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Strany 1 - Maintenance and Service Guide

HP Pavilion dm4 Entertainment PCMaintenance and Service Guide

Strany 2

Customer-accessible and upgradable √√ Supports up to 8 GB of system memory √√ DDR3-1333MHz dual channel support √√ Supports the following configu

Strany 3 - Safety warning notice

Restoring using the restore media1. If possible, back up all personal files.2. Insert the first recovery disc into the optical drive on your computer

Strany 4

Backing up and recovering your informationIt is very important to back up your files and keep any new software in a safe place. As you add newsoftware

Strany 5 - Table of contents

Using Windows Backup and RestoreGuidelines:● Be sure that the computer is connected to AC power before you start the backup process.●Allow enough time

Strany 6

Using Windows system restore pointsA system restore point allows you to save and name a snapshot of your hard drive at a specific pointin time. You ca

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8 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law

Strany 8

Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis

Strany 9 - 1 Product description

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane

Strany 10

10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift

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15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside-down.WARNING! The backlight contains merc

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18. Remove the backlight from the backlight frame.19. Disconnect the display panel cable (1) from the LCD panel.20. Remove the screws (2) that secure

Strany 13 - TouchPad

Wireless Integrated wireless local area network (WLAN)options by way of wireless module:√√ Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 withWiDi su

Strany 14

IndexAAC adapterspare part numbers 22action keysidentifying 8action keys mode 83administrator password 82audio in (microphone) jack,identifying 10audi

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esc key, identifying 8Ethernet, product description 2external media cards, productdescription 3external monitor port 10Ff11 91fan always on 82fan/heat

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processorproduct description 1removal 77spare part numbers 15, 25, 77product descriptionaudio 2camera 2display panel 1Ethernet 2external media cards 3

Strany 18 - Left side

Supports battery fast charge √ 9-cell (100 Whr) 3.0 Ah Li-ion battery √√ 6-cell (62-Whr) 2.80Ah Li-ion battery √√ 6-cell (55-Whr) 2.55 Ah Li-io

Strany 19 - Display 11

2 External component identificationTopTouchPadComponent Description(1)TouchPad light Turns the TouchPad on and off. Quickly double-tap theTouchPad lig

Strany 20

LightsComponent Description(1)Power light●White: Power is on.● Blinking white: The computer is in the Sleep state.●Off: The computer is off or in Hibe

Strany 21 - 3 Illustrated parts catalog

ButtonsComponent Description(1)Power button ● When the computer is off, press the button to turn onthe computer.●When the computer is on, press the bu

Strany 22 - Computer major components

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy

Strany 23 - Computer major components 15

FrontComponent Description(1) Digital Media Slot Supports the following digital card formats:● MultiMedia card● Secure Digital (SD) card● Secure Digit

Strany 24

Left sideComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act a

Strany 25 - Computer major components 17

Component Description(8) RJ-45 (network) lights●White: The network is connected.● Amber: The network is showing activity.(9)RJ-45 (network) jack Conn

Strany 26

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Strany 27 - Display assembly components

RearComponent DescriptionVent Enables airflow to cool internal components.NOTE: The computer fan starts up automatically to cool internalcomponents an

Strany 28 - Plastics Kit

3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and modelnumber loc

Strany 29 - Mass storage devices

Computer major components14 Chapter 3 Illustrated parts catalog

Strany 30 - Miscellaneous parts

Item Description Spare part number(1) 35.56 cm (14.0 in), SVA, high-definition (HD), BrightView LED display assemblyNOTE: See Display assembly compone

Strany 31

Item Description Spare part number For use in models equipped with discrete graphics 636939-001(12) Bluetooth module NOTE: The Bluetooth module cable

Strany 32

Item Description Spare part number Atheros AR9002WB-1NGB 802.11 b/g/n 1x1 WiFi and Bluetooth 2.1+EDR ComboAdapter (BT3.0+HS ready)For use in Algeria,

