HP TippingPoint Next Generation Firewall Series Instalační manuál stáhnout pdf (Strana 11)

Next Generation Firewall Concepts and Deployment Guide 3

IMPORTANT: Another type of note that provides clarifying information or specific instructions.

TIP: Tips provide helpful hints and shortcuts, such as suggestions about how you can perform a task more

easily or more efficiently.

Customer Support

HP TippingPoint is committed to providing quality customer support to our customers. Each customer is

provided with a customized support agreement that provides detailed customer and support contact

information. When you need technical support, use the following information to contact Customer Support.

• Before Contacting Support, page 3

• Contact Information, page 3

Before Contacting Support

For the most efficient resolution of your problem, please take a moment to gather some basic information

from your records and from your system before contacting HP TippingPoint customer support.

Contact Information

For additional information or assistance, contact the HP Networking Support:

http://www.hp.com/networking/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questions

Customer Support Information

Information Location

Your customer number You can find this number on your Customer Support Agreement

and on the shipping invoice that came with your IPS.

Your DV Toolkit version number You can find this information by clicking Help > About in the

NGFW menu bar.

Your NGFW Appliance serial

number

You can find this number in the LSM in the System Summary

page, or on the shipping invoice that came with your system.

Your TOS version number You can find this information in the LSM in the System Summary

page, or by using the CLI

show version command.

Your SMS server serial number You can find this number on the bottom of the server chassis.

Also, from the SMS CLI, you can run the

key command.

Your SMS version number You can find this information on the Dashboard in the Updates

area. The Admin > General screen also displays the version

number.

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HP TippingPoint Next Generation Firewall Series Instalační manuál Strana 11