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Troubleshooting 84
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
• English (http://www.hp.com/support/ProLiant_TSG_en)
• French (http://www.hp.com/support/ProLiant_TSG_fr)
• Italian (http://www.hp.com/support/ProLiant_TSG_it)
• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1. Review the important safety information (on page 84).
2. Gather symptom information (on page 86).
3. Prepare the server for diagnosis (on page 86).
4. Use the Start diagnosis flowchart (on page 89) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
- HP ProLiant DL360 G6 Server 1
- User Guide 1
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- Front panel LEDs and buttons 8
- Rear panel components 9
- Rear panel LEDs and buttons 10
- System board components 11
- DIMM slots 12
- System maintenance switch 12
- NMI jumper 13
- SAS and SATA device numbers 15
- SAS and SATA hard drive LEDs 16
- Fan modules 17
- T-10/T-15 Torx screwdriver 18
- Operations 19
- Remove the access panel 21
- Install the access panel 21
- Remove the BBWC battery pack 21
- Remove the air baffle 22
- Install the air baffle 22
- Operations 25 25
- Rack planning resources 26
- Optimum environment 26
- Temperature requirements 27
- Rack warnings 28
- Installing hardware options 29
- Setup 31 31
- Registering the server 32
- Introduction 33
- 8. Install the fan module 34
- Memory options 38
- DIMM identification 40
- Memory configurations 40
- Installing a DIMM 44
- Removing hard drive blanks 46
- Installing a SAS hard drive 47
- Hard drive blackplane option 51
- Remove all fan modules 53
- Controller options 55
- Installing the cache module 56
- Expansion board options 58
- Cabling 69
- BBWC battery pack cabling 70
- Cabling 71 71
- PCI power cabling 72
- Configuration tools 73
- Using RBSU 74
- Auto-configuration process 74
- Boot options 75
- BIOS Serial Console 75
- Configuring AMP modes 75
- Array Configuration Utility 76
- Management tools 78
- Erase Utility 79
- Redundant ROM support 79
- USB support 79
- Diagnostic tools 80
- Integrated Management Log 81
- Keeping the system current 82
- Care Pack 83
- Troubleshooting 84
- Symbols on equipment 85
- Warnings and cautions 85
- Symptom information 86
- Loose connections 88
- Troubleshooting flowcharts 89
- Service notifications 89
- Server health LEDs 89
- General diagnosis flowchart 90
- Symptoms: 92
- Troubleshooting 94 94
- POST problems flowchart 95
- OS boot problems flowchart 97
- Troubleshooting 98 98
- • Redundancy failure 99
- (http://www.hp.com/support) 100
- Troubleshooting 101 101
- System battery 102
- FCC rating label 103
- Class A equipment 103
- Class B equipment 103
- Modifications 104
- • EMC Directive 2004/108/EC 105
- Japanese notice 106
- BSMI notice 106
- Korean notice 106
- Chinese notice 107
- Laser compliance 107
- Battery replacement notice 107
- Electrostatic discharge 109
- Specifications 110
- Technical support 113
- Technical support 114 114
- Customer Self Repair 115
- Technical support 116 116
- Reparo feito pelo cliente 117
- Technical support 118 118
- Technical support 119 119
- Technical support 120 120
- Acronyms and abbreviations 121
- Index 124 124
- Index 125 125
- Index 126 126
- Index 127 127
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