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HP LaserJet P2015 SeriesUser Guide

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Page format is different than on another HP LaserJet printerIf you used an older or different HP LaserJet printer driver (printer software) to create

Printer software problemsTable 7-6 Printer software problemsProblem SolutionA printer driver for the HP LaserJet P2015 printer is not visiblein the P

Improve print qualityThis section provides information about identifying and correcting print defects.NOTE If these steps do not correct the problem,

Vertical linesThe photosensitive drum inside the print cartridge has probablybeen scratched. Install a new HP print cartridge. See Replacethe print ca

Loose toner●Clean the inside of the printer. See Clean the printer forinstructions.●Check the media type and quality. See Supported paperand other med

Page skew●Make sure that the media is loaded correctly and themedia guides are not too tight or too loose against themedia stack. See Load media for m

Toner scatter outline●If large amounts of toner have scattered around thecharacters, the media might be resisting the toner. (Asmall amount of toner s

Clearing jamsOccasionally, media becomes jammed during a print job. You are notified of a media jam by an error inthe software and the printer control

2. Open the straight-through output door.3. Pull down the green pressure-release levers.4. With both hands, grasp the side of the media that is most v

5. Replace the print cartridge, and close the print-cartridge door.Input traysTo clear a jam in the input trays, perform the following steps:CAUTION D

1 Product informationThis chapter provides information on the following topics:●Product features●Identify product partsENWW 1

3. Press the print-cartridge-door button, and then remove the print cartridge from the printer.4. With both hands, grasp the side of the media that is

6. Open tray 2.7. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the pri

8. If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down theupper media guide. Carefully pull the media up

Straight-through output pathTo clear a jam in the straight-through output path, perform the following steps:CAUTION Do not use sharp objects, such as

3. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the printer.NOTE If yo

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.Damage caused by sharp objects will not be covered by the warr

4. Push down on the green lever on the automatic two-sided printing path door on the front of theprinter.5. With both hands, grasp the side of the med

7. Reinsert tray 2.8. Open the automatic two-sided printing path door on the back of the printer.9. With both hands, grasp the side of the media that

10. Close the automatic two-sided printing path door.108 Chapter 7 Problem solving ENWW

Network setup problem solvingIf the computer cannot discover the networked HP LaserJet 2015 Series printer, perform the followingsteps:1. Check the ca

Product featuresThe following are the standard configurations for the HP LaserJet P2015 Series printers.HP LaserJet P2015 printer●27 ppm (Letter-size)

110 Chapter 7 Problem solving ENWW

A Accessory/Consumable addendumThis appendix provides information on the following topics:●Order supplies and accessories●10/100 networking print serv

Order supplies and accessoriesYou can increase the printer's capabilities with optional accessories and supplies. Use accessories andsupplies spe

10/100 networking print serversTable A-2 HP LaserJet P2015 Series printerItem and description Order numberHP Jetdirect 175x fast-Ethernet external pr

HP print cartridgesHP policy on non-HP print cartridgesHewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refill

DIMMs (memory or font)The following sections provide instructions for installing, testing, and removing DIMMs.Install a memory DIMM If you add memory

4. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM bodyin until the metal retaining pins click.116 Appendix

5. Close the DIMM door.6. Reconnect all printer cables and cords, and then use the power switch to turn on the printer.Test the DIMM installationTo te

2. Open the DIMM door.3. Unlock the DIMM retaining pins by pressing them outward.118 Appendix A Accessory/Consumable addendum ENWW

4. Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer.NOTE Store the DIMM in an antistatic bag.5. Close the DIMM door.6. Rec

HP LaserJet P2015n printerThe HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an HP internalnetwork port.HP Lase

120 Appendix A Accessory/Consumable addendum ENWW

B Service and supportThis appendix provides information on the following topics:●Hardware service●Extended warranty●Guidelines for repacking the print

Hardware serviceIf your hardware fails during the warranty period, Hewlett-Packard offers the following support options:●Hewlett-Packard repair servic

Guidelines for repacking the printerUse the following guidelines when repacking the printer:●If possible, include print samples and 5 to 10 sheets of

