system has atleast one fast SCSI device, set

6-42 AlphaServer 800 User’s Guidepk*0_soft_termEnables or disables SCSI terminators for optional SCSI controllers. Thisenvironment variable applies

Using the SRM Console 6-43tt_allow_loginEnables or disables login to the SRM console firmware on alternate console ports. Ifthe environment variable

Using the AlphaBIOS Console 7-1Chapter 7Using the AlphaBIOS ConsoleAlphaBIOS is the graphical interface that supports the Microsoft Windows NToperat

7-2 AlphaServer 800 User’s Guide7.1 Starting AlphaBIOSStart AlphaBIOS Setup by pressing F2 from the Boot screen displayed at power-up or reset.Figu

Using the AlphaBIOS Console 7-3The Boot screen shown in Figure 7–1 displays at power-up and reset. Press F2 at thisscreen to enter the setup program

Overview 1-1Chapter 1OverviewThe AlphaServer 800 system is a high-performance, uniprocessor system intendedfor use as a local area network (LAN) ser

7-4 AlphaServer 800 User’s Guide7.2 Keyboard Conventions and HelpAlphaBIOS uses universally accepted keys and key combinations for navigatingthe i

Using the AlphaBIOS Console 7-5Figure 7–4 Second-Level Help ScreenHelp: Action KeysTAB Move highlight forward between fields of a dialog.SH

7-6 AlphaServer 800 User’s Guide7.3 Displaying the System ConfigurationThe Display System Configuration screen provides information about thesyste

Using the AlphaBIOS Console 7-7Use this procedure to display the system configuration.1. Start AlphaBIOS, select Display System Configuration, and

7-8 AlphaServer 800 User’s Guide7.3.1 System Board ConfigurationFigure 7–6 System Board ConfigurationDisplay System Configuration F1=He

Using the AlphaBIOS Console 7-9System type — The model number of the system.Processor — The model and revision of the processor chip. Revision level

7-10 AlphaServer 800 User’s Guide7.3.2 Hard Disk ConfigurationFigure 7–7 Hard Disk ConfigurationDisplay System ConfigurationHard Disk Configurat

Using the AlphaBIOS Console 7-11Physical disk ID — Based on the SCSI ID. The disk with the lowest SCSI ID isdisk 0, the disk with the next lowest SC

7-12 AlphaServer 800 User’s Guide7.3.3 PCI ConfigurationFigure 7–8 PCI ConfigurationDisplay System ConfigurationSystemboard ConfigurationHard Dis

Using the AlphaBIOS Console 7-13Device name — The name and model of the device as recorded in th e device’sfirmware.Device type — Lists the function

1-2 AlphaServer 800 User’s Guide 1.1 System ArchitectureThe AlphaServer 800 system is a low-end server that offers PCI and EISA busoptions on a sing

7-14 AlphaServer 800 User’s GuideFigure 7–9 Advanced PCI InformationAdvanced PCI InformationBus Number=0, Device Number=7, Function Number=0Confi

Using the AlphaBIOS Console 7-157.3.4 EISA ConfigurationFigure 7–10 EISA ConfigurationDisplay System configurationEisa ConfigurationSystemboard Co

7-16 AlphaServer 800 User’s Guide7.3.5 SCSI ConfigurationFigure 7–11 SCSI ConfigurationDisplay System ConfigurationSystemboard ConfigurationHard

Using the AlphaBIOS Console 7-17SCSI controller information — Describes the physical characteristics of theselected SCSI controller. This line inclu

7-18 AlphaServer 800 User’s Guide7.3.6 Memory ConfigurationFigure 7–12 Memory ConfigurationDisplay System Configuration F1=HelpM

Using the AlphaBIOS Console 7-197.3.7 Integrated PeripheralsFigure 7–13 Integrated PeripheralsDisplay System ConfigurationIntegrated PeripheralsSy

7-20 AlphaServer 800 User’s Guide7.4 Updating FirmwareInsert the CD-ROM or diskette with the updated firmware and select UpgradeAlphaBIOS from the

Using the AlphaBIOS Console 7-21As new versions of Windows NT are released, it might be necessary to upgradeAlphaBIOS to the latest version. Additio

7-22 AlphaServer 800 User’s Guide7.5 Setting Up the Hard DiskYou can perform either an express or a custom hard disk setup. An expresssetup, descr