Strany 33

Item Description Spare part number 4 GB 621569-001(14) Battery 9-cell, 100 WHr (3.0 Ah) Li-ion 636631-001 6-cell, 62 WHr (2.80 Ah) Li-ion 593562-001

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Display assembly componentsItem Description Spare part number(1) Display bezel 636938-001(2) Webcam module 615744-001(3) Display panel (35.56 cm (14.0

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Item Description Spare part number(4b) Antennas and cables (5) Display hinge covers 608210-001(6) Display bracket 608214-001(7) Display back cover

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Mass storage devicesItem Description Spare part number(1) Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive (select models only) 6777

Strany 37 - Service considerations

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Strany 38 - Drive handling

Miscellaneous partsDescription Spare part numberAC adapters90 W Smart AC adapter, RC/V 3W 609940-00165 W Smart AC adapter, RC/V 3W 609939-001Power cor

Strany 39 - Grounding guidelines

Sequential part number listingSpare partnumberDescription449137-001 RTC battery490371-001 Power cord, AC, 3-pin, black, 1.83 m, for use in North Ameri

Strany 40

Spare partnumberDescription600370-001 Broadcom 4313/2070 802.11b/g/n (1x1) and Bluetooth high-speed Half Mini Card for use inAfghanistan, Albania, Alg

Strany 41

Spare partnumberDescription608222-121 Keyboard for use in English and French Canada608222-131 Keyboard for use in Portugal608222-141 Keyboard for use

Strany 42 - Serial number

Spare partnumberDescription631956-001 Intel Centrino advanced wireless-N 1030 + Bluetooth® combo 802.11b/g/ n 1x2 with WiDi supportFor use in Albania,

Strany 43 - Computer feet

Spare partnumberDescription642731-001 Fan/heat sink for use in UMA models in which the processor is soldered to the system board (includesreplacement

Strany 44 - Description Spare part number

Spare partnumberDescription678100-001 320 GB, 7200 rpm hard drive678101-001 500 GB, 7200 rpm hard drive678102-001 640 GB, 7200 rpm hard drive678103-00

Strany 45

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Strany 46

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Strany 47 - RTC battery

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Strany 48 - WLAN module

iv Safety warning notice

Strany 49

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Strany 50

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Strany 51 - Hard drive

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 75 screws, in 12 different sizes, that m

Strany 52

Computer feetDescription Spare part numberRubber Feet Kit 608228-001The computer feet are adhesive-backed rubber pads. The feet attach to the base enc

Strany 53 - Optical drive

BatteryDescription Spare part number9-cell, 100 WHr (3.0 Ah) Li-ion 636631-0016-cell, 55 WHr (2.55 Ah) Li-ion 593554-0016-cell, 62 WHr (2.80 Ah) Li-io

Strany 54

Memory moduleDescription Spare part number2 GB (PC3-10600 1333 MHz) 621565-0014 GB (PC3-10600 1333 MHz) 621569-001Before removing the memory module, f

Strany 55 - Keyboard

5. Remove the module (2) by pulling it away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertio

Strany 56 - 8. Remove the keyboard

RTC batteryDescription Spare part numberRTC battery 449137-001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar

Strany 57 - Top cover

WLAN moduleDescription Spare partnumberIntel Centrino wireless-N 1000 802.11b/g/n 1x2 with WiDi supportFor use in Argentina, Bolivia, Brazil, Canada (

Strany 58

Description Spare partnumberRealtek RTL8188CE 802.11b/g/n WiFi with Realtek CSRBC4 Bluetooth 2.1+EDR AdapterFor use in Algeria, Argentina, Bahrain, Be

Strany 59

Table of contents1 Product description ...

