
Creating an RGS connection
NOTE: Before attempting to connect to a particular remote computer for the first time, HP recommends
that you verify that the remote and local computers satisfy the
Pre-connection checklist on page 23. The
checklist can also be used as a troubleshooting aid if a connection attempt fails.
To create an RGS connection:
1. In the Hostname or IP address field, type the hostname or IP address of the remote computer that is on
the same network and has the RGS Sender installed, and then press Enter or click Connect.
2. Type the username and password in the fields, and click OK.
NOTE: The username and password are the same credentials that you would use to log in to Windows
on the remote computer.
If the connection succeeds, the Remote Display Window will appear and display the desktop session of the
remote computer.
NOTE: If the remote desktop is locked, you will need to enter your credentials a second time to unlock it. If
the prompt instructs you to press Ctrl+Alt+Del to initiate this process, you must instead press Ctrl+Alt+End to
trigger the desired response on the remote computer. Pressing Ctrl+Alt+Del will always trigger a response on
the local computer.
Note the following additional information about creating an RGS connection:
●
If this is your first time establishing an RGS connection, you might receive a confirmation message or
error message, depending on the activation status of the HP Velocity and Advanced Video Compression
features. For more information on these features, see
Advanced performance features on page 45.
●
Using the standard method of creating an RGS connection (with the RGS Receiver Control Panel), you
cannot connect to more than one remote computer at a time. If an attempt is made to connect to a
second remote computer using the RGS Receiver Control Panel, the connection to the first remote
computer is terminated. For information about how to connect to more than one remote computer at a
time, see
Using RGS in Directory Mode (non-touch displays only) on page 61.
●
If your RGS Sender is not licensed, a warning dialog will be displayed in the Remote Display Window. For
information on RGS Sender licensing, see the HP Remote Graphics Software Licensing Guide, available at
http://www.hp.com/go/rgs.
●
On Linux, the RGS Receiver Control Panel will not stay on top of other windows in the desktop and can
therefore get lost. Also, for session managers that support multiple desktops, the RGS Receiver Control
Panel will not, by default, show up in all desktops. See
Setup Mode (non-touch displays only)
on page 31 to understand how to raise the RGS Receiver Control Panel to the top of the window stack.
Creating an RGS connection 29
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