HP ProDesk 600 G3 Base Model Microtower PC Uživatelský manuál Strana 1

Maintenance and Service GuideHP ProDesk 680 G3 MT and HP ProDesk 600 G3 MT

Front panel components(1) 5.25-inch drive bay (behind bezel) (6) USB 2.0 port with HP Sleep and Charge*(2) Slim optical drive (optional) (7) USB 2.0 p

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa

Number of long beeps/blinks Error category4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 seco

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

Resetting CMOS and/or the password jumperThis computer supports security password features, which can be established through the Computer Setup Utilit

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or altern

9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download

Rear panel componentsRefer to the following images and tables for the rear components on vPro and non-vPro systems.vPro systems(1) Audio-in jack (6) A

10 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The i

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the

▲Type help in the taskbar search box, and then select Help and Support.●If you need to correct a problem with a preinstalled application or driver, us

●System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.●Factor

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recover

1. Click the Start button.2. Click All Programs.●If Security and Protection is listed, continue with the steps in Creating recovery media using HP Rec

5. Select the USB ash drive from the list of media. The program will let you know how much storage is required to create the recovery drive. If the U

●Store personal les in the Documents library, and back it up regularly.●Back up templates that are stored in their associated directories.●Save custo

●Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a le that contains a copy of the or

5. At the HP Recovery Manager screen, follow the on-screen instructions to continue.6. When Windows has loaded, shut down the computer, reconnect all

Non-vPro systems(1) Audio-in jack (6) Audio-out jack for power audio devices(2) DisplayPort monitor connectors (2) (7) RJ-45 (network) jack(3) Optio

To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen i

A Battery replacementThe battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equival

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Statement of VolatilityHP conrms that business desktop systems contain DDR4 volatile memory (memory amount depends on the customer conguration). I

C Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Count

D SpecicationsUnit ValueChassis (in the desktop position)HeightWidthDepth3.7 in10.6 in11.8 in95 mm270 mm300 mmApproximate Weight 9.8 lb 4.43 kgWeight

IndexSymbols/Numerics5.25-inch drivelocation 2Aaccess panellocked 62removal and replacement 21audible codes 94audio problems 73audio-in jack 2, 3, 4au

Jjacksaudio-in 2, 3, 4audio-out 2audio-out jack 3, 4headphone 2microphone 2network 3, 4RJ-45 3, 4Kkeyboardcleaning 16keyboard problems 76Llightshard d

2 Illustrated parts catalogSerial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of

speakerremoval and replacement 25specicationscomputer 119static electricity 13system boardremoval and replacement 45SATA connectors 19System Recovery

DescriptionEquipped with a non-Windows operating system and PCI slotsEquipped with NetC operating system and PCI slots in the People’s Republic of Chi

DescriptionDVD-ROM Drive, 9.5-mm, slimDVD±RW SuperMulti Drive, 9.5-mm, slimOptical drive long bezel blank, 9.5-mm, slimOptical drive latch, 9.5-mm, sl

Description1-TB, 2280 M.2, Non-Volatile Memory express (NVMe) solid-state drive with secure seal (SS) and triple-level cell (TLC)512-GB, 2280 M.2, NVM

DescriptionHP DisplayPort–to–VGA adapterHP USB Type-C–to–DisplayPort adapterHP USB Type-C–to–USB 3.0 adapterCables:DisplayPort cable (1.83-m)DVI–to–DV

DescriptionHP PS/2 slim Windows 8 keyboard:For use in BelgiumFor use in BHCSYFor use in BulgariaFor use in CanadaFor use in the Czech Republic and Slo

DescriptionFor use in BelgiumFor use in BHCSYFor use in BulgariaFor use in CanadaFor use in the Czech Republic and SlovakiaFor use in DenmarkFor use i

© Copyright 2017 HP Development Company, L.P.Product noticeAMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its pr

DescriptionFor use in JapanFor use in Latin AmericaFor use in the People’s Republic of ChinaFor use in the South KoreaFor use in TaiwanFor use in Thai

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentThe following grounding equipment is recommended to prevent electrostatic damage:●Antistatic tape●Antistatic smocks

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you want to remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronics suppl

Cables and connectorsMost cables used throughout the unit are at, exible cables. These cables must be handled with care to avoid damage. Apply only

SATA hard drivesSerial ATA Hard Drive CharacteristicsNumber of pins/conductors in data cable 7/7Number of pins in power cable 15Maximum data cable len

4 Removal and replacement proceduresAdherence to the procedures and precautions described in this chapter is essential for proper service. After compl

Access panel1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Position the computer with the rear toward you.3.

About This BookWARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.CAUTION: Te

Dust lter1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remove the access panel (see Access panel on page 21

Front bezel1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remove the access panel (see Access panel on page 2

Internal drive bezel1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remove the access panel (see Access panel

SpeakerFollow these steps to remove the speaker:1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remove the acc

Card reader moduleFollow these steps to remove the card reader module:1. Prepare the computer for disassembly (see Preparation for disassembly on page

Hood sensor moduleFollow these steps to remove the hood sensor module:1. Prepare the computer for disassembly (see Preparation for disassembly on page

Serial port moduleFollow these steps to remove the serial port module:1. Prepare the computer for disassembly (see Preparation for disassembly on page

FanFollow these steps to remove the speaker:1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remove the access

Hard drivesFollow these steps to remove a 2.5-inch hard drive:1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2.

