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6 Troubleshooting
Before troubleshooting issues with Insight Control for vCenter, you must do the following:
• Verify that the correct user name and password are entered for vCenter Server.
• Verify that the software is installed and configured as described in the HP Insight Control for
VMware vCenter Server Installation Guide.
• View the log files. For instructions, see “Viewing the log files” (page 92).
Viewing the log files
Server module logs are located in the following directories:
DirectoryFile
install folder\serverInsight Control for vCenter hpserver.log
install folder\uimhpuim.log
install folder\hpcshpcs.log
NOTE: This document assumes that the software is installed in C:\Program Files (x86)\
HP. For 32-bit systems, replace C:\Program Files (x86)\ with C:\Program Files\.
The following vSphere Web Client logs are available:
• C:\ProgramData\VMware\vSphere Web Client\serviceability\logs\
vsphere_client_virgo.log
• C:\ProgramData\VMware\vSphere Web Client\serviceability\logs\
com.hp.asi.hpic4vc.ui-1.0.0\log.log
Storage Module for vCenter logs are available in the directory C:\Program Files\HP\HP
Insight Control Storage Module for vCenter\Storage\Jboss\standalone\log.
For example:
hpstoragemodule_February_2012_Log_1.log is the Storage Module for vCenter log from
February 2012.
Array-specific Storage Module for vCenter logs are available in the following directory: C:\
Program Files\HP\HP Insight Control Storage Module for vCenter\Storage\
Jboss\standalone\log.
• For HP EVAs: array_evaemdo_wrapper.log
• For HP XP P9000/HP XP arrays: array_xpdo_wrapper.log
You can also view the log file in the vSphere Client:
1. Navigate to the vSphere Client Home page.
2. Click the System Logs icon under Administration.
Troubleshooting Insight Control for vCenter
This section includes general troubleshooting information for Insight Control for vCenter. For
troubleshooting information specific to the Server Module for vCenter, see “Troubleshooting the
Server Module for vCenter” (page 96). For troubleshooting information specific to the Storage
Module for vCenter, see “Troubleshooting the Storage Module for vCenter” (page 99).
92 Troubleshooting
- Server User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- 1 Overview 7
- Role-based security 9
- Automatic association 10
- Manual association 10
- Accessing management tools 11
- Storage Module” (page 46) 13
- Adding HP 3PAR StoreServ 14
- Adding HP EVAs 16
- Adding HP XP storage systems 18
- Adding HP StoreOnce Backup 19
- HP Insight Management pages 28
- Prerequisites 32
- Managing clusters 34
- Cluster Overview page 36
- Viewing cluster information 36
- Managing servers 37
- Host Overview page 38
- Viewing host information 39
- Host network configuration 40
- Using the network diagram 42
- Power cycling a server 43
- Rediscovering devices 43
- Viewing news feed information 44
- Launching into HP tools 45
- Managing datastores 46
- Managing VMs 46
- Manually refreshing the cache 47
- Restarting a cache refresh 48
- ◦ Resized column widths 50
- Viewing summary information 51
- Viewing detailed information 53
- Viewing storage volumes 58
- Related topics 60
- Viewing virtual disks 61
- Viewing HBAs 61
- Viewing paths 61
- Viewing replications 64
- Viewing VMs to volumes 65
- 4 Provisioning storage 70
- Viewing the audit log 71
- Creating a datastore 71
- 72 Provisioning storage 72
- 6. Click Next 73
- 001100–999 74
- 74 Provisioning storage 74
- Expanding a datastore 75
- Deleting a datastore 76
- Deleting an unassigned volume 77
- Creating a VM from a template 77
- 78 Provisioning storage 78
- 80 Provisioning storage 80
- Cloning a VM 82
- Cloning a VM 83 83
- 84 Provisioning storage 84
- Cloning a VM 85 85
- Client window 86
- Onboard Administrator events 87
- Alarm icon 91
- 6 Troubleshooting 92
- 94 Troubleshooting 94
- 96 Troubleshooting 96
- 98 Troubleshooting 98
- Module GUI 100
- 102 Troubleshooting 102
- 7 Support and other resources 104
- HP authorized resellers 105
- Related information 105
- 8 Documentation feedback 106
- A Firewall port requirements 107
- Glossary 108
- 110 Index 110
- 112 Index 112
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