Hp 400 Uživatelský manuál Strana 1

HP DeskJet 400 Printer Technical Support Solutions GuideH

Contents-3 Chapter 5 Problem Resolution Troubleshooting Tools . . . . . . . . . . . . . . . . .

Service and Support Information 6-3 U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to

6-4 Service and Support Information Returning a Printer for Service In the U.S. If a printer requires service, the customer can contact a service aut

Service and Support Information 6-5 In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden, Denmark, Finland,and the Netherlands I

6-6 Service and Support Information Service and Support Resources Obtaining Printer Drivers For the latest available versions of printer drivers, con

Service and Support Information 6-7 Additional Resource Information Presales Information 1. HP FIRST 2. HP Customer Information Center 3. HP Reselle

6-8 Service and Support InformationTable 6-2. Resource Information (Continued)Service/Support Resource Items Available Phone Number Hours (Pacific Tim

Service and Support Information 6-9 Printer Repair Feedback Information 1. Make a copy of the HP DeskJet 400 Printer Repair Sheet in this section. 2.

6-10 Service and Support InformationCarriage Problems Carriage stall No carriage movement MH00Left side collision Carriage slams to left side and sta

Service and Support Information 6-11Performance Problems Intermitten operation Powers OFF and ON intermittently EZ40Print mechanism locks up Printer

6-12 Service and Support Information HP DeskJet 400 Printer Repair Sheet Company Information Company ________________________________________________

Contents-4 Chapter 6 Service and Support Information Warranty Information . . . . . . . . . . . . . . . . . . . . . . . .

HP PCL Printer Commands and Control Codes A-1 A HP PCL Printer Commands and Control Codes HP PCL Printer Command Summary Table A-1. HP PCL Printer C

A-2 HP PCL Printer Commands and Control Codes Page Control Commands Paper Size † Default paper size E c & ¬ 0A 027 038 108 048 065 1B 26 6C 30 4

HP PCL Printer Commands and Control Codes A-3Font Selection Commands Character Set † PC-8 E c (10U 027 040 049 048 085 1B 28 31 30 55HP Roman8 E c (

A-4 HP PCL Printer Commands and Control Codes Secondary Font 1 DesignatorsDefault character set Ec)0@ 027 041 048 064 1B 29 30 40Default primary chr.

HP PCL Printer Commands and Control Codes A-5Control CodesTable A-2. HP PCL Printer Control CodesCode Name Symbol DescriptionValue (Dec)Value (Hex) K

A-6 HP PCL Printer Commands and Control Codes

Index-1 Index A accessories and supplies, 1-9acoustic specifications, 1-16alcohol caution, 3-10all lights blinking, 5-8altitude specifications, 1-16a

Index-2 Change Cartridge light, 3-2blinking, 3-8, 5-8change of color hue, 5-29changingcharacter set defaults, 2-9configuration of printer, 2-8count

Index-3 diagnosingpaper jams, 5-13problems, 5-1diagnostics, overall, 5-3dial caliper, 1-2, 5-2dimensions, 1-14of the packaging, 1-15disk space free f

Index-4 HP Audio Tips, 6-8HP BBS, 6-8HP Customer Information Center, 6-8HP customer return repair service, 6-3HP Customer Support Center, 6-4, 6-8H

List of Tables-1 List of Tables Chapter 1 Product Information . . . . . . . . . . . . . . . . . . . . . .

Index-5 landscapeinternal fonts, 1-11language of user documentation, 1-10Letter Gothic internal fonts, 1-11letterhead printing, 3-5letter-qualityinte

Index-6 nozzles, print cartridge, 3-10clearing clogged nozzles, 5-25dried ink on, 5-24numbers, model, 1-2 O obstructions, paper path, 5-15obtaining

Index-7 powering the printer, 2-3pre-printed forms, problems with, 5-16presales information, 6-7presentation quality, in color, 1-3preventive mainten

Index-8 printer driver (continued)correct driver not selected, 5-7Extra Dry Time option, 5-29Glossy Paper option, 5-29how to get one, 6-6HP, 4-3ins

Index-9 sensor, paper, 1-5serial number label, 1-2service and support, 6-1resources, 6-6service station, 5-20home position, 5-20motor stall, 5-10, 5-

Index-10 troubleshooting (continued)media related problems, 5-12, 5-13overall, 5-3paper jams, 5-14power adapter, 5-4print cartridge problems, 3-8,

List of Tables-2 Chapter 3 Operation and Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Product Information 1-1 1 Product Information Chapter Contents Section Title Page Model Numbers and Product Positioning . . . . . .

