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5 Frequently asked questions (Windows)
Question Answer
If I upgrade my HP ePrint Software, will my personalized settings
stay the same?
It depends on the version. For HP ePrint Software versions 4.6
and newer, any personalized settings should be migrated. For HP
ePrint Software versions 4.5 and older, any personalized settings
will be lost including any custom printer names and you will have
to re-register the HP ePrint Software.
What recommendations does HP provide for selecting a driver for
my HP printer with Windows?
HP’s recommendation is based upon your print needs. The
following information might help:
HP ePrint Software is recommended for mobile and cloud
users who need a single, easy, and every-day printing
solution with many printers at home, in the oce, or on the
go.
The HP Universal Print Driver (UPD) is recommended for
enterprise or oce environments where a single driver can
be used with multiple, network-connected HP printer
models for everyday business printing.
HP printer-specic drivers available for download from
HP.com are recommended for full-feature printing with one
specic printer model. Might include scan functionality and
supplies management.
For basic network printing, use the HP printer-specic
drivers that are included in the Microsoft operating system.
If HP ePrint software is already installed, can I run the setup .exe? If HP ePrint is already installed, and the setup .exe is run again, it
will launch the uninstaller.
During installation, which port do I use? The installer handles setting up the software for you. You will not
be asked to choose a port.
Can HP ePrint be installed via Point and Print? HP ePrint is not supported for PnP installs.
Can I install both the x32 and x64 driver onto an x64 system? No. The installer will display an error if you try to use the wrong
version.
Are there driver pre-conguration options? For example, can I
pre-congure the driver using the HP Driver Conguration Utility
(DCU), the Driver Deployment Utility (DDU), or Web Jetadmin
(WJA)?
No.
ENWW 15
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