Hp Systems Insight Manager Uživatelský manuál

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Strany 1 - Insight Manager Integration

HP OpenView Service Desk and HP Systems Insight Manager Integration User Guide Reference number: 449791-001 First edition: March 2007

Strany 2

Importing items as Service Desk configuration items from the HP SIM database 10 Table 2 Default Insight Manager Template Values Property Valu

Strany 3 - Contents

Appendix C 100 public.devices.ProductSubType='Storage' ORDERBY=public.devices.Name ASC [IM_SWITCH] SOURCE=public.db_deviceinfo, p

Strany 4

Appendix C 101 public.DB_DEVICEINFO.DESCRIPTION AS [DB_DeviceInfo_Description], \ public.DB_DEVICEINFO.CONTACT AS [DB_DeviceInfo_Contact], \

Strany 5 - Introduction

Appendix C 102 [DB_DeviceInfoEx_ROMVersion], \ [DB_DeviceInfoEx_OSName], \ [DB_DeviceInfoEx_OSType], \ [DB_DeviceInfoEx_OSVersion], \ [DB_Dev

Strany 6 - Supported Configurations

Appendix C 103 public.DB_DeviceInfo.DeviceKey = public.DB_DeviceInfoEx.DeviceKey AND \ public.deviceProtocolInfo.DeviceKey = public.devices.D

Strany 7 - ACES XML Import

Appendix C 104 public.DEVICES.FULLDNSNAME AS [devices_fullDNSName], \ public.DEVICES.OVERALLSTATUS AS [devices_OverallStatus], \ public.DEVIC

Strany 8

Appendix C 105 [DB_DeviceInfo_Contact], \ [DB_DeviceInfoEx_SerialNumber], \ [DB_DeviceInfoEx_AssetTag], \ [DB_DeviceInfoEx_TotalMemory], \ [D

Strany 9 - Creating a new template

Appendix C 106 LOADTABLE=FALSE CONDITION=public.devices.DeviceKey = public.DB_DeviceInfo.DeviceKey AND \ public.devices.DeviceKey = public.D

Strany 10

Appendix C 107 public.DEVICES.PRODUCTTYPESTR AS [devices_ProductTypeStr], \ public.DEVICES.PRODUCTSUBTYPE AS [devices_ProductSubType], \ publ

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Appendix D 108 Appendix D Servicedesk.xml File <?xml version="1.0" encoding="UTF-8"?> <!--

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Appendix E 109 Appendix E Ovwebconsole.xml File <?xml version="1.0" encoding="UTF-8"?> <!--

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Importing items as Service Desk configuration items from the HP SIM database 11 Creating a Data Source for Systems Insight Manager using an S

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Appendix F 110 Appendix F Additional Information HP ProLiant Essentials Management Software website: http://www.hp.com/servers/manage HP Man

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Index 111 Index A ACES_InsightManager.xml, 5, 7; troubleshooting, 49 Action on Event, 32; creating, 25 C CI. See Configuration Item category

Strany 16

Importing items as Service Desk configuration items from the HP SIM database 12 Before performing these steps, the PostgreSQL ODBC driver sho

Strany 17 - Insight Manager

Importing items as Service Desk configuration items from the HP SIM database 13 Figure 4 PostgreSQL ODBC Advanced Options window. Creating

Strany 18

Importing items as Service Desk configuration items from the HP SIM database 14 Figure 5 Import Mapping Window Table 3 Import Mapping Prope

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Importing items as Service Desk configuration items from the HP SIM database 15 Figure 6 Default Insight Manager Import Mapping Creating an

Strany 20

Importing items as Service Desk configuration items from the HP SIM database 16 9. Enter the account password. 10. Select Insight Manager a

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Importing items as Service Desk configuration items from the HP SIM database 17 warning: Attribute not defined: DB_DEVICEINFOEX_ASSETTAG on e

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Importing items as Service Desk configuration items from the HP SIM database 18 By default, the configuration file imports all devices with t

Strany 23

Automatic incident creation from HP SIM events 19 Automatic incident creation from HP SIM events The program hpsimsde.exe automatically parse

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Legal notices © Copyright 2005-2007 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required

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Automatic incident creation from HP SIM events 20 Figure 10 Executing the hpsimsde_test script to verify communication between SIM and Servic

