Maintenance & Service GuideHP EliteOne 800 G2 23 inch All-in-OneHP EliteOne 705 G2 23-inch Touch All-in-OneHP ProOne 600 G2 21 inch All-in-One
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4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press E
Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti
Table 5-1 Computer Setup—Main (continued)●Lock BIOS VersionIf this option is checked, the system is locked to the current BIOS version and updates ar
Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu
Table 5-2 Computer Setup—Security (continued)●Data Recovery PolicySelect ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you selec
Table 5-2 Computer Setup—Security (continued)Default is ‘Unlock’.Cover Removal Sensor (Disabled/Notify user/Administrator password)Lets you disable t
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Legacy Boot OrderSpecify the order in which legacy boot sources (such as a network
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Virtualization Technology for Directed I/O (VTd) (Intel only)Controls virtualizatio
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Serial port B●SATA0●SATA1●SATA2●SATA3●SATA5●Front USB ports●Rear USB ports●USB cha
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)This feature is designed to provide a visual indication of what sleep state the sys
1 Product featuresOverviewNOTE: For the latest specications or additional specications on this product, go to http://www.hp.com/go/ quickspecs/ and
Recovering the Conguration SettingsThis method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup
6 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
4. Select your computer, and then select your operating system.5. In the Diagnostic section, follow the on-screen instructions to select and download
7 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in
●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If
Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv
Poor performance.Cause Solution3. Make sure the processor heat sink is installed properly.Hard drive is full. Transfer data from the hard drive to cre
Computer powered o automatically and the Power LED ashes red four times and then white two times.Cause SolutionProcessor thermal protection activate
Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So
EliteOne 800Front componentsComponent Component1 Dual microphone array (optional) 4 Webcam (optional)2 Webcam activity LED (with optional webcam) 5 16
Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer
Drive not found (identied).Cause SolutionThe device is attached to a SATA port that has been hidden in Computer Setup.Run the Computer Setup utility
Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not
Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se
Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energy saver features are enabled.Press any key or click the
Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop
The picture is broken up, rolls, jitters, or ashes.Cause SolutionThe monitor connections may be incomplete or the monitor may be incorrectly adjusted
“Out of Range” displays on screen.Cause Solution1. Press the Windows logo + l to open the Settings charm.2. Select Change PC Settings, select General,
Certain typed symbols do not appear correct.Cause SolutionIn Windows 7, click Start, select All Programs, select Accessories, select System Tools, and
Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics c
Side componentsComponent Component1 Power button 7 Microphone/line in jack2 hard disk drive activity LED 8 HP SD media card reader (optional)3 USB 3.0
There is no sound or sound volume is too low.Cause SolutionTo access Device Manager in Windows 8.1, from the Start screen, type c, select Control Pane
Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese
Mouse does not respond to movement or is too slow.Cause Solution1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to dis
Solving Hardware Installation ProblemsYou may need to recongure the computer when you add or remove hardware, such as an additional drive or expansio
Computer will not start.Cause SolutionNOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed
Table 7-2 Solving Network Problems (continued)Network driver does not detect network controller.Cause SolutionTo access Device Manager in Windows 10,
Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the network connector a
New network card will not boot.Cause SolutionNew network card may be defective or may not meet industry-standard specications.Install a working, indu
Out of memory error.Cause SolutionYou have run out of memory to run the application. Check the application documentation to determine the memory requi
System will not boot from CD-ROM or DVD drive.Cause SolutionNon-bootable CD in drive. Try a bootable CD in the drive.Boot order not correct. Run the C
Rear componentsComponent Component1 Power cable retention loop 7 DisplayPort connector2 Port cover security screw hole 8 (2) USB 3.0 ports3 Serial por
Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn o the computer and insert a thin metal rod into
Solving USB ash drive problemsIf you encounter USB ash drive problems, common causes and solutions are listed in the following table.USB ash drive
Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li
Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c
Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is
8 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The in
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the
▲Type help in the taskbar search box, and then select Help and Support.●If you need to correct a problem with a preinstalled application or driver, us
●System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.●Factor
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recover
Internal componentsComponent Component1 Optical disc drive 4 Hood sensor2 Secondary hard disk drive 5 Memory3 Primary hard disk drive 6 RTC BatteryEli
Restoring and recovering using Windows tools Windows oers several options for restoring from backup, refreshing the computer, and resetting the compu
6. Select Refresh your PC.7. Follow the on-screen instructions.Recovery using Windows operating system media (purchased separately)To order a Windows
1. After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where
NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run syste
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.2. Select Windows disk.3. From the drop-down menu, select
1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, clic
6. Under I need help immediately, click System Recovery.7. Select Yes, and then click Next. Your computer restarts.8. When the computer restarts, you
6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immedi
After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Follow the on-screen instructions
9 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator
EliteOne 705Front componentsComponent Component1 Dual microphone array (optional) 4 Webcam (optional)2 Webcam activity LED (with optional webcam) 5 16
Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S
Control panel message Description Recommended action00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failur
Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail
Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac
Control panel message Description Recommended action90B-Fan Failure The system has detected that a cooling fan is not operating correctly.1. Reseat fa
4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink
10 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilitie
1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.