Using the AlphaBIOS Console 7-23CAUTION: Hard disk changes are made as soon as they are entered. So, be carefulas you change your hard disk environ

Overview 1-3The AlphaServer 800 system is housed in an enclosure containing the motherboard,CPU daughter card, other logic modules, and power supply

7-24 AlphaServer 800 User’s GuidePartition format — The file system (if any) used on a partition. This fielddisplays FAT, NTFS, or unknown (if the

Using the AlphaBIOS Console 7-25An express hard disk setup creates the recommended partition arrangement on thefirst hard disk (disk 0). It does not

7-26 AlphaServer 800 User’s Guide7.5.1 Manually Creating and Deleting PartitionsUse the Create Partition and Delete Partition options if you need

Using the AlphaBIOS Console 7-27To delete a partition1. Start AlphaBIOS and select Hard Disk Setup. Press Enter.2. Select the partition to be dele

7-28 AlphaServer 800 User’s Guide7.5.2 Formatting a FAT PartitionAlphaBIOS can format partitions with the FAT file system. Use Windows NT toformat

Using the AlphaBIOS Console 7-29To format a FAT partition1. Start AlphaBIOS and select Hard Disk Setup. Press Enter.2. Select the partition to be

7-30 AlphaServer 800 User’s Guide7.6 Performing Setup TasksCMOS Setup is used to configure several system parameters. CMOS Setup hastwo modes: Sta

Using the AlphaBIOS Console 7-31Date and time — When setting the time, use the 24-hour format. (For example,10:00 p.m. is 22:00:00.)Floppy drive — T

7-32 AlphaServer 800 User’s GuideFigure 7–21 Advanced CMOS Setup ScreenPCI Parity Checking: DisabledPower-up Memory Test: EnabledAlphaBIOS Pass

Using the AlphaBIOS Console 7-33PCI parity checking — Enables and disables settings for PCI parity checking,which ensures data integrity across the

1-4 AlphaServer 800 User’s Guide1.2 System FeaturesThe system offers a number of features that ensure high performance,expandability, enhanced relia

7-34 AlphaServer 800 User’s Guide7.7 Installing Windows NTInstall Windows NT from CD-ROM. Up to four versions of the operating systemcan be reside

Using the AlphaBIOS Console 7-35If Windows NT was installed at the factory, Windows NT setup will startautomatically the first time the system power

7-36 AlphaServer 800 User’s Guide7.8 Running a Configuration UtilityConfiguration utilities are run directly from the AlphaBIOS Utilities menu.Fig

Using the AlphaBIOS Console 7-37To run a configuration utility:1. From AlphaBIOS Setup, select Utilities. From the submenu that is displayed,select

7-38 AlphaServer 800 User’s Guide7.9 Selecting the Version of Windows NTUp to four images of Windows NT can be resident on the system at one time.

Using the AlphaBIOS Console 7-39NOTE: The term “operating system selection,” as it is used in this context, refers toa version of Windows NT. It d

7-40 AlphaServer 800 User’s Guide7.9.1 Designating a Primary Operating SystemMultiple versions of Windows NT can be installed at the same time. E

Using the AlphaBIOS Console 7-41Multiple versions of Windows NT can be installed at the same time. This can be veryuseful in a variety of circumstan

7-42 AlphaServer 800 User’s Guide7.9.2 Primary Operating System and the Auto Start OptionThe process of setting up your operating system selection

Using the AlphaBIOS Console 7-43Primary operating system — The OS that appears first on the AlphaBIOS Bootscreen. It is also the version of the OS t

Overview 1-5• Three 32-bit PCI slots, one shared64-bit PCI/EISA slot, and twodedicated EISA slots• Capacity for eight internal storagedevices• Ex

7-44 AlphaServer 800 User’s GuideOS path — Describes the disk, partition, and path to the operating system rootdirectory for an operating system se

Using the AlphaBIOS Console 7-45Edit OS selection (F6 key) — Edit all values of an OS selection by selecting theOS selection to edit and pressing F6

7-46 AlphaServer 800 User’s Guide7.10 Switching from AlphaBIOS to the SRM ConsoleIt is necessary to switch to the SRM console to boot DIGITAL UNIX

Using the AlphaBIOS Console 7-47DIGITAL UNIX and OpenVMS are booted and firmware-based diagnostics are runfrom the SRM console. Follow this procedur

