3-8 Troubleshooting and Maintaining Your HP OfficeJet

I am having problems

scanning to e-mail or PC

fax.

Your e-mail or fax program must be set up and functioning

properly before you use it with HP PrecisionScan. See the

Scanning tab in the toolbox for more information. Contact

your e-mail vendor if you have difficulty configuring your

e-mail program.

We strongly recommend that you scan your original to a file,

and then attach the file to an e-mail message or fax the

contents of the file to your recipient.

I cannot edit or see scanned

text in my word processor.

Consider the following:

◆

If HP PrecisionScan identified the text as a drawing or

photograph, use the Viewer to change the region type to

Text

and transfer the scan to the destination again. Make sure that

your destination accepts editable text.

◆

If your original contains graphics and text, initiate the scan from

HP PrecisionScan instead of from within a third-party program.

◆

If your program places the text in frames, try enlarging the

frames to display all the text.

◆

Make sure

Auto Detect

is enabled in HP PrecisionScan.

I cannot find my scanned

file.

I closed a third-party

program and it did not ask

me if I wanted to save the

scan.

If you did not use the Save As command to specify where the

file should be stored, HP PrecisionScan automatically stores

it in either your default or Windows/Temp folder. The file in

the Temp folder will be named “autoNN.rtf”; make sure you

rename the file and move it so that another scan does not

overwrite it.

I cannot print a document. Make sure your HP OfficeJet is selected as the current or

default printer. On the Windows taskbar, click Start, point

to Settings, and then choose Printers. Right-click the

HP OfficeJet R Series icon, and choose Set as Default.

I hear a loud noise, and the

message “Cartridge carriage

blocked” appears on the

display.

The shipping insert was left inside the print-cartridge

carriage, or the latches were left open after the print

cartridges were inserted. Open the print-cartridge access

door, and remove the insert or close the latches. Turn the

HP OfficeJet off and then on again.

In HP PrecisionScan, the

Settings dialog box appears

scrambled or I get an

“assert” error message.

If you are using Windows 95, you may need a newer version

of comctl32.dll. If you install PhotoDeluxe, which is

included with your HP OfficeJet, and its Internet Explorer

4.0 option, it updates the .dll file. You can also obtain a patch

from the Microsoft Web site at www.microsoft.com.

Additional Troubleshooting Tips (Continued)

Issue What You Should Do

1 2 ... 17 18 19 20 21 22 23 24 25 26 27 ... 37 38

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