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Automatic incident creation from HP SIM events 21 Figure 11 Test Incident created by running the hpsimsde_test script. Creating a custom com

Strany 27 - Mapping

Automatic incident creation from HP SIM events 22 5. In the Command field, enter the full path to the hpsimsde executable, for example: c:\p

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Automatic incident creation from HP SIM events 23 Figure 13 Service Desk Event files installed on the HP SIM server running on HP-UX Figure

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Automatic incident creation from HP SIM events 24 Creating a custom tool in HP SIM 5.1 In HP SIM version 5.1, the custom commands menu has be

Strany 30

Automatic incident creation from HP SIM events 25 The new custom tool displays at the defined menu location. Additionally, the custom tool de

Strany 31

Automatic incident creation from HP SIM events 26 Figure 17 Task Results for event forwarded to Service Desk

Strany 32

Automatic incident creation from HP SIM events 27 Figure 18 Incident Received from Systems Insight Manager Adding other fields to the Exter

Strany 33

Automatic incident creation from HP SIM events 28 Creating Incidents from Storage Essentials Events Incidents in Service Desk can be generate

Strany 34 - Management Homepage

Automatic incident creation from HP SIM events 29 Figure 20 Storage Essentials Incident Details

Strany 35 - HP Systems Insight Manager

Contents 3 Contents Introduction Supported Configurations ...

Strany 36

Automatic incident closing from HP SIM 30 Automatic incident closing from HP SIM The program hpsimsde.exe automatically parses the environmen

Strany 37

Automatic incident closing from HP SIM 31 7. Specify the user account that will be used to run the custom tool. 8. Set the number of target

Strany 38 - Service Desk Service Pages

Automatic incident closing from HP SIM 32 Creating an “Action on Event” in HP SIM The user configures what HP SIM events should be closed in

Strany 39

Launching HP SIM and other Management Applications from Service Desk 33 Launching HP SIM and other Management Applications from Service Desk

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Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk 34 Creating Smart Actions for HP SIM and the Insight Mana

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Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk 35 Defining a Smart Action for the in-context launch of

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Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk 36 Defining a Smart Action for the HP Integrated Lights

Strany 43

Creating Smart Actions for HP SIM and the Insight Management Agents in Service Desk 37 Figure 26 Smart Actions defined for the Incident view.

Strany 44

Service Desk Service Pages 38 Service Desk Service Pages Updating Systems Insight Manager to Discover the Service Desk Web Interface Through

Strany 45

Service Desk Service Pages 39 Adding Service Pages Tools Menu Entry Adding this tool definition will allow the user to launch to the OpenVi

Strany 46 - HP OpenView Web Console

Contents 4 Adding OpenView Web Console Tools Menu ... 46

Strany 47 - Homepage

Service Desk Service Pages 40 Viewing Incidents in Service Pages Modifying the Services Pages settings may be necessary to display the Inci

Strany 48

Service Desk Service Pages 41

Strany 49 - Troubleshooting

Service Desk Service Pages 42 Figure 30 Service Pages Specific Incident created by Systems Insight Manager

Strany 50 - Appendix A

Scheduling the HP SIM Data Exchange 43 Scheduling the HP SIM Data Exchange OpenView Service Desk provides command line utilities for various

Strany 51

Scheduling the HP SIM Data Exchange 44 The user must copy hpsimexchange.bat to the same location as sd_exchange.bat, and then edit the file

Strany 52

Scheduling the HP SIM Data Exchange 45 5. Enter a time for the task to execute, and then click Next. Figure 34 Scheduled Task Wizard time an

Strany 53

HP OpenView Web Console 46 HP OpenView Web Console Updating Systems Insight Manager to Discover the OpenView Web Console Through the Links ta

Strany 54

HP OpenView Web Console 47 Figure 36 OpenView Web Console Displaying Configuration Items Launching to the HP Systems Management Homepage If

Strany 55

HP OpenView Web Console 48 Figure 37 OpenView Web Console Incident Pop-up Actions

Strany 56

Troubleshooting 49 Troubleshooting Task Results error Description: When viewing the task results, the following message is displayed in the H

Strany 57

Introduction 5 Introduction Enterprise IT managers are responsible for delivering and maintaining the infrastructure and services that enable

Strany 58

Appendix A 50 Appendix A This appendix lists the contents of the Insight Manager SQL Data Exchange file. The configuration file is provided t