7-48 AlphaServer 800 User’s Guide7.11 Setting Up Password ProtectionPassword protection provides two levels of security for your system: setuppro

Using the AlphaBIOS Console 7-49Password protection provides two levels of security for your system: setupprotection and startup protection. When

7-50 AlphaServer 800 User’s Guide7.12 Running AlphaBIOS from a Serial TerminalYou can set up a serial terminal to run the AlphaBIOS console and th

Using the AlphaBIOS Console 7-51To use a serial terminal with AlphaBIOS or ECU:1. Invoke the terminal setup utility as described in the documentati

Server Management Console 8-1Chapter 8Server Management ConsoleThis chapter describes the function and operation of the integrated servermanagement

Second Printing, November 1997. Revised.Digital Equipment Corporation makes no representations that the use of its products in themanner described in

1-6 AlphaServer 800 User’s Guide1.3 System PartsFigure 1-2 identifies the main parts of the system in a pedestal version. Theenclosure has a top cov

8-2 AlphaServer 800 User’s Guide8.1 Operating the System RemotelyThe remote management console (RMC) enables the user to monitor and control thesy

Server Management Console 8-38.2 RMC FunctionsThis remote management console (RMC) is accessible to the operator througheither of two serial lines:

8-4 AlphaServer 800 User’s GuideThe remote operator can disconnect (using the quit command) from the RMC andconnect to the system’s COM1 port. Th

Server Management Console 8-58.3 First Time SetupUse the procedure described below to be able to dial in remotely through theRMC modem port.Before

8-6 AlphaServer 800 User’s GuideTable 8-1 Dial and Alert String ElementsString Elements DescriptionDial StringATXDT (Enter characters either in a

Server Management Console 8-7the dial string upon detection of an alert condition and to send the modeminitialization string to the modem.7. Using

8-8 AlphaServer 800 User’s Guidenew pass> *********RMC> set useruser> System 1RMC> enable remoteRMC> enable alertRMC> send alertR

Server Management Console 8-98.4 Resetting the RMC to Factory DefaultsUse the procedure below to restore factory default settings.If you have forgo

8-10 AlphaServer 800 User’s Guide8.5 Remote Management Console CommandsThe remote management console commands are listed and explained below.The r

Server Management Console 8-11Example:RMC> clear portRMC>disable alert (disable a)The disable alert command disables alert conditions from pa

Overview 1-7The main components of an AlphaServer 800 system are:Removable side cover of system enclosureFloppy diskette driveRemovable media drives

8-12 AlphaServer 800 User’s GuideExample:RMC> enable alertRMC>enable reboot (enable reb)The enable reboot command enables automatic reboot o

Server Management Console 8-13Example:RMC>halt inReturning to COM port.halt out (halt o)The halt out command is the equivalent of setting the

8-14 AlphaServer 800 User’s Guidepower {off, on}quitresetsend alertset {alert, baud, dial, escape, init, password, user, wdt}statuspower off (powe

Server Management Console 8-15Quit (quit)The quit command is used to exit console monitor mode and return to pass-throughmode.Example:RMC>quitRe

8-16 AlphaServer 800 User’s Guideset alert (set a)The set alert command sets the alert string that is transmitted through the modemwhen an alert co

Server Management Console 8-17The following example uses the SRM console.NOTE: If a modem is being used, the enable remote command must beissued fo

8-18 AlphaServer 800 User’s Guideset escape (set e)The set escape command allows the user to change the escape sequence. The escapesequence can

Server Management Console 8-19Example:RMC> set passnew pass> **************RMC>set user (set u)The set user command allows the user to set

8-20 AlphaServer 800 User’s Guidestatus (sta)The status command displays the current state of the server’s sensors, as well as thecurrent escape se

Server Management Console 8-218.6 RMC Troubleshooting TipsTable 8-2 lists a number of possible causes and suggested solutions for symptomsyou might

1-8 AlphaServer 800 User’s Guide1.4 Control PanelThe control panel provides system controls and status indicators on the front ofthe AlphaServer 800

8-22 AlphaServer 800 User’s GuideTable 8-2 RMC Troubleshooting (Continued)Symptom Possible Cause Suggested SolutionAfter the system ispowered up,

