HP SP1 Uživatelský manuál stáhnout pdf (Strana 89)

Chapter 6: User Interface My Helpdesk Console

Altiris Helpdesk Solution User Guide 89

My Helpdesk - New Work Item

To Add a New Work Item

1 Type the required information in the form on the page.

For more details see “New Work Item” on page 50 and “Attachments” on page 55.

2 Click OK to save.

Sort Work Item List

The My Helpdesk Console page will display a list of the work items created by the current user,

located at the bottom of the page. The Work item list can be sorted as needed by selecting the sort

topic:

• #

• Title

• Assigned

• Priority

• Status

• Category

The sort topics toggle between ascending and descending sort order then they are selected.

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HP SP1 Uživatelský manuál Strana 89