Service and Support

HP Technology Services for Industry Standard Servers and BladeSystem

Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner

who understands your increasingly complex business technology environment.That's why it

makes sense to team up with the people who know HP infrastructure hardware and software

best - the experienced professionals at HP Services.

What HP ProLiant and BladeSystem Services can do for you

HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support,

and manage IT and infrastructure solutions. This way, HP proposes services solutions that

include more than just uplift of base warranty. Foundation Care services deliver scalable

support-packages for HP industry-standard servers and software. You can choose the type

and level of service that is most suitable for their business needs. New to this portfolio is HP

Collaborative Support. If you are running business critical environments, HP offers Proactive

Care or Critical Advantage. These services help deliver high levels of application availability

through proactive service management and advanced technical response

You can get the support you need by choosing from one of a number of service packaged

solutions we have designed to address wider set of customer support needs.

HP Technology Services meets business challenges with services offered in three support

recommendations -

Optimized Care, Standard Care, and Basic Care

- available for each

product group. Such support solutions enable customers to optimize technology operations,

minimize risk and drive better business outcomes with easy-to-buy, easy-to-use scalable

support recommendations for servers, storage, networking and software.

All three service recommendations include support services from the broader portfolio of

Foundation Care and Proactive Care services.

Optimized Care

Optimized Care: Supports maintaining servers at optimum

performance availability

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and

networking options to assist you in bringing your new hardware into operation in a timely and

professional manner

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

HP Installation and Startup for Insight Control Software / HP SIM

Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems

Insight Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

3-Year HP 24x7 4 hour Response, Proactive Care or Critical Advantage

Helps optimize your systems and delivers high levels of application availability through

proactive service management and advanced technical response. A skilled Technical Manager

will own your query or issue end to end until resolved, delivering a single point of contact for

you

Additional Services:

Factory Express, Education Services, Proactive Select - 30 Credits

Standard Care

Standard Care: Service recommendation that maintains high

level of server availability

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and

networking options to assist you in bringing your new hardware into operation in a timely and

professional manner

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

HP Installation and Startup for Insight Control Software / HP SIM

Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems

Insight Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

QuickSpecs

HP ProLiant ML310e Generation 8 (Gen8)

Service and Support

DA - 14339 Worldwide QuickSpecs — Version 8 — 12/7/2012

Page 12

1 2 ... 7 8 9 10 11 12 13 14 15 16 17 ... 39 40

QuickSpecs 1

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HP ProLiant Generation ML310 Rychlé specifikace Strana 12

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