Using the Hard Disks 9-1Chapter 9Using the Hard DisksThe AlphaServer 800 system supports four SCSI hard disk storage devices located inthe cage righ

9-2 AlphaServer 800 User’s GuideFigure 9-1 SCSI Drive IDsIP00079A0 123404123If you plan to connect the internal hard disk drives to a RAID contro

Using the Hard Disks 9-3Figure 9-2 RAID Cable for Hard Disk DrivesIP00015ANOTE: If you replace the internal SCSI controller with a RAID control

9-4 AlphaServer 800 User’s Guide9.3 External SCSI ExpansionExternal SCSI devices, such as tabletop or rackmounted storage devices, can beconnected

Installing Components 10-1Chapter 10Installing ComponentsThis chapter explains how to prepare for and perform installation and removal ofyour system

10-2 AlphaServer 800 User’s Guide10.1 Preparing to Install or Remove ComponentsTo prepare your system for installation and removal of components,

Installing Components 10-3You need the following equipment to perform the installation and removalprocedures.• Phillips screwdriver• Antistatic wr

10-4 AlphaServer 800 User’s GuideTo remove the side panel on a pedestal1. Remove the screw attaching the side panel to the chassis. See Figure 1

Installing Components 10-5To remove the top cover on a rackmount1. Remove the screws attaching the top cover to the chassis. See Figure 10-3.2.

Overview 1-9The control panel consists of three pushbutton controls and two LED indicators:• Power On/Off button• Halt button• Reset button• Gr

10-6 AlphaServer 800 User’s Guide10.2 Removing and Installing Memory DIMMsThere are eight slots for memory DIMMs. The lower four slots are used f

Installing Components 10-7To remove a memory DIMM1. Remove the side panel (or top cover for a rackmount) as described in Section10.1, Preparing to

10-8 AlphaServer 800 User’s GuideTo install a memory DIMM1. With the latching clips open, align the pins of the memory DIMM with theconnector on t

Installing Components 10-910.3 Removing and Installing Option CardsThe AlphaServer 800 system supports three 32-bit PCI option slots, one shared64

10-10 AlphaServer 800 User’s Guide10.3.1 Installing and Removing an Option CardFigure 10-7 shows outlines of option cards. To install or remove a

Installing Components 10-11Figure 10-8 Installing or Removing an Option CardIP00049

10-12 AlphaServer 800 User’s GuideTo install an option cardNOTE: If you want to install a high-performance graphics option card, you mustdisable

Installing Components 10-1310.3.2 Testing an Option Card InstallationTo test an option card installation, first reassemble the system, then follow

10-14 AlphaServer 800 User’s GuideExample 10-1 The show config Command Display>>> show configFirmwareSRM Console: V4.8ARC Console:

Installing Components 10-1510.4 Installing Storage DevicesThe system unit is designed to accommodate up to four 3.5-inch full-heightdevices, up to

1-10 AlphaServer 800 User’s GuideTable 1-1 System Status Indicated by the Control Panel LEDsGreen LED Yellow LED StatusOff Off System is powered o

10-16 AlphaServer 800 User’s Guide10.4.1 Installing and Removing a Hard DriveTo install or remove a hard drive, refer to Figure 10-10 and follow t

Installing Components 10-17To install a hard drive1. Release and remove the hard drive cage cover. 2. Remove a carrier plate.3. Attach the carrie

10-18 AlphaServer 800 User’s Guide10.4.2 Installing a 5.25-Inch DeviceTo install a 5.25-inch device, refer to Figure 10-11 and Figure 10-12, and

Installing Components 10-19Figure 10-11 Installing a 5.25-Inch DeviceIP00051

10-20 AlphaServer 800 User’s GuideFigure 10-12 Continuing Installation of a 5.25-Inch DeviceIP00041B

Installing Components 10-2110.4.3 Installing SCSI Controller OptionsWhen installing additional SCSI controller or RAID controller options, certainc

10-22 AlphaServer 800 User’s GuideFigure 10-13 RAID/SCSI Cable for Internal Disk Drive BackplaneIP00015A

Installing Components 10-23Figure 10-14 Wide SCSI Cable for Breakouts at Rear of EnclosureIP00015B

10-24 AlphaServer 800 User’s GuideFigure 10-15 Wide SCSI Dual Connector Cable for StandardBulkhead ConnectorIP00049A

