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Troubleshooting
Solving Color Accuracy problems
11-23
Solving Color Accuracy problems
3500CP Only These are two areas you should review when troubleshooting a color accuracy
problem:
Configuration
Check that you are using the correct driver setting and CRD information for your
software. Check which ink emulation mode has been selected in the front panel; see
page 9-2, Selecting the Ink Emulation Mode
Media
Ensure the media loaded is genuine HP media and the correct media type selected
on the front panel.
Color Consistency problems
Some media may discolor or change with age. Check that your media is fresh
and has been stored correctly.
If the environmental conditions you are printing in change rapidly, you may see
changes in the color consistency. Perform the color calibration procedure.
- User’s Guide 1
- HP DesignJet 3500CP/ 3
- 3000CP Printer 3
- Finding Information 4
- To find how to … Go to … 5
- Working with Ink Systems 4-1 7
- Managing Your Prints 7-1 9
- Controlling Image Quality 9-1 10
- Maintaining Your Printer 10-1 10
- Troubleshooting 11-1 11
- Table of Contents 12
- Front-Panel Messages 12-1 13
- Reference 13-1 13
- Glossary G-1 13
- Index I-1 13
- Front View of Printer 1-9 15
- Rear View of printer 1-10 15
- Your Printer’s Main Features 16
- Take Up Reel 18
- User Interface 20
- Standby Mode 20
- Connections 21
- Front View of Printer 23
- Rear View of printer 24
- Using the Front Panel 25
- The Front Panel 26
- Entering the Menu System 32
- Printing the Menus 33
- Menu is displayed 34
- PostScript fonts 36
- HP-GL/2 config 36
- Usage report 36
- Image quality print 36
- Service print 37
- HP-GL/2 palette 37
- Where to Find Internal Prints 37
- Navigating the Menu System 38
- Navigation Examples 40
- Quality Menu 42
- C4704034 43
- Changing Margins 48
- MARGINS menu 49
- Margins 49
- Changing the Drying Time 50
- DRYING TIME menu 51
- Choosing Media 54
- Supported Media Types 56
- Installing the Final Print 58
- Media Types 60
- Productivity Mode 63
- Handling Your Media 64
- Loading Roll Media 65
- 4 Position the media 66
- 8-12, Turning on the Take 71
- Up Reel 71
- Take Up Reel loading 72
- Media wind 76
- Spindle lock 81
- Media Path 87
- 12'' / 305mm 90
- Loading sheet media 92
- Unloading Sheet Media 95
- Adjusting Skew Tolerance 96
- Adjusting Drying Time 97
- Automatic 99
- Working with Media 100
- Working with Ink 101
- About the Ink System 102
- What is an Ink System? 103
- Components 104
- Working with Ink Systems 105
- Image Quality 108
- Printhead service 108
- Refill now 108
- Monitoring the Ink Level 109
- Printhead Cleaner 111
- Printhead 111
- Ink Cartridge 111
- Handle Ink Systems with Care 112
- Replace the Ink System 113
- Storage Container 125
- System Storage Container 129
- Controlling the Page 131
- Page Format 132
- Controlling the Page Format 133
- Inked area and you 133
- Non-PostScript files 134
- PostScript files 135
- Page Size and Clipped Images 137
- Page Size and Accuracy 138
- “Optimized” 139
- Page Size Using 3M 140
- printing standards. The 141
- C4704004 142
- Margins and Automatic Cutting 144
- Rotating an Image 145
- What is Rotated? 146
- For PostScript files 147
- For Non-PostScript Files 148
- Printing a Mirror Image 149
- PS Scale = 150
- All menu modes 150
- Default: 100% 150
- Controlling the Overall 153
- Palettes 155
- To Select a Palette 156
- Press these two 157
- 255,0,255 158
- C4704022 161
- C4704027 163
- Print mode settings 166
- Changing the print mode 168
- Managing Your Prints 169
- C4704023 170
- (Roll Media Only) 171
- What is the Queue? 173
- With queueing turned OFF 174
- (Non-Postscript) 176
- Deleting a Job from the Queue 177
- Default: 1 178
- What is Nesting? 179
- Automatic Rotation 180
- Default: Off 182
- Reconfiguring Your 185
- PostScript config 186
- HP-GL/2 Configuration Print 187
- Item Comments 188
- Settings 189
- To Recalibrate the Printer 190
- Reconfiguring Your Printer 191
- Full menu mode only 192
- Default: Automatic 192
- Parallel 194
- Turning on the Take Up Reel 196
- ■ Queueing is turned on 197
- Queueing 198
- Ink Emulation 198
- File coding 198
- Controlling Image 199
- Controlling Image Quality 200
- Calibrating the Color Output 201
- Sysytems 201
- Quality Problems 202
- Servicing the Printheads 203
- Checking Printheads 204
- Media Test Print 206
- Previous 207
- Qualify media 208
- Test Media 208
- Select Media 209
- Maintaining Your Printer 211
- Cleaning the Printer 212
- Lens Maintenance 213
- Replacing the Lens Cover 214
- Normal Printer Use 216
- Selecting Transport Mode 217
- Removing the Printheads 218
- C4723114 219
- Removing the Ink Cartridges 221
- STATUS, Checking ink 222
- Switch power off” 223
- Troubleshooting 225
- A Note About Troubleshooting 226
- Note to Printer 233
- Printhead Warm-Up 234
- Solving the Problems 235
- Problems Due to Misalignment 239
- Nozzle Print Test 240
- Nozzles not printing 241
- Nozzles misdirected 242
- Color Alignment Quality Test 244
- Color Variation Pattern Test 245
- Color Consistency problems 247
- Configuration 248
- Print has Finished 252
- The Cutter is Jammed 254
- Solving Ink System Problems 255
- Printhead Alignment Errors 259
- Poor Printhead Start-Up 260
- Printhead Checks 261
- Checking Ink Systems 262
- Checking the Ink Cartridges 264
- Cleaning Electrical Contacts 266
- Clearing a Media Jam 268
- Computer and the Printer 269
- If the Image is Clipped 271
- Expected a Color Print 273
- You were Expecting 274
- Solving Front-Panel Problems 275
- Displayed 276
- Take Up Reel problems 277
- If the Printer does not Print 278
- If the Printer Seems Too Slow 278
- Printer causing a Media Jam 279
- Getting Help 280
- Front-Panel Messages 283
- Ink System Error 288
- MISSING INK SYSTEM 290
- MIXED INK SYSTEM 291
- XXXXXX XXXXXXXX 298
- Accessing head cleaners 299
- Pause key again 301
- Reference 303
- Printer Specifications 304
- Printer Power Specifications 307
- Ecological Specifications 307
- Environmental Specifications 308
- Acoustic Specifications 308
- Printer Safety Specifications 309
- Interface Specifications 312
- Interface Cables 313
- Regulatory Notices 314
- Telecommunications Statement 317
- Declaration of Conformity 318
- Ordering Accessories 320
- Item HP Part Number 322
- Glossary 14 325
- Glossary 326
- Index 15 329
- Please Give Us Your Feedback 335
- Any comments? 336
- A. Extent of Limited Warranty 340
- B. Limitations of Warranty 340
- C. Limitations of Liability 340
- D. Local Law 340
- Printed in Europe 342
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