HP Pavilion 17 Notebook PCHP Pavilion 15 Notebook PCMaintenance and Service Guide
Recovering the original system using HP Recovery Manager ... 143What you need to know ...
Before removing the display panel, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2).NOTE: The power connector cover has two screws, howev
6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up thedisplay panel hinge (3) to release it.7. Loosen the
8. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures thedisplay panel to the back cover and lift the display p
10. If it is necessary to remove the display panel cable or access the webcamera and microphone,follow these steps. With the display bezel upside down
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1)from the adhesive holding it in place on the disp
d. Remove the wireless antenna from the retaining channels (2), and lift the antenna (3)Reverse this procedure to install the display panel.WLAN modul
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the ope
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: If the WLAN antennas are not connected to the terminals on th
TouchPad button boardDescription Spare part numberFor HP Pavilion 15 Notebook PC Intel computer models In Ano silver 762506-001In ash silver 762525-0
1 Product descriptionNOTE: This document contains Microsoft Windows 8.1 and Windows 7 content. Parts that areavailable for Windows 7 are indicated wit
3. Remove the TouchPad board by carefully pushing the TouchPad down (2) and routing the cablethrough the opening (3) (the cable was disconnected earli
3. Lift the battery board (2) to remove it.Reverse this procedure to install the battery board.Optical drive connectorNOTE: The optical drive connecto
Reverse this procedure to install the optical drive connector board.Subwoofer (select models only)Description Spare part numberSubwoofer for Beats Aud
Reverse this procedure to install the subwoofer.Component replacement procedures 103
USB boardDescription Spare part numberUSB board for use with HP Pavlion 17 Notebook PC computer models 767120-001USB board for use with HP Pavlion 15
Hard driveDescription Spare part number1 TB, 5400 rpm, 9.5 mm 778192-005750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778190-005500
If it is necessary to disassemble the hard drive:▲Remove the hard drive cable (1), and then remove the hard drive bracket (2).Reverse these procedures
Description Spare part numberIntel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core,15 W) for use with Windows Stan
Description Spare part numberIntel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use withWindows Standard HP Pavilion
Description Spare part numberIntel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W foruse with Windows Standard HP Pavil
Category Description AMD Intel●AMD A76M FCH / AMD A70M FCH AMD A7xM (AMD A76 FCH toAMD A70M FCH●AMD Integrated SOC FCH, for use with computer models E
Description Spare part numberIntel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15 W foruse with Windows Standard HP Pavi
Description Spare part numberIntel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) foruse with Windows Professional HP
Description Spare part numberAMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use withWindows Standard HP Pavilion 15 Not
4. Remove the battery (see Battery on page 76),5. Remove the optical drive.6. Remove the top cover from the base enclosure (see Base enclosure on page
3. Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2).NOTE: The power connector cover has two screws, however, th
5. Lift the system board (2), and then remove the system board (3) by sliding it up and to the rightat an angle.Reverse this procedure to install the
Remove the speakers:1. Turn the computer, with the front edge toward you.2. Remove two screws (1).3. Disengage the cables, and then remove the front s
7. Remove the WLAN module (see WLAN module on page 96).8. Remove the subwoofer (see Subwoofer (select models only) on page 102).9. Remove the system b
5. Remove the optical drive.6. Remove the top cover from the base enclosure (see Base enclosure on page 80).7. Remove the WLAN module (see WLAN module
5. Remove the optical drive.6. Remove the top cover from the base enclosure (see Base enclosure on page 80).7. Remove the WLAN module (see WLAN module
Category Description AMD Intel●17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm)(for touch SKU only)●17.3" FHD WLED Antiglare (192
3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.