Installing Components 10-25External SCSI ExpansionExternal SCSI devices, such as tabletop or rackmounted storage devices, can beconnected to the sys

Overview 1-111.5 Rear Panel ConnectionsRear panel ports and slots are shown in Figure 1-4.Figure 1-4 Rear Panel ConnectionsIP00030A-9712316798410

10-26 AlphaServer 800 User’s Guide10.5 Removing/Replacing Other OptionsYou may require assistance for the removal and replacement of the following

Troubleshooting 11-1Chapter 11TroubleshootingThis chapter describes procedures for resolving problems with the system. The firstsection provides an

11-2 AlphaServer 800 User’s Guide11.1 Troubleshooting OverviewThis section refers you to relevant sections in this chapter for information onhow to

Troubleshooting 11-3Table 11–1 Determining Where to LookTask or Problem Relevant SectionTo confirm that EISA cards or memorymodules are properly c

11-4 AlphaServer 800 User’s Guide11.2 System DiagnosticsBeep codes, console event logs, and console command displays help you diagnoseand troublesh

Troubleshooting 11-5Table 11–2 Error Beep CodesBeep Code Meaning Action1 No error. Jump to console.1-3 VGA monitor not plugged in.Graphics option

11-6 AlphaServer 800 User’s Guide11.2.2 Reading the Console Event LogThe system maintains a console event log consisting of status messages receiv

Troubleshooting 11-7Example 11–1 shows a sample of the test command display.Example 11–1 Test Command>>> testRequires diskette and loopba

11-8 AlphaServer 800 User’s Guide11.3 Power Problems Table 11–3 describes how to troubleshoot the system when there is no power atthe system enclos

Troubleshooting 11-911.4 Console Problems Table 11–4 describes how to troubleshoot the system when, at startup, theconsole terminal does not displa

1-12 AlphaServer 800 User’s GuideThe following list describes the rear panel connections:Three 32-bit PCI slots — For option cards for high-performa

11-10 AlphaServer 800 User’s Guide11.5 Boot ProblemsTable 11–5 describes how to troubleshoot problems that occur while the systemis booting operati

Troubleshooting 11-11Table 11–5 Troubleshooting Boot Problems (Continued)Symptom ActionSystem does not boot. Check that the Halt button is set to

11-12 AlphaServer 800 User’s Guide11.6 Problems Detected by the Operating SystemTable 11–6 describes possible operating system problems and their

Troubleshooting 11-1311.7 Storage ProblemsMass storage device problems at startup are usually indicated by read failmessages or by the omission of s

11-14 AlphaServer 800 User’s GuideTable 11–7 Troubleshooting Mass Storage Problems (Continued)Symptom Problem Corrective ActionDrives disappearint

Troubleshooting 11-1511.8 Option Card ProblemsOption card problems can include problems related to network options,EISA/ISA bus options, and PCI op

11-16 AlphaServer 800 User’s GuideTable 11–8 Troubleshooting EISA/ISA Bus ProblemsStep Action1 Confirm that the option is supported. Check firmw

Troubleshooting 11-17PCI Bus ProblemsPCI bus problems at startup are usually indicated by the inability of the system todetect the PCI device. Use

11-18 AlphaServer 800 User’s Guide11.9 Monitor and Terminal ProblemsIf the system starts up but has no startup display when you turn on the system

Troubleshooting 11-19Table 11–10 Troubleshooting Monitor and Terminal Problems(Continued)Possible Cause ActionThe power cord is not connected.The

Overview 1-131.6 Storage Device LEDsStorage device LEDs indicate the status of the device. Figure 1-5 shows the harddisk drive LEDs.Figure 1-5 H

11-20 AlphaServer 800 User’s Guide11.10 Keyboard and Mouse ProblemsTable 11–11 lists problems that may occur with the keyboard or mouse.Table 11–1

Troubleshooting 11-21Table 11–11 Troubleshooting Keyboard and Mouse Problems(Continued)Symptom Possible Cause ActionThe mouse pointer isdisplayed

11-22 AlphaServer 800 User’s Guide11.11 Printer ProblemsVerify that the printer is correctly cabled to the system and refer to the printer’sdocumen

Troubleshooting 11-2311.13 Using the Fail-Safe LoaderThe fail-safe loader (FSL) allows you to boot an Update Utility diskette in anattempt to repai