Clearing and resetting the BIOSThe CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security se
A Power cord set requirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm
Side componentsComponent Component1 Power button 7 HP SD media card reader (optional)2 hard disk drive activity LED 8 Optical disc drive eject button3
Country-specic requirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou
B Statement of VolatilityHP conrms that CMIT desktop HP All-in-One systems contain DDR3 or DDR4 volatile memory (memory amount depends on the custome
C SpecicationsHP EliteBook 800 G2 modelsDimensionsWidthDepthHeightWithout stand22.3 in (567.2 mm)2.3 in (59 mm)15.5 in (392.7 mm)Easel stand22.3 in (
HP EliteBook 705 G2 modelsDimensionsWidthDepthHeightWithout stand22.3 in (567.2 mm)2.3 in (59 mm)15.5 in (392.7 mm)Easel stand22.3 in (567.2 mm)3.2 in
HP ProBook 600 G2 modelsDimensionsWidthDepthHeightWithout stand20.92 in (567.2 mm)2.31 in (58.71 mm)14.63 in (371 mm)Easel stand20.92 in (567.2 mm)5.8
IndexSymbols/Numerics600 10front components 10internal components 13rear components 12side components 11705 6front components 6internal components 9re
f11 recovery, Windows 8 140f11 recovery, Windows 8.1 140fanillustrated 18removing 79featuresoverview 1feetremoving 83ngerprint readerremoving 80ash
rear components 12side components 11Rrear I/O panelremoving 73rear I/O port coverillustrated 16rear port coverillustrated 16removing 31recline standat
steps for creating recovery discs 143steps for creating recovery media 142steps for creating recovery USB ash drive 143System Recovery 145System Reco
Rear componentsComponent Component1 Power cable retention loop 7 DisplayPort connector2 Port cover security screw hole 8 (2) USB 3.0 ports3 Serial por
Internal componentsComponent Component1 Optical disc drive 4 Hood sensor2 Secondary hard disk drive 5 Memory3 Primary hard disk drive 6 RTC BatteryEli
© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u
ProOne 600Front componentsComponent Component1 Dual microphone array (optional) 4 Webcam (optional)2 Webcam activity LED (with optional webcam) 5 16:9
Side componentsComponent Component1 Power button 6 Microphone/line in jack2 hard disk drive activity LED 7 HP SD media card reader (optional)3 USB 3.0
Rear componentsComponent Component1 Power cable retention loop 7 DisplayPort connector2 Port cover security screw hole 8 (2) USB 3.0 ports3 Serial por
Internal componentsComponent Component1 Optical disc drive 4 Memory2 hard disk drive 5 RTC Battery3 Hood sensor ProOne 600 13
LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu
2 Illustrated parts catalogComponent appearance may vary depending on model.NOTE: HP continually improves and changes product parts. For complete and
Item Description Panel/trim kit, includes(1) Left side trim(2) Right side trim (includes ngerprint reader and cable)(3) Top trim(4) Bottom trim(5) R
Misc partsItem Description(1) System board(2) Converter board(3) Serial port and PS/2 connector boardNOTE: HP ProOne 600 models also include a hood se
Item Description(6) Webcam module (7) Speakers (left and right)(8) Fan Heat sink (thermal module) (includes replacement thermal material)(9) For use
Mass storage devicesDescriptionOptical drive (does not include bezel)Blu-ray writer (BD-RE) driveDVD±RW driveDVD-ROM drivePrimary hard drive (not illu
About This BookWARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.CAUTION: Te
DescriptionInternal PCIe storage256-GB solid-state drive, 2280SS, PCIe, NVMe128-GB solid-state drive, 2280SS, PCIe, NVMeProcessors and memory modulesD
CablesDescriptionTouch control cableAntenna cableBacklight cableHard drive cableHard drive + optical drive SATA data cableConverter board cableLVDS (d
DescriptionWashableUSB, antimicrobialUSB, opticalUSB, laser22 Chapter 2 Illustrated parts catalog
3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the
Generating staticThe following table shows that:●Dierent activities generate dierent amounts of static electricity.●Static electricity increases as
Personal grounding methods and equipmentUse the following equipment to prevent static electricity damage to equipment:●Wrist straps are exible straps
●Material handling packages●Conductive plastic bags●Conductive plastic tubes●Conductive tote boxes●Opaque shielding bags●Transparent metallized shield
Cleaning the Computer CaseFollow all safety precautions in General cleaning safety precautions on page 26 before cleaning the computer.To clean the co