Strany 59

Appendix A 51 [DB_DeviceInfoEx_SerialNumber], \ [DB_DeviceInfoEx_AssetTag], \ [DB_DeviceInfoEx_TotalMemory], \ [DB_DeviceInfoEx_ROMVersion],

Strany 60

Appendix A 52 CAST ([DB_DeviceInfoEx].[OSDescription] AS VARCHAR) + ' - ' + \ CAST ([DB_DeviceInfo].[Description] AS VARCHAR) + &ap

Strany 61

Appendix A 53 [IM_CATEGORY] COLUMNS=[devices].[Name] AS [devices_Name], \ CAST ([deviceProtocolInfo].[PrimaryAddress] AS VARCHAR) AS [device

Strany 62

Appendix A 54 [devices].[ProductTypeStr]='Desktop' ORDERBY=[devices].[Name] ASC LOADTABLE=FALSE [IM_WORKSTATION] SOURCE=[DB_Devi

Strany 63

Appendix A 55 CAST ([DB_DeviceInfo].[Contact] AS VARCHAR) AS [DB_DeviceInfo_Contact], \ CAST ([DB_DeviceInfoEx].[SerialNumber] AS VARCHAR) AS

Strany 64

Appendix A 56 [devices_MxGUID], \ [DB_DeviceInfo_Location], \ [DB_DeviceInfo_Description], \ [DB_DeviceInfo_Contact], \ [DB_DeviceInfoEx_Seri

Strany 65

Appendix A 57 CAST ([DB_DeviceInfoEx].[OSVendor] AS VARCHAR) AS [DB_DeviceInfoEx_OSVendor], \ CAST ([DB_DeviceInfoEx].[OSDescription] AS VARC

Strany 66

Appendix A 58 [DB_DeviceInfoEx_OSVendor], \ [DB_DeviceInfoEx_OSDescription], \ [deviceProtocolInfo_PrimaryAddress], \ [IM_NAME1], \ [IM_NAME2

Strany 67

Appendix A 59 [devices].[DeviceKey] = [DB_DeviceInfoEx].[DeviceKey] AND \ [DB_DeviceInfo].[DeviceKey] = [DB_DeviceInfoEx].[DeviceKey] AND \ [

Strany 68

Introduction 6 • ovwebconsole.xml – tool definition file to add a launch to the HP OpenView Service Desk Web Console from Systems Insight Ma

Strany 69

Appendix A 60 CAST ([devices].[ProductName] AS VARCHAR) AS [IM_NAME1], \ [devices].[fullDNSName] AS [devices_fullDNSName], \ [devices].[Overa

Strany 70 - Appendix B

Appendix A 61 [IM_SWITCH] SOURCE=[DB_DeviceInfo], [DB_DeviceInfoEx], [devices], [deviceProtocolInfo] ATT=[devices_Name], \ [devices_ProductT

Strany 71

Appendix A 62 CAST ([DB_DeviceInfoEx].[AssetTag] AS VARCHAR) AS [DB_DeviceInfoEx_AssetTag], \ [DB_DeviceInfoEx].[TotalMemory] AS [DB_DeviceIn

Strany 72

Appendix A 63 [DB_DeviceInfo_Contact], \ [DB_DeviceInfoEx_SerialNumber], \ [DB_DeviceInfoEx_AssetTag], \ [DB_DeviceInfoEx_TotalMemory], \ [DB

Strany 73

Appendix A 64 CAST ([DB_DeviceInfoEx].[OSName] AS VARCHAR) + ' - ' + \ CAST ([DB_DeviceInfoEx].[OSDescription] AS VARCHAR) + '

Strany 74

Appendix A 65 [IM_NAME1], \ [IM_NAME2], \ [IM_CATEGORY] COLUMNS=[devices].[Name] AS [devices_Name], \ CAST ([deviceProtocolInfo].[PrimaryAdd

Strany 75

Appendix A 66 [deviceProtocolInfo].[DeviceKey] = [DB_DeviceInfo].[DeviceKey] AND \ [deviceProtocolInfo].[DeviceKey] = [DB_DeviceInfoEx].[Devi

