
Introduction 1-5
Meridian MAX
Installation Guide
Product release 8
See Appendix 2 of Automatic Call Distribution with an Auxiliary Data
System—System Performance and Engineering Information
(NTP 553-2671-151) for a discussion of MAR and MSR. Refer to the “Site
preparation” chapter of this document for a detailed discussion of Meridian
MAX performance capacities.
System reliability
Meridian MAX 8 provides automatic backup and protection against the loss
of data due to a power failure.
Automatic backup
Data used by the Meridian MAX’s displays and reports is stored for
historical purposes. This historical data is backed up through the Meridian
MAX automatic backup facility to minimize the loss of recent changes to
the system’s database in the event of a disk failure.
Database files are automatically backed up to tape every midnight.
Consequently, a tape must always be loaded in the tape drive. Avoid using
the same tape through two consecutive backups, as the new backup
overwrites the previous one. For this reason, several backup tapes should be
used and rotated daily.
For more information on the Meridian MAX’s capacity to store data, refer
to the “Meridian MAX system configuration” chapter.
Power failure
If a power failure occurs, Meridian MAX automatically reboots and
initializes the application software as soon as power is reapplied.
If you have the DC version of the Meridian MAX, you may have also
acquired the battery backup option. This option allows you to connect your
Meridian MAX to a battery. In the event of a power failure, such a system
can be brought down safely before the battery has discharged beyond its
operable limit. The AC version of the Meridian MAX does not have this
option.
If an Uninterrupted Power Supply (UPS) is being used, in the event of a
power failure, such a system should be backed up manually, then brought
down safely before the battery has discharged beyond its operable limit. If
the system is not backed up before the battery has discharged beyond its
operable limit, your data for that day is lost.
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