Cleaning the mouseBefore cleaning the mouse, ensure that the power to the computer is turned o.●Clean the mouse ball by rst removing the retaining p
●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With
iv About This Book
SATA hard drive cablesSATA data cableAlways use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.C
4 Removal and Replacement ProceduresThe following sections provide information about disassembling various components of the computer.Preparing to dis
4. Pull the port cover toward the bottom and o the computer (2).Attaching and removing a standThree stands are available for the computer:●Recline st
3. Lower the stand onto the computer and press down until it clicks into place (2).Removing a recline standTo remove the stand:1. Prepare the computer
Adjustable-height standAttaching an adjustable-height standTo install the stand:1. Place the computer face down on a soft at surface. HP recommends t
Easel standAttaching an easel standTo install the stand:1. Place the computer face down on a soft at surface. HP recommends that you set down a blank
4. Lift the stand up (2), and then pull the stand hooks out of the computer (3).36 Chapter 4 Removal and Replacement Procedures
Access panelThe computer has one main rear access panel that allows access to internal components.To remove the access panel:1. Prepare the computer f
DrivesDescriptionOptical drive (does not include bezel)Blu-ray writer (BD-RE) driveDVD±RW driveDVD-ROM drivePrimary hard drive (not illustrated)1 TB,
DescriptionInternal PCIe storage256-GB solid-state drive, 2280SS, PCIe, NVMe128-GB solid-state drive, 2280SS, PCIe, NVMeHard disc driveThe hard disk d
Table of contents1 Product features ...
8. Remove the four mounting screws from the 2.5 inch hard drive. Be sure to keep the screws together with the blue rubber grommets to use to install a
3. Place the 2.5 inch hard drive into the drive cage and slide it toward the cables until the cage snaps into place.4. Connect the power and data cabl
6. Align the new optical drive with the opening in the side of the computer. Push the drive in rmly until it snaps into place.NOTE: The optical drive
Converter boardThe converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two
6. Remove the two Torx screws (2) that secure the board to the computer.7. Lift the converter board from the computer.To install the converter board,
Top trimThe top trim is located along the top of the computer.To remove the top trim:1. Prepare the computer for disassembly (see Preparing to disasse
Webcam moduleOn products that ship with a webcam module, the module is located at the top of the computer beneath the top trim. It is housed in a meta
9. If you need to install a shutter blank into the webcam slot, see the following images for webcam components and an illustration of an installed shu
System board (EMI) shieldThe system board shield covers the system board. A latch holds the shield in place.To remove the system board shield:1. Prepa
MemoryDescription8-GB4-GB2-GBThe computer comes with small outline dual inline memory modules (SODIMMs).The memory sockets on the system board can be
General cleaning safety precautions ... 26Cleaning the C
●The system will operate in single channel mode if the SODIMM sockets are populated in one channel only.●The system will operate in ex mode if the me
7. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches l
BatteryThe battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacin
7. Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board (EMI) shield.
PCI-Express M.2 Solid-State DriveDescription256-GB solid-state drive, 2280SS, PCIe, NVMe128-GB solid-state drive, 2280SS, PCIe, NVMeThe optional PCI-E
7. Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket (2).To install the PCI-Express M.2 SSD, reverse the removal p
WLAN moduleDescriptionIntel Dual Band Wireless-AC 7265 NVHP WLAN 802.11 a/b/g/n + Bluetooth 4.0Intel Dual Band Wireless-AC 7260 + Bluetooth 4.0Intel D
8. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3).To install the WLAN module, reverse the removal proced
AntennasThe antennas route from the WLAN module to transceivers at the top of the computer. The transceivers are secured to the computer with adhesive
Heat sinkHeat sink appearance varies based on processor type and graphics memory.To remove the heat sink:1. Prepare the computer for disassembly (see
WLAN module ...