Strany 76

Appendix A 67 [devices].[MxGUID] AS [devices_MxGUID], \ CAST ([DB_DeviceInfo].[Location] AS VARCHAR) AS [DB_DeviceInfo_Location], \ CAST ([DB

Strany 77

Appendix A 68 ATT=[devices_Name], \ [devices_ProductTypeStr], \ [devices_FullDNSName], \ [devices_OverallStatus], \ [devices_MxGUID], \ [DB_D

Strany 78

Appendix A 69 CAST ([DB_DeviceInfoEx].[OSName] AS VARCHAR) AS [DB_DeviceInfoEx_OSName], \ CAST ([DB_DeviceInfoEx].[OSType] AS VARCHAR) AS [DB

Strany 79

ACES XML Import 7 ACES XML Import A predefined XML file provided in association with this guide automatically defines several default values

Strany 80

Appendix B 70 Appendix B This appendix lists the contents of the Insight Manager Oracle Data Exchange file. The configuration file is provide

Strany 81

Appendix B 71 [devices_MxGUID], \ [DB_DeviceInfo_Location], \ [DB_DeviceInfo_Description], \ [DB_DeviceInfo_Contact], \ [DB_DeviceInfoEx_Seri

Strany 82

Appendix B 72 SIM_MANAGER.DB_DEVICEINFOEX.OSVENDOR AS [DB_DeviceInfoEx_OSVendor], \ SIM_MANAGER.DB_DEVICEINFOEX.OSDESCRIPTION AS [DB_DeviceIn

Strany 83

Appendix B 73 [DB_DeviceInfoEx_OSDescription], \ [deviceProtocolInfo_ip], \ [IM_NAME1], \ [IM_NAME2], \ [IM_PARENT], \ [IM_CATEGORY] COLUMNS

Strany 84

Appendix B 74 SIM_MANAGER.DEVICEPROTOCOLINFO.DEVICEKEY = SIM_MANAGER.DB_DEVICEINFO.DEVICEKEY AND \ SIM_MANAGER.DEVICEPROTOCOLINFO.DEVICEKEY =

Strany 85

Appendix B 75 SIM_MANAGER.DEVICES.FULLDNSNAME AS [devices_fullDNSName], \ SIM_MANAGER.DEVICES.OVERALLSTATUS AS [devices_OverallStatus], \ SIM

Strany 86

Appendix B 76 [devices_OverallStatus], \ [devices_MxGUID], \ [DB_DeviceInfo_Location], \ [DB_DeviceInfo_Description], \ [DB_DeviceInfo_Contac

Strany 87

Appendix B 77 SIM_MANAGER.DB_DEVICEINFOEX.OSVERSION AS [DB_DeviceInfoEx_OSVersion], \ SIM_MANAGER.DB_DEVICEINFOEX.OSVENDOR AS [DB_DeviceInfoE

Strany 88

Appendix B 78 [DB_DeviceInfoEx_OSVendor], \ [DB_DeviceInfoEx_OSDescription], \ [deviceProtocolInfo_ip], \ [IM_NAME1], \ [IM_NAME2], \ [IM_PAR

Strany 89

Appendix B 79 SIM_MANAGER.DEVICEPROTOCOLINFO.DEVICEKEY = SIM_MANAGER.DEVICES.DEVICEKEY AND \ SIM_MANAGER.DEVICEPROTOCOLINFO.DEVICEKEY = SIM_M

Strany 90 - Appendix C

ACES XML Import 8 Figure 1 ACES Import Selection Window The items automatically imported by the ACES_InsightManager.xml file can also be cr

Strany 91

Appendix B 80 SIM_MANAGER.DEVICES.SUBTYPE2 AS [devices_SubType2], \ SIM_MANAGER.DEVICES.PRODUCTNAME AS [IM_NAME1], \ SIM_MANAGER.DEVICES.FULL

Strany 92

Appendix B 81 [devices_SubType2], \ [devices_fullDNSName], \ [devices_OverallStatus], \ [devices_MxGUID], \ [DB_DeviceInfo_Location], \ [DB_D

Strany 93

Appendix B 82 SIM_MANAGER.DB_DEVICEINFOEX.OSNAME AS [DB_DeviceInfoEx_OSName], \ SIM_MANAGER.DB_DEVICEINFOEX.OSTYPE AS [DB_DeviceInfoEx_OSType