Description Spare part numberFor use only on computer models equipped with AMD processors and UMA graphics 8.5W 767341-001Heat sink 8.5 W discrete for
▲Loosen the seven captive screws in the order listed on the heat sink (1), and then remove theheat sink (2).NOTE: The heat sink may vary by computer m
Power button boardDescription Spare part numberPower button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001Power butt
7 Windows – Using Setup Utility (BIOS) andHP PC Hardware Diagnostics (UEFI)Setup Utility, or Basic Input/Output System (BIOS), controls communication
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only
Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to rundiagnostic t
8 Ubuntu Linux – Using Setup Utility (BIOS)and System DiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between al
Displaying system information1. Start Setup Utility.2. Select the Main menu. System information such as the system time and date, and identificationin
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
Category Description AMD Intel●500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm●750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm●1 TB, 5400 rpm, + 8 GB
NOTE: After a message on the screen reports a successful installation, you can delete thedownloaded file from your hard drive.Using Advanced System Di
9 SpecificationsComputer specifications MetricU.S.Dimensions:Width for HP Pavilion 17 Notebook PCWidth for HP Pavilion 15 Notebook PC41.95 cm38.45 cm1
MetricU.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits f
Display Specifications (15.6-in) MetricU.S.Active diagonal size 39.6-cm 15.6-inResolution 1600x900 (HD+)Active area 309.399x173.952PPI 112Surface trea
Hard drive specifications 1. 5 TB, 5400rpm*1 TB* 750 GB* 500 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 7 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 107 g 1
8X DVD-ROM 10,800 KB/sec24X CD-R 3,600 KB/sec16X CD-RW 2,400 KB/sec8X DVD+R 10,800 KB/sec4X DVD+RW 5,400 KB/sec8X DVD-R 10,800 KB/sec4X DVD-RW 5,400 K
10 Windows 8.1 – Backing up, restoring, andrecoveringThis chapter provides information about the following processes:●Creating recovery media and back
●If your computer does not include an integrated optical drive with DVD writer capability, but youwould like to create DVD recovery media, you can use
●If you have replaced the hard drive, you can use the Factory Reset option of HP Recoverymedia to restore the factory image to the replacement drive.
To start HP Recovery Manager from the HP Recovery partition:IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (selectm
Category Description AMD Intel●Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter(with single antenna) available for Windows 8.1 and Windows
11 Backing up, restoring, and recoveringYour computer includes tools provided by the operating system and HP to help you safeguard yourinformation and
Creating the recovery media1. Select Start and type recovery in the search field. Select Recovery Manager from the list.Allow the action to continue,
Tips for a successful backup●Number backup discs before inserting them into the optical drive.●Store personal files in the Documents, Music, Pictures,
To restore, see Restoring specific files using Windows Backup and Restore on page 143.Restore and recoveryRestoring to a previous system restore point
●If the recovery media do not work, you can obtain recovery discs for your system from the HPwebsite.●The Minimized Image Recovery option is recommend
To change the boot order for a recovery flash drive:1. Insert the flash drive into a USB port.2. Restart the computer.3. Press esc while the computer
12 Ubuntu Linux – Backing up, restoring, andrecoveringRecovery after a system failure is as good as your most recent backup. As you add new software a
To create the restore image:1. Click the System menu icon at the far right of the top panel, and then click System Settings >Backup.2. Select Stora
3. Select Storage from the panel on the left side of the window, click the down-arrow next toBackup Location, and select Ubuntu One from the drop-down
13 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 22
Category Description AMD IntelOperatingsystemPreinstalled:●Windows 8.1 Standard, 64 bit●Windows 8.1 Professional, 64 bit●Windows 7●FreeDOS 2.0, for In
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg
Country/region Accredited agency Applicable note number2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug
14 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household
IndexAAC adapter 11, 12spare part numbers 44, 45,46support 5action keysidentifying 17adapter, HDMI to VGA 45Advanced System Diagnosticsusing for Ubunt
fn key, identifying 17Ggraphics, product description 2Hhard driveproduct description 3removal 105spare part numbers 38, 43,46, 66, 105specifications 1
power connector cableremoval 118spare part number 118power connector, identifying 11,12power cordrequirements for all countries149requirements for spe
DVD±RW and CD-RWSuperMulti Double-LayerCombination Drive 134hard drive 134optical drive 134subwooferremoval 102spare part number 102spare part numbers
2 External component identificationFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your compu