11-24 AlphaServer 800 User’s GuideFigure 11–1 J1 Jumper on the CPU Card (Normal Position)J4J5J3J1J2IP00070B-9601234567J1

Troubleshooting 11-2511.14 Hard Disk Troubleshooting SuggestionsTable 11–12 gives AlphaBIOS error messages that indicate hard disk problemsand sugg

11-26 AlphaServer 800 User’s GuideTable 11–12 Troubleshooting the Hard Disk (Continued)Error Message Possible Cause Corrective ActionNo power to

Index-1IndexAAccessoriesidentifying, 3-4optional, 3-4Acoustical data, 1-21Advanced CMOS setup screen,AlphaBIOS, 7-32alphabios command, 6-23AlphaBIOS c

Index-2CFG file, 5-13. See also EISAConfiguration Utility (ECU)Checking required environmentvariable settings, 4-13, 5-16Clearances, 1-19CMOS setup sc

Index-3EISA bus problems, troubleshooting,11-15EISA configuration screen,AlphaBIOS, 7-15EISA Configuration Utility (ECU), 5-13when to use, 4-13EISA op

1-14 AlphaServer 800 User’s GuideFigure 1-6 shows the Activity LED of the floppy drive. When lit, it indicates thatthe drive is active.Figure 1-6

Index-4rackmount, 2-14Installing the system, 3-1Installing the system, rackmount, 2-10Installing Windows NT, 7-34Integrated peripherals screen,AlphaBI

Index-5Operating system selection, defined,7-39Operating system selections screen,AlphaBIOS, 7-38Operating the system, 4-1Option card problems,trouble

Index-6troubleshooting tips, 8-21Running ECU, 5-15Running maintenance programs,AlphaBIOS, 7-36Running utility programs, 7-36SScreen display, 4-4SCSI b

Index-7show memory, 6-6show pal, 6-7show version, 6-7test, 6-10, 6-11SRM console configurationcommands, 5-4SRM console environment variablesos_type, 7

Index-8PCI bus problems, 11-17power problems, 11-8printer problems, 11-22problems detected by the operatingsystem, 11-12reading the console event log,

Overview 1-151.7 ConsoleThe system offers two separate interfaces to the console program: SRM forDIGITAL UNIX and OpenVMS; and AlphaBIOS for Window

This device complies with Part 15 of the FCC rules. Operation is subject to the following twoconditions: (1) this device may not cause harmful interf

1-16 AlphaServer 800 User’s Guide1.8 System OptionsThe AlphaServer 800 system supports storage options, PCI/EISA/ISA options,and memory options.Inte

Overview 1-17External OptionsOther options that can be added to the system externally include the following:• Monitor or terminal• Expansion boxes

1-18 AlphaServer 800 User’s Guide1.9 System SpecificationsTable 1-2 gives the AlphaServer 800 system specifications.Table 1-2 System Specification

Overview 1-19Table 1-2 System Specifications (Continued)ClearancesPedestal Front Rear Left side Right sideRackmountOperating75

1-20 AlphaServer 800 User’s GuideTable 1-2 System Specifications (Continued)Electrical CharacteristicsNominal AC VoltageVoltage Range (Vac tempora

Overview 1-211.10 Acoustical DataTable 1-3 gives the noise declaration for an AlphaServer 800 system with diskless,1-Gbyte or 2-Gbyte RZ28M configur

Installing a System into a Cabinet 2-1Chapter 2Installing a System into a CabinetThis chapter gives installation procedures for a rackmount system.

2-2 AlphaServer 800 User’s Guide2.1 Shipment BoxThe rackmount system is shipped in a single box. Figure 2-1 shows the hardwareshipped with the syst

Installing a System into a Cabinet 2-3The rackmount system is shipped in a single box that contains the following items:• The AlphaServer 800 syste

2-4 AlphaServer 800 User’s Guide2.2 Preparing the SystemPrepare the system as described in the following procedure. Use Figure 2-2 as aguide. Fi

Installing a System into a Cabinet 2-5Prepare the system as follows:CAUTION: The chassis slides are lightly greased. Handle them carefully to avoi

2-6 AlphaServer 800 User’s Guide2.3 Marking the Installation Area in the CabinetDetermine the installation area as shown in Figure 2-3.Figure 2-3

