
1. To enable a media type, select the check box next to the media type.
2. To disable a media type, clear the check box next to the media type.
3. To dene a new media type, type the media name in Media Types. Select the check box next to the media
type to activate it.
Online Solutions
The Online Solutions feature provides access to cloud-based solution pages for device events, such as paper
jams. When the Online Solutions feature is enabled on a device, the following options are available for device
events:
●
QR codes can be displayed on the device control panel.
●
Web links can be displayed in the Event Log in the device HP Embedded Web Server (EWS).
When a user scans a QR code with a smartphone or tablet or clicks a web link in the Event Log, the device sends
information to the HP Solution Finding Web Service. The HP Solution Finding Web Service identies the most
relevant, up-to-date information or video available for the device event, and then returns the solution to the
user.
IMPORTANT: The information that the device sends to HP includes the event details, device model, and product
serial number. For more information about HP’s privacy practices, review the HP Online Privacy Statement.
Use this option to enable or disable the Online Solutions feature and congure the settings. You can restrict
access to the Online Solutions feature to only the device administrator.
Enable and congure the Online Solutions feature
1. Select the Enable Online Solutions checkbox.
2. To enable QR codes on the device control panel, select the Show QR code in control panel event details
checkbox. An information (i) icon is displayed on the control panel for an event. When a user presses the
information (i) icon, the QR code for that event is displayed on the control panel.
-or-
To disable QR codes on the device control panel, clear the Show QR code in control panel event details
checkbox.
3. To enable web links for event codes in the Event Log, select the Show links in the EWS Event Log checkbox.
-or-
To disable web links for event codes in the Event Log, clear the Show links in the EWS Event Log checkbox.
4. To allow only users who are signed in as an administrator to see the QR codes and Event Log links, select
the Restrict Online Solutions to Administrator checkbox.
NOTE: This setting does not prevent users who are not signed in as an administrator from viewing the
Event Log. This setting only prevents these users from seeing the web links in the Event Log.
-or-
To allow all users to see the QR codes and Event Log links and view solutions from a smartphone or tablet,
clear the Restrict Online Solutions to Administrator checkbox.
320 Chapter 6 Device Conguration Options ENWW
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