HP Web Jetadmin Software Uživatelský manuál stáhnout pdf (Strana 2)

OVERVIEW

HP Web Jetadmin contains many tools for managing and troubleshooting printing devices. As a

result, it is increasingly used as a helpdesk tool. HP Web Jetadmin includes several features helpdesk

personnel can use to remotely troubleshoot devices without having to physically visit them. This can

significantly reduce the time spent resolving issues.

HP Web Jetadmin enables administrators to take proactive measures—such as regularly querying for

status or enabling email alerts—so that device problems are resolved before the end user calls the

helpdesk.

HELPDESK EXAMPLES

Helpdesk personnel can perform the following steps from within HP Web Jetadmin to troubleshoot a

device issue remotely:

 Quickly locate the device by using Quick Device Discovery.

 View the status of the device to discover whether it is in an error condition.

 Generate a test page to determine network connectivity.

 Toggle the device online and offline.

 Power-cycle the device.

 Perform a cold reset to factory defaults.

 View critical diagnostic information such as firmware version.

 Upgrade firmware for HP Jetdirect devices and other HP devices.

 Configure network or device parameters.

This paper will examine techniques for quickly locating, troubleshooting, and managing devices, both

reactively and proactively.

VIEWING DEVICES

When there is a problem with a device, users typically call the helpdesk. They might provide a variety

of information for the helpdesk personnel to remotely locate the device. Once the device is located,

helpdesk personnel can view the device’s status, including the current state of the device, along with

the front panel message (Figure 1).

Figure 1—Device status

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HP Web Jetadmin Software Uživatelský manuál Strana 2