Strany 60

3. Remove the two Phillips M2.0×4.0 screws (2) that secure the WLAN module to the computer.(The edge of the module opposite the slot rises away from t

Strany 61 - Fingerprint reader board

Hard driveNOTE: All hard drive spare part kits include a hard drive bracket.NOTE: The hard drive cable is included in the Cable Kit, spare part number

Strany 62

5. Lift the hard drive out of the hard drive bay (2).6. If it is necessary to replace the hard drive bracket (also called the protective cover), disco

Strany 63 - Power button board

Optical driveDescription Spare part numberDVD±RW SuperMulti DL Drive (select models only) 677742-001Optical drive weight saver 660550-00Before removin

Strany 64 - Display assembly

6. Firmly pull outward on the open tray (2) until the drive slides out.7. Press the bezel release button (1), lift the bezel at an angle (2), and remo

Strany 65

KeyboardNOTE: For a detailed list of available keyboards, see Sequential part number listing on page 23.Description Spare part numberKeyboard, standar

Strany 66

7. Release the zero insertion force (ZIF) connector (3) to which the keyboard cable is attached anddisconnect the keyboard cable (4) from the system b

Strany 67

Top coverDescription Spare part numberTop cover, Dark Umber (includes TouchPad and bracket, button board, and cable) 636946-001Top cover, Steel Gray (

Strany 68

3. Remove the six Phillips M2.0x2.0 broadhead screws that secure the top cover to the baseenclosure.4. Turn the computer right-side up with the front

Strany 69

8. Remove the four Phillips M2.0 x 4.0 screws that secure the base enclosure and lift theenclosure.9. Lift the top cover from the base enclosure to ac

Strany 70

Grounding guidelines ... 31Electrostatic dischar

Strany 71 - USB board

10. Release the ZIF connector (1) to which the power button board cable is connected anddisconnect the cable from the system board (2).Reverse this pr

Strany 72 - Power connector cable

Fingerprint reader boardDescription Spare part numberFingerprint reader board 608225-001Before removing the fingerprint reader board, follow these ste

Strany 73

5. Remove the fingerprint reader board (5) from the top cover.Reverse the above procedure to install the fingerprint reader board.NOTE: To reinstall,

Strany 74 - Bluetooth module

Power button boardDescription Spare part numberPower button board (includes cable) 658706-001Before removing the power button board, follow these step

Strany 75

3. Remove the power button board (2).Reverse the above procedure to install the power button board.Display assemblyDescription Spare Part Number35.56

Strany 76 - Speaker assembly

c. Optical drive (see Optical drive on page 45)d. Top cover (see Top cover on page 49)Remove the display assembly:1. Turn the computer display-side up

Strany 77

7. If it is necessary to remove the display brackets, remove the two Phillips M2.0×3.0 screws (1)that secure the brackets to the base enclosure, and t

Strany 78 - System board

10. Remove the display bezel (4). The display bezel is available using spare part number636938-001.11. If it is necessary to replace the webcam module

Strany 79

13. Remove the cable from the routing path (3) along the bottom of the enclosure, disconnect thedisplay panel cable from the HP logo light cable (4),

Strany 80 - Fan/heat sink assembly

16. Use a tool to gently pry the display hinge covers (2) from the display.17. Remove the four Phillips M2.5x3.0 screws (1) that secure the display br

Strany 81

6 Specifications ...

Strany 82

20. Remove the wireless antennas and cables (3) from the display enclosure. The wirelessantennas and cables are included in the Display Cable Kit, spa

Strany 83

USB boardDescription Spare part numberUSB board (includes cable) 658707-001Before removing the USB board, follow these steps:1. Shut down the computer

Strany 84

Reverse this procedure to install the USB board.NOTE: When reinstalling note that the screw goes into the upper hole.Power connector cableDescription

Strany 85 - Processor

5. Remove the power connector (4) from the base enclosure.Reverse this procedure to install the power connector cable.Component replacement procedures

Strany 86

Bluetooth moduleNOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 608227-001.Description Spare part numberBluetooth mod

Strany 87 - 5 Setup Utility

4. Remove the Bluetooth module and cable from the slot in the base enclosure (3), while noting thecable routing path atop the speaker (4).Reverse the

