
Question Answer
Why does a user, whose Security Group has been added to
HP SAM from a child domain, receive the error “Your account
cannot be assigned to any existing roles?”
The user may see this error when logging into HP SAM using
is used, HP SAM checks the global catalog for group
memberships in Active Directory. Local and Global Security
Groups are not visible this way. The administrator has two
options—either change the Security Group to be a Universal
Security Group, or, instruct the user not to use UPN format
when logging in.
I restored my HP SAM database from tape backup after the
HP SAM SQL server was recovered from an unexpected
failure. Is a synchronize operation enough to get all the latest
status for all computing resources?
It depends on when the database backup was performed.
New computing resources may be registered after the last
backup was performed. If so, those computing resources do
not exist in the backup data. The synchronize operation works
only on computing resources the system is aware of. If the
status of those computing resources was offline, disconnected,
or online when the SQL server went down, then you must find
those computing resources and add them back to the HP SAM
system. To do that, stop and restart the registration service on
those units. When in doubt, stop and restart the registration
service on all of the computing resources. This action has no
impact on current users active on the computing resources.
92 Appendix B Frequently Asked Questions
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