Strany 94

Appendix B 83 [DB_DeviceInfoEx_OSType], \ [DB_DeviceInfoEx_OSVersion], \ [DB_DeviceInfoEx_OSVendor], \ [DB_DeviceInfoEx_OSDescription], \ [de

Strany 95

Appendix B 84 SIM_MANAGER.DB_DEVICEINFO.DEVICEKEY = SIM_MANAGER.DB_DEVICEINFOEX.DEVICEKEY AND \ SIM_MANAGER.DEVICEPROTOCOLINFO.DEVICEKEY = SI

Strany 96

Appendix B 85 SIM_MANAGER.DEVICES.PRODUCTSUBTYPE AS [devices_ProductSubType], \ SIM_MANAGER.DEVICES.SUBTYPE2 AS [devices_SubType2], \ SIM_MAN

Strany 97

Appendix B 86 [devices_ProductSubType], \ [devices_SubType2], \ [devices_fullDNSName], \ [devices_OverallStatus], \ [devices_MxGUID], \ [DB_D

Strany 98

Appendix B 87 SIM_MANAGER.DB_DEVICEINFOEX.ROMVERSION AS [DB_DeviceInfoEx_ROMVersion], \ SIM_MANAGER.DB_DEVICEINFOEX.OSNAME AS [DB_DeviceInfoE

Strany 99

Appendix B 88 [DB_DeviceInfoEx_OSName], \ [DB_DeviceInfoEx_OSType], \ [DB_DeviceInfoEx_OSVersion], \ [DB_DeviceInfoEx_OSVendor], \ [DB_Device

Strany 100

Appendix B 89 SIM_MANAGER.DEVICES.DEVICEKEY = SIM_MANAGER.DB_DEVICEINFOEX.DEVICEKEY AND \ SIM_MANAGER.DB_DEVICEINFO.DEVICEKEY = SIM_MANAGER.D

Strany 101

Importing items as Service Desk configuration items from the HP SIM database 9 Importing items as Service Desk configuration items from the H

Strany 102

Appendix C 90 Appendix C This appendix lists the contents of the Insight Manager Data PostgreSQL Exchange file. The configuration file is pro

Strany 103

Appendix C 91 [DB_DeviceInfo_Contact], \ [DB_DeviceInfoEx_SerialNumber], \ [DB_DeviceInfoEx_AssetTag], \ [DB_DeviceInfoEx_TotalMemory], \ [DB

Strany 104

Appendix C 92 LOADTABLE=FALSE CONDITION=public.devices.DeviceKey = public.DB_DeviceInfo.DeviceKey AND \ public.devices.DeviceKey = public.DB

Strany 105

Appendix C 93 public.DEVICES.PRODUCTTYPESTR AS [devices_ProductTypeStr], \ public.DEVICES.PRODUCTSUBTYPE AS [devices_ProductSubType], \ publi

Strany 106

Appendix C 94 [devices_OverallStatus], \ [devices_MxGUID], \ [DB_DeviceInfo_Location], \ [DB_DeviceInfo_Description], \ [DB_DeviceInfo_Contac

Strany 107

Appendix C 95 public.DB_DEVICEINFOEX.OSVENDOR AS [DB_DeviceInfoEx_OSVendor], \ public.DB_DEVICEINFOEX.OSDESCRIPTION AS [DB_DeviceInfoEx_OSDes

Strany 108 - Appendix D

Appendix C 96 [IM_CATEGORY] COLUMNS=public.devices.name AS [devices_Name], \ public.DEVICEPROTOCOLINFO.PRIMARYADDRESS AS [deviceProtocolInfo

Strany 109 - Appendix E

Appendix C 97 SOURCE=public.db_deviceinfo, public.db_deviceinfoex, public.devices, public.deviceprotocolinfo ATT=[devices_Name], \ [devices_P

Strany 110 - Appendix F

Appendix C 98 public.DB_DEVICEINFOEX.ROMVERSION AS [DB_DeviceInfoEx_ROMVersion], \ public.DB_DEVICEINFOEX.OSNAME AS [DB_DeviceInfoEx_OSName],

Strany 111

Appendix C 99 [DB_DeviceInfoEx_OSVendor], \ [DB_DeviceInfoEx_OSDescription], \ [deviceProtocolInfo_PrimaryAddress], \ [IM_NAME1], \ [IM_NAME2

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