Installing a System into a Cabinet 2-7The installation of the rackmount system requires 8.75 inches (5U) of vertical heightin the cabinet.1. Mark t

2-8 AlphaServer 800 User’s Guide2.4 Preparing the CabinetPrepare the cabinet as described in the following procedure. Use Figure 2-4 as aguide. F

Installing a System into a Cabinet 2-9Prepare the cabinet as follows:1. Attach slide brackets to the cabinet rails. Attach slide bracket to each

2-10 AlphaServer 800 User’s Guide2.5 Installing the SystemInstall the system as described in the following procedure. Use Figure 2-5 as aguide.Fi

Installing a System into a Cabinet 2-11Observe the following precautions before you begin to install the system into thecabinet:CAUTION:1. Make sur

2-12 AlphaServer 800 User’s Guide2.6 Installing the Cable Management BracketInstall the cable management bracket to the rear rails of the cabinet

Installing a System into a Cabinet 2-13The cable management bracket has 1.75-inch (1U) spacing (bottom hole to top hole)and 25 mm spacing (bottom ho

vContentsPreface... xiiiChapter 1 Overview1.1

2-14 AlphaServer 800 User’s Guide2.7 Installing the Interlock MechanismThe interlock system helps prevent cabinet instability by allowing only one

Installing a System into a Cabinet 2-15Install the system into the interlock mechanism of the cabinet as follows:1. Install the actuator trip brack

2-16 AlphaServer 800 User’s Guide2.8 Connecting the CablesWhen making the cable connections, make sure to leave approximately a 76-cm(30-inch) lon

Installing a System into a Cabinet 2-17Make the cabinet rear connections as follows:1. Attach a rear cable first to the cabinet management bracket

Installing the System 3-1Chapter 3Installing the SystemThis chapter explains how to set up and install your system. The following topicsare discuss

3-2 AlphaServer 800 User’s GuideFigure 3-1 System Dimensions and Service AreaIP00021A66 cm(26 in)22 cm(9 in)45 cm(17 in)216 cm(85 in)102 cm(40 in)

Installing the System 3-33.2.2 Power RequirementsYour system is factory-set to the voltage indicated on the yellow label over thereceptacle. After

3-4 AlphaServer 800 User’s Guide3.3 Identifying AccessoriesStandard AccessoriesFigure 3-3 shows the accessories that are included with the system.

Installing the System 3-5Table 3–2 System AccessoriesAccessory Description Pedestal system unit keys (2) Locks and unlocks the pedestal lower door

viChapter 3 Installing the System3.1 System Setup Overview...3-13.2 Selecti

3-6 AlphaServer 800 User’s Guide3.5 Connecting to Network HardwareYour system supports various network options. Generally, the system is configur

Installing the System 3-73.6 Locking Your SystemPedestal systems are protected by a key lock located on the lower front door thatprevents unauthori

Operating the System 4-1Chapter 4Operating the SystemThis chapter explains how to start and stop your system. It assumes that you haveset up the ha

4-2 AlphaServer 800 User’s Guide4.1 Powering Up the SystemPress the On/Off button on the control panel. The button stays depressed in the"On&

Operating the System 4-3Example 4–1 DIGITAL UNIX and OpenVMS Power-Up Displayff.fe.fd.fc.fb.fa.f9.f8.f7.f6.f5.ef.df.ee.f4.probing hose 0, PCIprobin

4-4 AlphaServer 800 User’s GuideFirst Time Power OnMake sure to do the following before you power on the system for the first time:1. Connect any

Operating the System 4-5Startup Test FailIf the system fails the startup tests, do the following:1. Turn the system unit off, wait approximately 15

4-6 AlphaServer 800 User’s Guide4.2 Booting DIGITAL UNIXDIGITAL UNIX® can be booted from a local disk, a disk connected through acluster, or a rem

Operating the System 4-7The show device command displays device information. For some devicetypes, the full device name is required. (These are devi

vii6.2.5 Changing Environment Variables ...6-136.2.6 Depositing and Examining Data ...