124 Appendix B Service and support ENWW

C Printer specificationsThis appendix provides information on the following topics:●Environmental specifications●Acoustic emissions●Electrical specifi

Environmental specificationsOperating environment Printer plugged into an AC outlet:●Temperature: 10° C to 32.5° C (50° F to 90.5° F)●Humidity: 20 to

Electrical specificationsWARNING! Power requirements are based on the country/region where the printer is sold. Donot convert operating voltages. Doin

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 forcurrent information.NOTE The power reported is the highest value m

Physical specificationsDimensions●Width: 350 mm (16.8 inches)●Depth: 361 mm (14.2 inches)●Height: 256 mm (10.0 inches)Weight (3,000-page cartridge ins

Identify product partsThe following illustrations identify the components of the HP LaserJet P2015 Series printers. The HPLaserJet P2015dn model is sh

Printer capacities and ratingsPrint speed HP LaserJet P2015 printer:●27 ppm (letter), 26 ppm (A4)●First page out in as few as 8.5 secondsTray 2 capaci

D Regulatory informationENWW 131

FCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. Th

Declaration of Conformity statementsDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard Compa

Regulatory statementsLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplement

Laser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP Lase

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in theHP Planet Partners program. Thank you for being envir

handing it over to a designated collection point for the recycling of waste electrical and electronicequipment. The separate collection and recycling

E Warranty and licensingENWW 139

3 Automatic two-sided-printing media-size selector (duplex models only)4 HP internal network port (network-ready models only)5 USB port6 Rear automati

Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP LaserJet P2015 Series printers One year from date of purchaseHP wa

Hewlett-Packard software license agreementATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMSSET FORTH BELOW. USING THE SOFTWAR

Limited warranty for print cartridge lifeNOTE The following warranty applies to the print cartridge that came with this printer.This HP product is war

IndexSymbols/Numerics10/100 networking and wirelessprint servers 113Aaccessories, ordering 112acoustics 126alerts, setting up 48automatic two-sided pa

Documentation tab 49Help tab 49Network Settings tab 53Status tab 48Iimage quality 51improving print quality 92information pagesConfiguration page 46De

curl 95dropouts 92EconoMode 72gray background 93HP ToolboxFX settings 51light or faded print 92loose toner 94misformed characters 94optimizing for med

postscript level 3 emulationerrors 86printed page differs fromonscreen page 89printer software problems 91skewed pages 87toner scatter outline 96toner

*CB366-90951**CB366-90951*CB366-90951© 2006 Hewlett-Packard Development Company, L.P.www.hp.com

6 Chapter 1 Product information ENWW

2 Control panelThe printer control panel is comprised of six lights and two buttons. The lights produce patterns thatidentify the printer status.1 Jam

8 Chapter 2 Control panel ENWW

3 Product softwareFor easy printer setup and access to the full range of printer features, HP strongly recommends thatyou install the software that is

Supported operating systemsThe printer comes with software for the following operating systems:●Windows 98 (printer driver only)●Windows Me (printer d

Printer connectionsThis section shows you how to connect the printer to your computer or network by a USB or networkconnection.USB connectionsAll HP L

2. Connect the Ethernet cable to the Ethernet port on the back of the printer.3. Verify that one of the network lights (10 or 100) is illuminated on t

Software for WindowsThe following sections describe the Windows software that is available for the HP LaserJet P2015 Seriesprinters.Windows printer dr

Operating system To change the settings for allprint jobs until the softwareprogram is closedTo change the print job defaultsettings (for example, tur

Software for MacintoshThe following sections describe the Macintosh software that is available for the HP LaserJet P2015Series printers.Macintosh prin

Operating System To change the settings for allprint jobs until the softwareprogram is closedTo change the print job defaultsettings (for example, tur

4 Supported paper and other mediaThe HP LaserJet P2015 Series printer can use a variety of paper and other print media in accordancewith the guideline

Optimize print quality for media typesThe HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt tovarious med

Guidelines for using mediaYou can print on a variety of media, such as paper (including up to 100% recycled-fiber-content paper),envelopes, labels, tr

HP LaserJet P2015 SeriesUser Guide

PaperFor best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good qualityand free of cuts, nicks, tears, spots, loose

Envelopes with double-side seamsAn envelope with double-side-seam construction has vertical seams at both ends of the envelope ratherthan diagonal sea

Card stock construction●Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of100-180 Sheffield. 60-135 g/m2 (16-36 lb) car

5 Print tasksThis chapter provides information on the following topics:●Load media●Print-quality settings●Print on special media●Print on both sides o

Load mediaThe following sections describe how to load media into the different input trays.CAUTION If you try to print on media that is wrinkled, fold

Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray2 has side and rear media guides. When loadi

Print-quality settingsPrint-quality settings affect print resolution and toner usage.Use the following procedure to change print-quality settings:1. O

Print on special mediaThe following sections explain how to print on a variety of media.Print on an envelopeOnly use envelopes that are recommended fo

3. Place the envelope with the side to be printed facing up and the top edge along the left mediaguide.NOTE If the envelope has a flap on the short ed

4. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure theWindows printer driver or Configure the Macintosh pr

Copyright information© 2006 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation or translationwithout prior written permission

2. Feed the media with the top forward and the side to be printed on facing up.3. Open the printer Properties (or Printing Preferences in Windows 2000

2. Open tray 1 and adjust the media guides to the width of the media.3. Load media in tray 1 with the narrow side forward and the side to be printed o

Print on both sides of the page (duplex)The section explains the manual and automatic methods of printing on both sides of the paper.Manual two-sided

5. In the Installable Options section, select Not Installed from the Duplex Unit (for 2–SidedPrinting) drop-down list.6. Click OK.7. Open the Print di

14. Print side one of the document using tray 1.15. After side one has printed, remove the remaining paper from tray 1 and set it aside until after yo

Mac OS X1. Close the straight-through output door.2. If Manual Duplex does not appear as a printer option, perform the following steps:a. Verify that

5. Click OK.6. Print side one of the document from tray 1.7. Gather the printed pages, and straighten the stack.8. Return the stack to tray 1 with the

Mac OS X1. Open the straight-through output door.2. If Manual Duplex does not appear as a printer option, perform the following steps:a. Verify that H

5. Return the stack to tray 2 with the printed side down and the top edge toward the printer.6. Press the Go button to print side two.Automatic two-si

d. Click Apply Changes.e. Close the menu.ENWW Print on both sides of the page (duplex) 39

Table of contents1 Product informationProduct features ...

Print multiple pages on a single sheet of paper (N-upprinting)Use N-Up printing to place multiple document pages on a single printed page.1. Open the

Print bookletsYou can print booklets on letter, legal, or A4 paper.NOTE This feature is not available for all Macintosh OS X versions .1. Load paper i

Print watermarksYou can use the watermark option to print text "underneath" (in the background) of an existing document.For example, you mig

Cancel a print jobYou can cancel a print job from the following locations:●Printer control panel: To cancel the print job, press and release the Cance

44 Chapter 5 Print tasks ENWW

6 Managing and maintenanceThis chapter provides information on the following topics:●Printer information pages●HP ToolboxFX●Embedded Web server●Replac

Printer information pagesYou can print the following information pages.Demo pageThe Demo page contains examples of text and graphics. To print the Dem

HP ToolboxFXHP ToolboxFX is software that you can use to complete the following tasks:●Check the printer status.●Configure the printer settings.●View

StatusThe HP ToolboxFX Status folder contains links to the following main pages:●Device Status. View printer status information. This page indicates p

AlertsThe HP ToolboxFX Alerts folder contains links to the following main pages:●Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts f

Media to avoid ... 19Media that can da

Device settingsThe HP ToolboxFX Device Settings folder contains links to the following main pages:●Device Information. View information about the prin

Paper handlingUse the HP ToolboxFX paper-handling options to configure your default settings.Three options are available for handling print jobs when

System setupUse the HP ToolboxFX system settings options to configure miscellaneous print settings.NOTE You must click Apply to save your changes.Serv

PostScriptUse the PostScript option when you are using the HP postscript level 3 emulation print personality. Whenthe Print PostScript Errors option i