Right sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light●On: The computer is on.●Blinking
Component DescriptionNOTE: For disc compatibility information, go to the Helpand Support web page. Follow the web page instructions toselect your comp
© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.AMD and AMD Radeon are trademarks ofAdvanced Micro Devices, Inc. Intel, Core,and Pentium are
Component Description(4)USB 2.0 port Connects an optional USB device, such as a keyboard,mouse, external drive, printer, scanner or USB hub.(5) Opti
Left sideNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power connector Connects an AC adapter.(2)AC
Component Description(1)Power connector Connects an AC adapter.(2)AC adapter light●Amber: The battery is charging.●White: The AC adapter is connected
DisplayComponent Description(1) Internal display switch Turns off the display and initiates Sleep if the display is closedwhile the power is on.NOTE:
TopTouchPadComponent Description(1) TouchPad zone Reads your finger gestures to move the pointer or activateitems on the screen.NOTE: The TouchPad a
LightsComponent Description(1)Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shu
Buttons and speakersComponent Description(1)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, p
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy
BottomComponent Description(1)Battery lock Locks the battery in the battery bay.(2) Battery bay Holds the battery.(3) Vents (4)NOTE: The number of
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a
3 Illustrated parts catalogComputer major componentsNOTE: Details about your computer, including model, serial number, product key, and length ofwarra
Item Component Spare partnumber (1) Display assembly, 15.6 inDisplay assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks.Thi
Item Component Spare partnumber only. For more display assembly spare part information, seeDisplay assembly subcomponents on page 40.(2) Top cover (i
Item Component Spare partnumber With full size textured island-style Keyboard and numerickeypad black for use in South Korea762529-AD1 With full s
Item Component Spare partnumber With full size textured island-style Keyboard and numerickeypad white for use in Russia762530-251 With full size t
Item Component Spare partnumber With full size textured island-style Keyboard and numerickeypad Beats Audio for use in Russia762533-251 With full
Item Component Spare partnumber With full size textured island-style Keyboard and numerickeypad black for use in Romania765806-271 With full size
Item Component Spare partnumber With full size textured island-style Keyboard and numerickeypad white for use in Bulgaria765807-261 With full size
Item Component Spare partnumber TouchPad board with bracket and cable for AMD computersusing Beats Audio781769-001(5) WLAN module: Realtek RT818
Item Component Spare partnumber Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz),1600MHz/3MB L3, Dual 15W for use with FreeDOS andUbuntu Linux H
iv Important Notice about Customer Self-Repair Parts
Item Component Spare partnumber Intel Pentium N3530, turbo up to 2.16 GHz (2 MB L2 cache,quad core, SDP 4.5 W) for use with FreeDOS and UbuntuLinux
Item Component Spare partnumber For computer models equipped with Intel processors anddiscrete switchable graphics Intel Core 840M i7-4500U (1.8G
Item Component Spare partnumber Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to3.1 GHz (2 MB L3 cache, dual core, 15 W) for use withWind
Item Component Spare partnumber Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz),1600MHz/2 MB L3, Dual 15W for use with WindowsProfessional
Item Component Spare partnumber Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual15 W779840-001 Intel Core 830 M i3-4005U (1.7 GHz), 1600
Item Component Spare partnumber AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L,quad core, 15 W) for use with Windows Standard HP Pavilion17
Item Component Spare partnumber AMD A8-5545M W8STD for use with Windows Standard HPPavilion 15 Notebook PC766713-501 For computer models equipped
Item Component Spare partnumber AMD M260 A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L, quad core, 25 W) for use with WindowsProfessional HP P
Item Component Spare partnumber For use only on computer models equipped with AMDprocessors and UMA graphics 19 W767339-001 For use only on comput
Item Component Spare partnumber For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish 762501-001 Natural silver finish 762498-
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your
Display assembly subcomponentsItem Component Spare part number(1) Display bezel for HP Pavilion 17 Notebook PC (includes screws) 765782-001 Display b
Item Component Spare part number 17.3 WLED AG HD touchscreen flat display panel flat display panel (includes screws) 766903-001 17.3 WLED AG BrightV
Item Component Spare part number Aqua blue finish, Touchscreen 765778-001 Natural silver finish, Touchscreen 765779-001 Snow white finish, Touchscr
Mass storage devicesItem Component Spare part number(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or scr