4-8 AlphaServer 800 User’s Guide4.3 Booting OpenVMSOpenVMS can be booted from a local disk, a disk connected through a cluster,or a remote disk t

Operating the System 4-9Example 4–3 Booting OpenVMS (Continued)>>> boot ...CPU 0 booting

4-10 AlphaServer 800 User’s Guide4.4 Booting Windows NTMicrosoft Windows NT is started from the AlphaBIOS Boot screen.Figure 4-2 AlphaBIOS Boot

Operating the System 4-11The setting of the SRM os_type environment variable determines if AlphaBIOS isloaded and started on reset and power-up. If

4-12 AlphaServer 800 User’s Guide4.5 Booting the Operating System for the First TimeDepending on your particular situation, you may need to perfor

Operating the System 4-13Running the EISA Configuration UtilityIf you have added, removed, or moved an EISA or ISA card, you must run the EISAConfi

4-14 AlphaServer 800 User’s GuideVerifying the System ConfigurationUse the following SRM console commands to verify system configuration forDIGITA

Operating the System 4-154.6 Powering Off the SystemYou may not need to turn the system off to resolve system hangs or similarproblems. You can oft

Reconfiguring the System 5-1Chapter 5Reconfiguring the SystemThis chapter covers the following topics:• AlphaBIOS Console Configuration Options• S

viii8.4 Resetting the RMC to Factory Defaults ...8-98.5 Remote Management Console Commands...

5-2 AlphaServer 800 User’s Guide5.1 AlphaBIOS Console Configuration OptionsMenu options are used to obtain information about the system.On systems

Reconfiguring the System 5-3Going through each item of the System Configuration Display menu, you canexamine how each part of your system is configu

5-4 AlphaServer 800 User’s Guide5.2 SRM Console Configuration CommandsSRM console commands are used to obtain information about the system.The fol

Reconfiguring the System 5-5Example 5–2 Show Config Command (Continued)EISA 11 DECchip 21041-AA ewa0.0.0.11.0 00-00-F8-02-5C-D2 12 DE

5-6 AlphaServer 800 User’s GuideExample 5–3 Show Device Command>>> show devicedka100.1.0.5.0 DKA100 RZ28M-Sdka200.2.0.5.0 D

Reconfiguring the System 5-7Example 5–5 Set and Show Commands>>> set bootdef_dev ewa0>>> show bootdef_devewa0>>> show a

5-8 AlphaServer 800 User’s Guide5.3 Memory ConfigurationThe AlphaServer 800 system supports 3.3 volt, dual-in-line memory modules(DIMM) on the moth

Reconfiguring the System 5-95.4 Network ConfigurationConnnect your system to networks as explained in this section.Figure 5-2 Network ConnectionsIP

5-10 AlphaServer 800 User’s GuideYour system supports various Ethernet network options. Generally, the system isconfigured with 10/100 Fast ThinWi

Reconfiguring the System 5-115.5 EISA and ISA OptionsFollow the discussions and procedures given in this section to configure EISAand ISA option ca

ixExamples4–1 DIGITAL UNIX and OpenVMS Power-Up Display ...4-34–2 Booting DIGITAL UNIX from a Local Device ...

5-12 AlphaServer 800 User’s GuideCAUTION: To access the option slots, remove the side panel. An attempt to removethe top cover while the system i

Reconfiguring the System 5-135.6 EISA Configuration Utility (ECU)The EISA Configuration Utility updates the configuration of the EISA and ISAcards

5-14 AlphaServer 800 User’s Guide5.7 Configuring EISA and ISA OptionsConfigure the EISA options and then the ISA options following the instruction

Reconfiguring the System 5-155.7.1 Running ECUConfiguration utilities are run directly from the AlphaBIOS Utility menu. Youcan also run configurati

5-16 AlphaServer 800 User’s Guide5.7.2 Checking Required Environment Variable SettingsCheck the environment variables if you are running DIGITAL U

Reconfiguring the System 5-175.7.3 Verifying the System ConfigurationVerify system configuration for DIGITAL UNIX and OpenVMS Alpha systemsusing SR

5-18 AlphaServer 800 User’s Guide5.8 PCI Option CardsNo configuration is required for the PCI option. Install the PCI option followingthe instru

Reconfiguring the System 5-195.9 Determining SCSI Storage Device IDsConfiguring the storage devices on your system requires assigning the correctSC

5-20 AlphaServer 800 User’s GuideTable 5–3 Determining Available SCSI IDs (SRM Console)Step Action Result1 Enter the show devicecommand to display

Reconfiguring the System 5-215.10 Updating FirmwareYou can use any one of three sources to update the firmware of your system:CD-ROM, network, diske