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Issue Description:
The customer may experience issues with the toner cartridge shutters not opening or closing
when opening or closing the front door.
Solution or Workaround:
Reseat all the cartridges
Check for a broken part that controls the movement of the cartridge engagement arm, the cartridge
shutters, and the OPC drive. (See picture below – it outlines where the break occurs in the picture to the
left, and where this part is located for the picture on the right. The red arrows show where the part
should be.) You can easily check this without taking off the covers by reaching over to the white rod arm
on the right hand side of the ETB, and “wiggle” it. If it moves easily, then this part is broken. Replace
this part if broken (RC1-6645-000CN).
W
hite
Paper
HP Color LaserJet 3000, 3600, and
3800 Series Printer - Toner Cartridge
Shutters not closing/opening
Security Level: For HP and Channel Partner Internal Use
Date Written/Updated: September 19, 2006
Document Summary
Customers may experience trouble with shutters on the toner cartridges not opening or closing
Follow the troubleshooting steps below to determine the root cause
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Page 1 of 18 Issue Description: The customer may experience issues with the toner cartridge shutters not opening or closing when opening or closing t

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Page 11 of 18 16. Prepare the MDA for installation. Two areas must be checked: a. Make sure that all the white shafts are pushed to the right (clock

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Page 12 of 18 b. Next, pay attention to the area marked with the two red arrows, enlarged in the picture below. It is possible that during the handli

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Page 13 of 18 17. With the above in alignment, install the main drive assembly. Start at the left side, inserting the MDA into the metal slots and ro

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Page 14 of 18 18. Make sure the clips are pushed in and the MDA is seated properly. 19. At this point, reverse steps 7 on down. This will have the pr

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Page 15 of 18 AISS Main Drive Ass'y (MDA) rework possible side-effects Possible Failures After Rework Troubleshooting Assembly • PQ-defect (

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Page 16 of 18 Figure 1: Troubleshooting connection checkpoints

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Page 17 of 18 Figure 2: Troubleshooting lock position Figure 3: Troubleshooting gear alignment Noise- Check the Main Drive Assembly to see that th

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Page 18 of 18 Figure 4: Troubleshooting cartridge drum sensor Document Attributes Product Models: CLJ3800 models, CLJ36

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Page 2 of 18 NOTE: If these break, this can also cause a 10.92.XX error. In order to replace this part, please see the documentation below. SER

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Page 3 of 18 7. Remove the bottom cable harness. There is one screw at the top to remove. Hint: when you reinstall the guide, make sure that the rea

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Page 4 of 18 Remove the metal case by removing two screws. Remove the White Link Arm (see arrow in figure below)

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Page 5 of 18 9. At this point, check to see if the white slide lever is broken. If the lever is broken (see picture below), replace it with part nu

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Page 6 of 18 To reinstall and perform the correct timing for different parts, follow these procedures: 11. Attach one end the four springs to the

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Page 7 of 18 12. The slide lever and cartridge locks should look like the picture below when all is in place. 13. Lock the white slide lever in plac

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Page 8 of 18 14. Connect the four springs on the white slide lever to each of the individual cartridge locks (start from the middle ones, it is easie

Strany 18 - Document Attributes

Page 9 of 18 NOTE: If this procedure has been properly followed, in the back of the printer, you will see the 4 white cams that control the movement

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