8. Lift the heat sink out of the computer.CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surf
Processor – AMD modelsDescriptionAMD A10-8750B (3.6-GHz) processorAMD A8-8650B (3.2-GHz) processorAMD A6-8550B (3.7-GHz) processorAMD A4-8350B (3.5-GH
Processor – Intel modelsDescriptionIntel Core i7-6700 (3.4-GHz) processorIntel Core i5-6600 (3.3-GHz) processorIntel Core i5-6500 (3.2-GHz) processorI
8. Raise and rotate the microprocessor retainer to its fully open position (2), and then carefully lift the processor from the socket (3).CAUTION: Do
System boardThe system board is secured with a a total of ten Torx screws. Two of the screws also secure the removable side bracket, and two other scr
14. Remove the six remaining Torx screws (3) that secure the system board to the computer.NOTE: System board appearance may vary.15. Position the cabl
5. If necessary, press Ctrl+A to initiate edit mode.6. Edit the elds listed. If the feature byte has data or is not editable, then it was not cleared
System board calloutsSystem board callouts, HP EliteOne 705 G2 modelsSys Bd Label Color Component Sys Bd Label Color ComponentCPU Black Processor so
System board callouts, HP EliteOne 800 G2 dGPU modelsIMPORTANT: The LVDS connector is in a dierent location on the system board of EliteOne 800 dGPU
System board callouts, HP EliteOne 800 G2 UMA modelsIMPORTANT: The LVDS connector is in a dierent location on the system board of EliteOne 800 dGPU m
Solving hard drive problems ...
System board callouts, HP ProOne 600 G2 modelsSys Bd Label Color Component Sys Bd Label Color ComponentCHFAN Black Fan connector PSWD Green Clear
Serial/PS2 boardThe serial/PS2 board is located to the left of the center rear I/O panel. It is secured with two screws and has one connected cable.NO
9. Remove the two Torx screws (2) that secure the board, and then rotate the board up and remove it from the computer (3).10. Remove the serial/PS2 bo
Center rear I/O panelThe center rear I/O panel is located below the stand on the bottom rear of the computer. It is secured with two screws. You must
SpeakersThe speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws.To remove the speakers:1. Pr
VESA mounting bracketThe VESA mounting bracket is located under the stand.To remove the VESA mounting bracket:1. Prepare the computer for disassembly
7. Remove the four black Torx screws (1) and the silver Torx screw (2), and then remove the bracket from the computer (3).To replace the VESA mounting
Power supplyDescription200W for use in models with discrete graphics160W for use in models with UMA graphicsThe power supply is located in the middle
8. Remove the power supply from the computer (2).To install the power supply, reverse the removal procedures.78 Chapter 4 Removal and Replacement Pr
Fan assemblyThe fan assembly is located partially under the VESA mounting bracket and is secured with four Torx screws.To remove the fan assembly:1. P
System Recovery when Windows is responding ... 145System Recovery when Windows is not respondi
Right trim and ngerprint readerThe right trim can include an integrated ngerprint reader. One cable connects to the ngerprint reader, and six Torx
8. If installed, remove the plastic optical drive cover by lifting it from the inside and pulling it o.9. Remove the six Torx screws that secure the
Left trimTo remove the left trim:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).2. Remove the rear por
Bottom trim and feetThe bottom trim is secured with three screws. The two outer screws also secure the feet.Bottom trim location:Feet locations:To rem
13. Lift the feet o, and then rotate the bottom trim o the computer.To install the bottom trim an feet, reverse the removal procedures.When replacin
Display panelIMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old
16. Press the two tabs at the top of the display panel that secure the panel to the frame, and then separate the frame from the display enough to acce
17. Disconnect the cables from the connectors located on the inside of the display panel, and then remove the panel.NOTE: Touch displays have multiple
Cables and connectorsUse the following image to determine cable routing on the main frame.88 Chapter 4 Removal and Replacement Procedures
5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change settings from the defaults or
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