HP Web Jetadmin Software Uživatelský manuál stáhnout pdf (Strana 5)

2. Right-click the device in the device list, and select Refresh Selection (Full).

3. Right-click the device in the device list, and select Delete. Right-click the device, and select Delete

again. Then rediscover the device.

4. Run a new full discovery from the navigation tree.

5. Make sure that WS Discovery is enabled using the device EWS.

6. Make sure that HP Web Jetadmin has the proper credentials to read all pertinent information

either for the device or in the global credential store.

Most of the time this is enough to force HP Web Jetadmin to assign the proper device plug-in to the

device. In very rare cases, the device might need to be flashed again with firmware from a USB flash

drive, especially if it was an early evaluation unit with suspect firmware.

In the case of HP FutureSmart devices where HP Web Jetadmin uses WS* to retrieve most of the

information, an EWS password set on the device can drastically limit the information that HP Web

Jetadmin can display because even retrieving information without proper credentials is blocked. For

example, if after right-clicking the device and selecting Refresh Selection (Full), the device displays a

better bitmap but claims a status of Credential Failure, an EWS password has been set on the device

and HP Web Jetadmin does not know it.

Notice that the front panel display still claims <Not Supported> and only the Tray gauges are present.

In this scenario, right-click the device, and select Update Credentials. If the EWS password is known,

enter the user name and password and set it for the device. Highlight a different device, and then

highlight the original device to see full support. HP Web Jetadmin stores the EWS password to be

used for all subsequent attempts to read or write information to the device.

If the EWS password is unknown, it is still possible to read minimal information from the device using

a Guest account, just as EWS does to display the Information tab when an EWS password is set.

Follow the instructions above for entering the EWS password into HP Web Jetadmin, but enter “guest”

as the user name and a blank password. HP Web Jetadmin should now have enough credentials to at

least display the proper the supplies gauges and front panel message.

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HP Web Jetadmin Software Uživatelský manuál Strana 5