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Table 2: ProLiant and X86 server options
1
Products Limited warranty period and service delivery
method
2
Response time
3
Batteries 1 year parts only 1 to 5 business days
Cables 1 year parts only 1 to 5 business days
Disk Drive Enclosures 3 years parts only 1 to 5 business days
Flash Media (USB, SD, MicroSD, SDHC) 1year parts only
8
1 to 5 business days
Hard Disk Drives (ATA, PATA, SATA)* 1 year parts only 1 to 5 business days
Hard Disk Drives (MDL SAS)*
1 year parts only
1 to 5 business days
Hard Disk Drives (SCSI, SAS) 3 years parts only 1 to 5 business days
Host Bus Adapters 1 year parts only 1 to 5 business days
Memory 1 year parts only 1 to 5 business days
Modems
1 year parts only
1 to 5 business days
Modular Cooling Systems (MCS) 1 year parts only 1 to 5 business days
Network Adapters (NIC) 1 year parts only 1 to 5 business days
InfiniBand Options (HCAs, Switches and
cables
1 year part only 1 to 5 business days
Optical Drives 1 years parts only 1 to 5 business days
Power Protection and Management
(UPS, including UPS battery packs)
Year 1: parts and on-site labor
Years 2-3: parts only
Parts: 1 to 5 business days
Labor: Next business day
HP DirectFlow 1U Battery Module (Li-Ion) Year 1: parts and on-site labor
Years 2-4: parts only
Parts: 1 to 5 business days
Labor: Next business day
HP DirectFlow 3U Battery Module (VRLA) Year 1: parts and on-site labor
Years 2: parts only
Parts: 1 to 5 business days
Labor: Next business day
Processors 3 years parts only 1 to 5 business days
Racks and Rack Accessories 3 years parts only 1 to 5 business days
Remote Insight Lights Out Edition II boards 1 year parts only 1 to 5 business days
Storage Array Controllers 3 years parts only 1 to 5 business days
Enterprise Solid State Drives (SSD) after
April 2011
3 years parts only subject to maximum usage
limits.
7
1 to 5 business days
1
Table 2 describes ProLiant and X86 server option products only. The warranty terms for other options available from HP are set forth
in the limited warranty provided with those options. Refer to the warranty for HP Storage products on the HP website at
http://h18006.www1.hp.com/products/storageworks/warranty.html.
2
Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included with
your HP Hardware Product; for current warranty information contact the nearest HP Sales office.
3
Response times are based on local standard business days and working hours. Unless otherwise stated, all responses are measured
from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has
begun to provide support or remote diagnostics. Response time is based on commercially reasonable effort. In some countries and
under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your
area.
7
Subject to Maximum Usage Limitation: The maximum amount of data that can be written to the device. Parts and components that HP
determines have reached or exceeded their Maximum Usage limitations will not be provided, repaired, or replaced under warranty.
8
Limited warranty regardless of the warranty period for the system in which they are installed.
*
These options have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are
installed.
Table 3: HP Storage products
Products Limited warranty period and service delivery
method
Response time
HP Storage products (inclusive of but not
limited to disk array, NAS, AIT, DLT, DAT,
MSA)
http://h18006.www1.hp.com/products/storageworks/warranty.html
- Global Limited Warranty and 1
- Technical Support 1
- Hardware limited warranty 2
- Exclusive remedy 3
- Exclusions 3
- Limitation of liability 4
- Options limited warranty 4
- Customer responsibilities 5
- Customer self repair 6
- Parts only warranty service 6
- On-site warranty service 6
- Limited warranty period 7
- Table 3: HP Storage products 10
- Software limited warranty 11
- Support for initial setup 12
- Contacting HP 12
- Australia Warranty Policy 13
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