1-2 Product Information Model Numbers and Product Positioning Support Tools Hewlett-Packard recommends the following tools for supporting HP DeskJe

Product Information 1-3 Features and Benefits Table 1-2. HP DeskJet 400 Printer Features and Benefits Feature Benefit Black output resolution:• 600 by

1-4 Product Information TrueType scalable fonts support in Windows using the HP printer driver included with the printerThe HP DeskJet 400 also supp

Product Information 1-5 Views Figure 1-1. The HP DeskJet 400 PrinterFigure 1-2. The HP DeskJet 400 Printer (Internal View)Note • For physical dimen

1-6 Product Information Printer Options The HP DeskJet 400 printer uses a power adapter. When replacing the power adapter, quote the power Adapter

HP DeskJet 400 PrinterTechnical Support Solutions Guide H HP Part Number 5960-9676Printed in U.S.A.September 1995 Edition Thi d t t d ith F M k 4 0 4

Product Information 1-7 Power Adapter Part Numbers Table 1-4. Power Adapters Plug TypeCountryor RegionPower AdapterPart NumberRegion’sAC Voltage U.S

1-8 Product Information ChinaArgentina9100-5129 220 VacChileLatin America9100-5346220 V AC Table 1-4. Power Adapters (Continued)Plug TypeCountryor

Product Information 1-9 Supplies and Accessories Table 1-5. HP DeskJet 400 Printer Supplies and AccessoriesPart Number Supply/Accessory Description

1-10 Product Information User Documentation Table 1-6. Available HP DeskJet 400 Printer’s User Documentation KitsLanguage User Documentation KitP

Product Information 1-11 Internal Fonts Note Windows 3.1 does not support these internal fonts. The HP DeskJet 400 printer driver uses TrueType font

1-12 Product Information Specifications Table 1-9. Performance Specifications Category Specification Print modes Draft and Letter-Quality (LQ)Print

Product Information 1-13Table 1-10. Reliability SpecificationsCategory Specification Printer usage 5,000 pages per yearMean time between failures (MTB

1-14 Product Information Figure 1-3. Physical SpecificationsTable 1-13. Physical Specifications ItemFigure 1-7ReferenceApproximateDimensionsAppro

Product Information 1-15Figure 1-4. Packaging Dimensions SpecificationsTable 1-14. Packaging Dimensions SpecificationsPackaging DimensionsSpecificati

1-16 Product Information Table 1-15. Environmental SpecificationsCategory Specification TemperatureOperatingNon-operatingRecommended operating5 ° t

ii Notice The information contained in this document is subject to change without notice.HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO

Product Information 1-17Table 1-16. Product Safety SpecificationsItem Safety CertificationPower Adapter ULCSATÜVSEMKONEMKOKEMAFIMKOLCIESECVDEMKOSEVMITI

1-18 Product Information Table 1-17. Paper Handling SpecificationsCategory SpecificationPrintable weightsPaper Auto feedPaper Manual feedEnvelopesCards

Product Information 1-19Figure 1-5. Printable Area (Portrait Orientation)Figure 1-6. Printable Area (Landscape Orientation)black and color printing0

1-20 Product Information 1. The specifications in this table are based on text scale mode off (63 lines/page on U.S. letter size paper) and perforation

Product Information 1-211. The 51625A print cartridge life specification is based on using Normal print mode with an average 8% area fill.Table 1-19. H

1-22 Product Information

Installation and Configuration 2-1 2 Installation and Configuration Chapter Contents Section Title Page Items Included . . . . . . .