Strany 88 - Displaying system information

Speaker assemblyDescription Spare part numberSpeaker assembly 608232-001Before removing the speaker assembly, follow these steps:1. Shut down the comp

Strany 89 - Exiting Setup Utility

4. Lift the speaker assembly straight up (3) to remove it from the base enclosure.Reverse this procedure to install the speaker assembly.Component rep

Strany 90 - Setup Utility menus

System boardNOTE: All system board kits include replacement thermal material.NOTE: System boards with the processor already installed, as well as with

Strany 91 - Diagnostics menu

g. Display assembly (see Display assembly on page 56)h. USB board (see USB board on page 63)i. Power connector cable (see Power connector cable on pag

Strany 93

Fan/heat sink assemblyNOTE: All fan/heat sink assembly kits include replacement thermal material.Description Spare part numberFan/heat sink assembly f

Strany 94 - Hard drive specifications

NOTE: Steps 1 through 4 apply to computers with discrete subsystem memory on the systemboard. Steps 5 through 7 apply to computers with UMA subsystem

Strany 95

4. Remove the fan/heat sink assembly (2).The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sinkassembly (1), the proce

Strany 96

5. Disconnect the fan cable from the system board.6. Follow the sequence embossed on heat sink to loosen the four Phillips M2.5×7.0 captive screws(1)

Strany 97 - 7 Backup and recovery

7. Remove the fan/heat sink assembly (2).The thermal material must be thoroughly cleaned from the surface of the processor component (1)and the fan/he

Strany 98 - Creating restore media

ProcessorNOTE: All processor spare part kits include thermal material.Description Spare part numberIntel Core i7 2620M processor, 2.7 GHz (SC turbo up

Strany 99 - Performing a system restore

2. Lift the processor (2) straight up and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)embossed on

Strany 100

5 Setup UtilityStarting Setup UtilitySetup Utility is a ROM-based information and customization utility that can be used even when yourWindows operati

Strany 101

4. When a confirmation prompt with your language selected is displayed, press enter.5. To save your change and exit Setup Utility, use the arrow keys

Strany 102

3. When the Setup Confirmation is displayed, press enter.4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Sa

Strany 103 - Create a system restore point

1 Product descriptionCategory Description Discrete UMAProduct Name HP Pavilion dm4 Entertainment PC √√Processors Intel® Core™ i7 processor i7-2620

Strany 104 - 8 Recycling

Setup Utility menusThe menu tables in this section provide an overview of Setup Utility options.NOTE: Some of the Setup Utility menu items listed in t

Strany 105

Select To do thisAction Keys Mode Enable/disable action keys.Boot Options Set the following boot options:● f10 and f12 Delay (seconds)―Set the delay

Strany 106

6 SpecificationsComputer specificationsDimensions Factor Metric U.S.Depth 22.8 cm 8.98 inWidth 34.8 cm 13.7 inHeight (front to rear) 2.5 to 3.2 cm 0.

Strany 107

35.56 cm (14.0 in) display specificationsDimensionsActive diagonal size 35.56 cm (14.00 in)Active area 309.399 x 173.952Resolution 1366 × 768 (HD)Weig

Strany 108

Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB*DimensionsHeight 9.5 mmWidth 70 mmWeight 101 gInterface type SATATransfer rate 100 MB/secSec

Strany 109

DVD±RW SuperMulti Double-Layer Drive specificationsApplicable disc Read CD-DA, CD+(E)G, CD MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE CD, CD-I, CD-I

Strany 110

System resource specificationsYou can use Device Manager to get a graphical view of the system resources that control how thedevices work on the compu

Strany 111

7 Backup and recovery● Restore●Creating restore media●Performing a system restore●Backing up and recovering your informationYour computer includes too

Strany 112

RestoreIn the event of hard drive failure, to restore your system to its factory image you will need a set ofrecovery discs or a recovery flash drive

Strany 113

Performing a system restoreHP Recovery Manager software allows you to repair or restore the computer to its original factorystate. HP Recovery Manager

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