7. Slide the 2.5-inch hard drive to the left as far as it will go, and then remove the 2.5-inch hard drive (3).Follow these steps to remove a 3.5-inch

iv About This Book

6. Release the retention clip (1) that secures the 3.5-inch hard drive to the drive cage.7. Lift the right side of the 3.5-inch hard drive (2) until i

Optical drivesFollow these steps to remove a 5.25-inch size optical drive:1. Prepare the computer for disassembly (see Preparation for disassembly on

6. Slide the optical drive (2) out of the optical drive bay.Follow these steps to remove a slim optical drive:1. Prepare the computer for disassembly

6. Slide the optical drive (2) out of the optical drive bay.Reverse this procedure to install the optical drives.Optical drives 35

Drive cage1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remove the access panel (see Access panel on page 21

Memory moduleThe computer has three memory module sockets.CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power

Expansion cardThe computer has two PCI Express x1 expansion sockets and two PCI Express x16 expansion sockets.NOTE: The PCI Express sockets support on

b. If you are installing an expansion card in a vacant PCI Express x1 socket, insert a atblade screwdriver into the slots on the rear of expansion sl

c. If you are installing an expansion card in a vacant PCI Express x16 socket, remove the appropriate expansion slot cover on the back of the chassis.

Power supplyFollow these steps to remove the power supply:1. Prepare the computer for disassembly (see Preparation for disassembly on page 20).2. Remo

Table of contents1 Product features ...

Fan-sinkNOTE: The fan-sink spare park kit includes replacement thermal material.Follow these steps to remove the fan-sink:1. Prepare the computer for

Reverse this procedure to install the fan-sink.Fan-sink 43

ProcessorNOTE: The processor spare park kit includes replacement thermal material.Follow these steps to remove the processor:1. Prepare the computer f

System boardNOTE: The system board spare park kit includes replacement thermal material.Follow these steps to remove the system board:1. Prepare the c

4. Remove the eight Torx-15 M3.3×8.9 screws that secure the system board to the computer chassis.5. Slide the system board (1) forward through the ope

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)Option Description●Lock BIOS VersionIf this option is checked, the system is locked to the current BIOS vers

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

4 Removal and replacement procedures ... 20Pr

Table 5-2 Computer Setup—Security (continued)Option Description●Data Recovery PolicySelect ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manu

Table 5-2 Computer Setup—Security (continued)Option DescriptionDefault is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingDefault is enabled. Specify the order in which UEFI boot sources (suc

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingControls the virtualization features of the processor. Changing this

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingSelect to show the device in the operating system. Default is enabled

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option HeadingEnabling this feature reduces the power of the system as much as poss

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Option Heading●BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.CIRA

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Solving keyboard and mouse problems ... 76S

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionLow on memory. Add more memory.Hard drive fragmented. Defragment hard drive.Program previously accessed did not release

System does not power on and the LEDs on the front of the computer are not ashing.Cause SolutionSystem unable to power on. Press and hold the power b

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the hard drive may have been damaged.▲Perform

Solving media card reader problemsMedia card will not work in a digital camera after formatting it in Windows.Cause SolutionBy default, Windows will f

Do not know how to remove a media card correctly.Cause SolutionNOTE: Never remove the card when the green LED is ashingAfter installing the media car

Blank screen (no video).Cause SolutionMonitor cable is plugged into the wrong connector. Systems may have a monitor connection on both the motherboard

Blank screen and the power LED ashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps s

System Recovery ... 109Syste

Image is not centered.Cause SolutionPosition may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Ho

Fuzzy focus; streaking, ghosting, or shadowing eects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen

Sound does not come out of the speaker or headphones.Cause SolutionThe speakers should be plugged into the line-out jack and the headphones should be

Line-in jack is not functioning properly.Cause SolutionJack has been recongured in the audio driver or application software.In the audio driver or ap

Printer will not print.Cause SolutionTo run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click OK.If you are on a ne

Keyboard commands and typing are not recognized by the computer.Cause SolutionKeyboard connector is not properly connected. Shut down the computer, re

Mouse will only move vertically, horizontally, or movement is jerky.Cause SolutionMouse roller ball or the rotating encoder shafts that make contact w

Solving hardware installation problemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio

Computer will not start.Cause Solution2. Observe the beeps and LED lights on the front of the computer. Beeps and ashing LEDs are codes for specic p

Network status link light never ashes.NOTE: The network status light is supposed to ash when there is network activity.Cause SolutionNo active netwo

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Table 6-2 Solving network problems (continued)Diagnostics passes, but the computer does not communicate with the network.Cause SolutionTo access Cont

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving network problems 83

Solving memory problemsIf you encounter memory problems, some common causes and solutions are listed in the following table.CAUTION: Power may still b

Power LED ashes Red ve times, once every second, followed by a two second pause, and the computer beeps ve times. (Beeps stop after fth iteration

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause SolutionThis is useful for having the browser remember some specic information that the Web server can later

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.the problem persists, replace the RTC batter

Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur