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Table 54 General troubleshooting information for Continuous Access XP Journal
Error
Corrective action
The Command Vie
w XP management
station hangs,
or Continuous Access
XP Journal operations do not function
properly.
Ensure that the
problem is not caused by the management station or
Ethernet hardware or software, and restart the management station.
Restarting the Command View XP management station does not
affect Contin
uous Access XP Journal operations in progress.
Ensure that al
l Continuous Access XP Journal requirements and
restriction
saremet.SeeContinuous Access XP Journal operations
requirement
s and restrictions.
Ensure that t
he primary array, secondary array, and remote copy
connection
sarepoweredon,andNVSandcachearefully
operationa
l.
Check all en
tered values and parameters to ensure you entered the
correct inf
ormation on the Command View XP management station
(for example, secondary array S/N, path parameters, primary
data volume IDs, and secondary data volume IDs).
Ensure you are not using Auto LUN/Performance Control Base
Monitor.
An initiator or RCP channel-enable LED
indicator (on the Command View XP
control pane) is off or flashing.
Call you HP account support representative for assistance.
Status of pairs and/or logical paths is
not displayed correctly.
Check whether you selected correct items or options in Continuous
Access XP Journal panes, such as the DKC Operation pane, Pair
Operation pane, and Display Filter pane.
AContin
uous Access XP Journal error
messag
eisdisplayedontheCommand
View XP
management station.
Remove t
he error cause, and retry the Continuous Access XP
Journa
loperation.
The status of a logical path is not
normal.
Check the path status in the DKC Status pane, and see Table 55.
The pair status is suspended. Check the pair status in the Pairdisplay pane, and see Table 56.
Pairc
reate or pairresync operation
resul
ted in a timeout error.
If the timeout error was caused by a hardware failure, a SIM
is generated. If this occurs, call you HP account support
representative, and retry Continuous Access XP Journal operations
after the problem is solved.
If no SIM was generated, wait for 5 or 6 minutes, and check the
pair
status of the pairs being created or resumed. If the pair
status changed correctly, the failed operation completed after the
tim
eout message was issued. If the pair status did not change as
exp
ected, a heavy workload might have prevented the Continuous
Access XP Journal operation from completing. In this case, retry
the Continuous Access XP Journal operation when the array has
alighterworkload.
If
a communications error occurs between the Command View
X
P management station and the SVP, see the HP StorageWorks
Command View XP user guide for XP Disk Arrays for instructions.
There is a pinned track on a Continuous
Access XP Journal volume.
See Pinned track recovery for Continuous Access XP Journal
volumes for instructions.
214
Troubleshooting
- HP StorageWorks 1
- Contents 3
- About this guide 13
- Document conven 14
- HP technical support 14
- Subscription service 15
- HP websites 15
- Documenta 15
- 1OverviewofHPcopysolutions 17
- Overview of HP copy solutions 18
- XP Journal 19
- Journal obtain 20
- Journal copy 20
- Journal restore 20
- Components 21
- Local arrays 22
- Journal groups 23
- Data volume pairs 23
- Journal volumes 24
- Journal volume areas 25
- Consistency groups 26
- Remote copy connections 27
- Host failover software 28
- Update copy operations 30
- Read and w 30
- Journal processing 31
- Journal types 33
- Journal group o 34
- Journal obtain i 35
- Switching C 36
- Continuous Acce 44
- System requirements 47
- Logical unit (LU) types 48
- Maximum number of pairs 50
- Journal gr 51
- Duplicate volumes 53
- Installing h 58
- Planning for journal volumes 60
- Planning process 61
- Arranging journal volumes 62
- Journal volume capacity 62
- Access XP Journal operations 64
- You cannot u 68
- Combining Conti 69
- Basic behavior 75
- Hardware configuration 75
- Setup proce 76
- Disaster recovery 76
- Hardware configurations 78
- Setup procedure 79
- Transfer 87
- Copying access attributes 95
- See Table 27 97
- If the Writ 97
- If Continuous Ac 100
- DKC Operation pane components 100
- Changing option 108
- Adding logical paths 109
- Deleting logical paths 110
- 5 Using journal groups 117
- Using journal groups 118
- Changing opt 132
- Deleting journal groups 136
- Journal pair operations 141
- Restoring a p 159
- 7 Monitoring remote copy 165
- Starting usage monitoring 166
- Stopping usage monitoring 167
- Figure 67 Display Item pane 169
- Statistic Description 169
- 8Viewinghistoryofdatavolume 171
- History Operat 172
- 4. Click OK 175
- Changing array options 178
- Transferring 182
- Disaster recovery operations 184
- Overview o 185
- Blade syst 185
- Scope of Co 186
- Prerequisites 188
- Notes on operations 189
- Preparing fo 190
- NAS Blade 193
- Manager User's Guide 193
- (instance 16) 198
- Remote copy operations 201
- Splitting Cont 203
- Resynchronizin 205
- Disaster reco 207
- Commands 211
- Messages 211
- 12 Troubleshooting 213
- Corrective action 214
- Calling HP 219
- Troubleshooting 220
- When power i 221
- 14 Pinned track recovery for 225
- Continuous Access XP Journal 225
- 15 SIM reporting 227
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