2-2 Installation and Configuration Items Included Figure 2-1. Items Included Note Items not included with the HP DeskJet 400 printer are listed be

Installation and Configuration 2-3 Connecting Power to the Printer Connecting the Printer to a Power Adapter Caution Power adapters emit some magnetic

2-4 Installation and Configuration Centronics Parallel Pinout Information Figure 2-2. Centronics Parallel Interface Connector 1. Active low. Table 2

iii Publication History This document is the first Technical Support Solutions Guide (TSSG) for the DeskJet 400 printer. The printing history of this

Installation and Configuration 2-5 Connecting the Interface Cable and Establishing Communication • Use a Centronics parallel interface cable to connec

2-6 Installation and Configuration3. Connect the computer end of the parallel cable firmly into the parallel port on your computer and tighten the scre

Installation and Configuration 2-7 Installing Windows Printer Drivers This section outlines the procedures for installing Microsoft’s and Hewlett-Pack

2-8 Installation and Configuration Configuring the Printer Go to the printer setup to configure the printer. Follow the instructions on the screen to se

Installation and Configuration 2-9 Localizing Factory Defaults You can also use the DJPMenu configuration utility to change the factory default setti

2-10 Installation and Configuration

Operation and Usage 3-1 3 Operation and Usage Chapter Contents Section Title Page Printer Buttons and Lights . . . . . . . .

3-2 Operation and Usage Printer Buttons and Lights Loading Media Note For patterns of lights on the printer that indicate problems, see “Printer Lig

Operation and Usage 3-3 Normal Printing from the Paper Tray 1 If you are using legal, executive, B5 size paper, envelopes, labels and thick paper,

3-4 Operation and Usage Manual Single Load 1. Select Manual Feed in the Printer Setup dialog box. 2. Open the paper tray. 3. Open the printer door

iv Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attent

Operation and Usage 3-5Notes • If you are loading letterheads or HP transparencies, insert them print side up, with the top of the page going into

3-6 Operation and Usage Installing/Replacing a Print Cartridge Caution • Do not let the print cartridge contacts and nozzles touch any surface or obj

Operation and Usage 3-77. Push the green top in until the print cartridge snaps into place. 8. Close the printer door. 9. Press the Change Cartridg

3-8 Operation and UsageTable 3-3. Common Problems with Print Cartridges Problem Possible Causes Solution Nothing prints • Tape may be covering the

Operation and Usage 3-9 Maintenance The HP DeskJet 400 printer does not require any scheduled maintenance. Periodic cleaning, however, not only en

3-10 Operation and Usage Print Cartridge Tips • Do not use print cartridges after the expiration date. See “Identifying the Print Cartridge Expirati

Operation and Usage 3-11 Thermal Inkjet II Technology The HP DeskJet 400 printer uses Thermal InkJet II (TIJ II) technology. This technology is ba

3-12 Operation and Usage

Printer Drivers 4-1 4 Printer Drivers Chapter Contents Section Title Page Windows Printer Drivers . . . . . . . . . .

4-2 Printer Drivers Windows Printer Drivers Hewlett-Packard and Microsoft provide several HP DeskJet 400 printer driver solutions for Windows 3.1. Th

v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet 400 printe

Printer Drivers 4-3 Printer Driver Features and Capabilities HP DeskJet 400 Printer Driver (v6.0) for Windows The HP DeskJet 400 Printer Driver for W

4-4 Printer Drivers Minimum Configuration for Hewlett-Packard’s Printer Drivers Hewlett-Packard’s printer drivers require the following minimum system

Printer Drivers 4-5 Common Windows Printer Driver Problems Composite Black Ink The printer driver produces composite black by mixing the colors of th

4-6 Printer Drivers Increasing the Printing Speed Selecting a Printer Driver If you use Microsoft Windows 3.1, install the HP DeskJet 400 printer dri

Problem Resolution 5-1 5 Problem Resolution Chapter Contents Section Title Page Troubleshooting Tools . . . . . . . . .

5-2 Problem Resolution Troubleshooting Tools The following tools are recommended for troubleshooting the HP DeskJet 400 printer:• Dial caliper or acc

Problem Resolution 5-3 Overall Troubleshooting Figure 5-1. Overall TroubleshootingRead “Printer Light Indications” in this chapter. StartPrinter fa

5-4 Problem Resolution Solving Power Adapter Problems Troubleshooting the Printer Self-Tests Power On Self-Test HP DeskJet 400 printer performs a p

Problem Resolution 5-5 Printer Demo Page The printer demo page pattern printed with a black print cartridge installed shows the following:• A nozzle

5-6 Problem ResolutionFigure 5-2. Printer Demo Page with a Black Print Cartridge Installed

vi

Problem Resolution 5-7 Printing Problems Table 5-2. HP DeskJet 400 Printing ProblemsProblem Probable Cause Solution Printing is skewed or slanted She