Embedded Web serverThe embedded Web server allows you to view printer and network status and to manage printingfunctions from your computer instead of

Hint After you open the URL, bookmark it so that you can return to it quickly in the future.The embedded Web server has three tabs that contain settin

LinksLinks are located in the upper-right part of the Status pages. You must have Internet access in order touse any of these links. If you use a dial

Replace the print cartridge1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. Forrecycling information, s

5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.6. Insert the print cartridge in the printer

Redistribute tonerWhen toner is low, faded or light areas appear on the printed page. You might be able to temporarilyimprove print quality by redistr

Help ... 49Device sett

Clean the printerClean the outside of the printer with a clean, damp cloth when necessary.CAUTION Do not use ammonia-based cleaners on or around the p

2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.3. Replace the print cartridge, and close the

NOTE For best results use a sheet of transparency. If you do not have any transparencies, youcan use copier grade media (70 to 90 g/m2 (18 to 24 lb.))

Clean the pickup roller (tray 1)If you want to clean the pickup roller for tray 1, follow these instructions:1. Unplug the power cord from the printer

4. Press the two black retaining tabs outward until the pickup roller is released from its seat.5. Remove the pickup roller from the printer.6. Dab a

8. Allow the pickup roller to dry completely.9. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then presst

Clean the pickup roller (tray 2)If you want to clean the pickup roller for tray 2, follow these instructions:1. Unplug the power cord from the printer

4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,HP LaserJet P2015dn, and HP LaserJet P2015x printers only).5

7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.8. Slide the pickup roller assembly to the right, and

9. Remove the pickup roller.10. Dab a lint-free cloth in water, and scrub the roller.11. Using a dry, lint-free cloth, wipe the pickup roller to remov

Toner specks ... 92Dropouts ...

13. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side thathas the notches in the shaft) into the r

18. Close the automatic two-sided path door.19. Reinstall the print cartridge, and close the print-cartridge door.20. Plug the printer in to turn it b

EconoModeEconoMode is a feature that allows the printer to use less toner per page. Selecting this option mayextend the life of the print cartridge an

7 Problem solvingThis chapter provides information on the following topics:●Finding the solution●Status-light patterns●Common Macintosh problems●HP po

Finding the solutionYou can use this section to find the solution to common printer problems.Step 1: Is the printer set up correctly?●Is the printer p

Yes If the demo page printed, go to Step 4: Is the print qualityacceptable?No If no paper came out, see Media problem solving.If you are unable to res

Status-light patternsTable 7-1 Status-light legendSymbol for "light off"Symbol for "light on"Symbol for "light blinking"

Light status State of the printer ActionReadyThe printer is ready with no job activity.To print a Configuration page, press andhold the Go button for

Light status State of the printer ActionManual Feed or Continuable ErrorThis state can be reached in the followingcircumstances:●Manual feed●General c

Light status State of the printer ActionFatal Error●Turn off the printer, wait 10seconds, and turn on the printer.●If you are unable to resolve thepro

FCC compliance ... 132Decl

Light status State of the printer ActionToner LowThe Go, Ready, and Attention lights actindependently of the Toner Low state.Order a new print cartrid

Light status State of the printer ActionJam Clear the jam. See Clearing jams.Table 7-2 Control-panel light messages (continued)ENWW Status-light patt

Light status State of the printer ActionPaper Out Load paper or other media.Paper MountThe loaded paper or other media is notsupported.Load acceptable

Common Macintosh problemsThis section lists problems that can occur when using Mac OS X.Table 7-4 Problems with Mac OS XThe printer driver is not lis

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.Cause SolutionThe PostScript Print

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.Cause Solution●

HP postscript level 3 emulation errorsThe following situations are HP postscript level 3 emulation language-specific and can occur whenseveral printer

Media problem solvingThe following problems with media cause print-quality deviations, jamming, or damage to the printer.Problem Cause SolutionPoor pr

Problem Cause Solutionautomatic two-sided printing media-sizeselector.88 Chapter 7 Problem solving ENWW

Printed page is different than what appeared on screenChoose the item that best describes the problem:●Garbled, incorrect, or incomplete text●Missing