Item Component Spare part number Vibrant red finish 766894-001 Neon purple finish 777222-001 For HP Pavilion 15 Notebook PC Optical drive, DVD+/
Component Spare part numberFor use in Switzerland 755530-111For use in Japan 755530-291For use in Israel 755530-BB1For use in South Aftrica 755530-AR1
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm),
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141755530-D61 Power cord for use in India (3 pin, black, 1.0 m), fo
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762513-001 15.6 LED BrightView HD SVA HD, WLED, SVA flat display
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762528-001 System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHzD
vi Safety warning notice
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762529-261 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762530-001 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762530-281 Top cover (includes keyboard and cable): With full si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762531-601 System board AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141762533-DH1 Top cover for HP Pavilion 15 Notebook PC computer mod
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141763423-501 System board EI–6010 (1.35GHz, 1MB L2), Dual 10W, Max
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141763699-001 Power Connector for use with HP Pavilion 17 Notebook
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765781-001 Base enclosure Snow white finish for HP Pavilion 17 N
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765806-141 Top cover for HP Pavilion 17 Notebook PC computer mod
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765807-001 Top cover for HP Pavilion 17 Notebook PC computer mod
Table of contents1 Product description ...
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141765807-B31 Top cover for HP Pavilion 17 Notebook PC computer mod
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141766472-601 System board Intel Core 840M i7-4510U 2.0 GHz process
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141766714-001 System board AMD A76M FCH chipset, AMD A10-5745M (2.9
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141767059-001 TouchPad board (with bracket and cable) in natural si
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141with Windows Standard HP Pavilion 17 Notebook PC availablefor Wi
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141774768-001 System board Intel Core i3-4030U (1.9 GHz), 1600 MHz/
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141776506-001 Hardware sleeve for HP Pavilion 15 Notebook PC √ √
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141778947-501 Intel Core 840M i7-4500U (1.8 GHz, SC turbo up to 3.0
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141780086-001 Base enclosure natural silver for use with AMD proces
Spare partnumberDescription Regulatory Model Number TPN-Q140TPN-Q143TPN-Q144TPN-Q141787485-001 Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2
5 Removal and replacement procedures for Customer Self-Repair parts ... 75Component replacement
4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
5 Removal and replacement procedures forCustomer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing
BatteryDescription Spare part number4-cell, 41 WHr 2.8AH Li-ion battery 756743-001Before removing the battery, follow these steps:1. Shut down the com
Optical driveNOTE: The optical drive spare part kit includes the optical drive connector board and cable. Theoptical drive connector board and cable a
2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive.3. Remove the optical drive from the computer.4. If it i
6 Removal and replacement procedures forAuthorized Service Provider partsNOTE: HP continually improves and changes product parts. For complete and cu
Exiting Setup Utility ... 128Updating the BIOS
Base enclosureDescription Spare part numberTop cover for HP Pavilion 15 Notebook PC computer models: With full size textured island-style Keyboard. T
Description Spare part numberWith full size textured island-style Keyboard and numeric keypad white for use in the UnitedKingdom762530-031With full si
Description Spare part numberWith full size textured island-style Keyboard and numeric keypad Beats Audio in Latin America 762533-161With full size te
Description Spare part numberWith full size textured island-style Keyboard and numeric keypad white for use in the UnitedStates765807-001With full siz
Description Spare part numberNeon purple for use with AMD processors 780088-001For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish
2. Remove the ten Phillips screws.Component replacement procedures 85
3. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drivebay and one screw (3) near the display hinge.NOTE: S
Reverse this procedure to install the top cover and base enclosure.Component replacement procedures 87
Display panelComponent Spare part numberDisplay bezel (includes screws) for HP Pavilion 17 Notebook PC 765782-001Display bezel (includes screws) for H
Component Spare part numberDisplay panel full HD cable for Touchscreen models (includes webcamera/ microphone module cableand screws) for HP Pavilion
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