
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard — This software supports server and storage devices
and is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
• HP Insight Remote Support Advanced — This software provides comprehensive remote
monitoring and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software for free, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right side of the Software Depot
page.
Related information
Documents
To find related documents, browse to the Manuals page of the HP Business Support Center web
site:
http://www.hp.com/support/manuals
For related documentation, navigate to the Storage section, select a storage category (Storage
Software→Storage Device Management Software and product.
Websites
• HP.com
http://www.hp.com
• HP Storage
http://www.hp.com/go/storage
• HP Manuals
http://www.hp.com/support/manuals
• HP download drivers and software
http://www.hp.com/support/downloads
• HP Software Depot
http://www.software.hp.com
158 Support and other resources
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