5-8 Problem Resolution Printer Light Indications The HP DeskJet 400 printer lights blink on and off to give you information about what the printer i

Problem Resolution 5-9Table 5-4. Error Light PatternsError Light Indication Probable Cause Solution None of the lights lit up Internal ROM is defecti

5-10 Problem Resolution Solving Carriage Stall Conditions A carriage stall error condition occurs if the printer detects a problem with the movement

Problem Resolution 5-115. If the printer has a carriage stall error condition, look for obstructions or binding along the printer carriage path. Slid

5-12 Problem Resolution Troubleshooting Paper Feed Operations Table 5-5. Media Related Problems Problem or Indication Possible Causes and SolutionsI

Problem Resolution 5-13If you are using the paper tray Media loading from the paper tray is skewed or slanted 1. Media of different types or weights

5-14 Problem Resolution Clearing Paper Jams 1. Turn off the printer and remove the paper from the paper tray. 2. Open the printer door and remove it

Problem Resolution 5-15Table 5-6. Possible Causes for Paper JamsPossible Cause Solution Paper is out-of-specification Use paper that meets the specific

5-16 Problem Resolution Avoiding Print Skew Print skew results when the movement of paper in the mechanism is not square to the carriage movement. T

Contents-1 Contents Chapter 1 Product Information Model Numbers and Product Positioning . . . . . . . . . . . . .

Problem Resolution 5-17 Measuring Print Skew 1. Load a stack of paper in the IN tray. Use paper with squareness that is within tolerance. 2. Print a

5-18 Problem ResolutionTroubleshooting Communication ProblemsPrinterconnected tosome type ofsharing device?Prints the DOSdirectory?From DOS, send the

Problem Resolution 5-19Cablefully seated on theprinter and hostconnectors?Retest passes?Connect the printer to adifferent host orconnect a differentpr

5-20 Problem ResolutionTroubleshooting Print Cartridges Short Print Cartridge LifeThere are several causes for a short print cartridge life. The infor

Problem Resolution 5-21The print cartridge packaging seal was broken too soonThe print cartridge has a longer life sealed in its packaging rather than

5-22 Problem ResolutionIdentifying the Print Cartridge Expiration DatePrint quality problems may be caused by print cartridges that have passed their

Problem Resolution 5-231. At office, with ambient printing at least once a month. Table 5-9. Print Cartridge Life Specifications — AgePrint Cartridge Pr

5-24 Problem ResolutionUsing the Print Cartridge Cleaning RoutineWhen dots or lines are missing from printouts, use the following routine to clear the

Problem Resolution 5-25Removing Crusted Ink from the Print Cartridge Nozzles Print cartridges left out of the printer may have crusted ink on the prin

5-26 Problem ResolutionCleaning the Electrical ContactsYou may need to clean the electrical contacts on the print cartridge if:• the print cartridge c

Contents-2 Chapter 3 Operation and Usage Printer Buttons and Lights. . . . . . . . . . . . . . . .

Problem Resolution 5-27Troubleshooting Print QualitySolving Black Print Quality ProblemsTable 5-11. Solving Black Print Quality Problems Black Print

5-28 Problem ResolutionSolving Color Print Quality ProblemsBlack printing is fading1. Run the print cartridge cleaning routine to clear the nozzles. S

Problem Resolution 5-29Printouts containinconsistent color fill patterns with horizontal bands or thin lines running completely across the sheetIf band

5-30 Problem ResolutionColor fades on transparenciesIt is possible that the transparencies are being exposed to ultraviolet light, typically from the

Problem Resolution 5-31Printouts Missing Rows of DotsFigure 5-4. Printouts Missing DotsHorizontal rows of dots missing on printouts may be the result

5-32 Problem Resolution3. Once the print cartridge and print cartridge cradle contacts are dry, reinstall the print cartridge. Retest by printing the

Problem Resolution 5-33Inconsistent Color Fill PatternsFigure 5-5. Inconsistent Color Fill PatternThe print quality in color fill patterns is best if t

5-34 Problem Resolution

Service and Support Information 6-1 6 Service and Support Information Chapter Contents Section Title Page Warranty Information . . . .

6-2 Service and Support Information Warranty Information Hewlett-Packard maintains facilities throughout the world that can service HP DeskJet 400 p