
4. On the right, scroll down to Role Services. The Static Content is not installed by default.
5. Click Add Role Services, and select Static Content. Click Next.
6. Finish the wizard. The IIS must be restarted for changes to take effect.
2.5.2 No proper host configuration found
This error occurs when trying to access the administration console on the web browser and the database
connection fails. The logging screen does not display, and the following error message appears:
The server cannot identify whether it is a primary or a secondary instance. This is usually due to a connection
failure with the database from a ‘cloudprint’ provisioned user who should have admin rights. This will prevent
the system from working properly.
2.5.2.1 Set as Mixed mode
If the SQL Server Express on the local system not installed with login mode set to Mixed. If this is not true,
your SQL Server Express might be demanding the administrator to be a Windows user account.
If uncertain, locate the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\<instance_name>
\MSSQLServer Key: LoginMode
Being <instance_name> the current SQL Server Express version, usually MSSQL10.SQLEXPRESS
If the LoginMode key is NOT set to 2 (Mixed mode), you can manually do so by editing this registry key, and
restart SQL Server Express on the system. This allows for both Windows accounts and provisioned SQL users
(such as ‘cloudprint’) to properly connect to the database.
This error can also occur if there are two (or more) instances configured as HP ePrint Enterprise primary
instances. There can be only one primary instance at a time.
2.5.2.2 Reset SQL Database connection password
Depending on SQL Server Login password expiration policy, CloudPrint.Settings.xml may refer to SQL
connection string password that is expired. To reset the SQL connection string password in
CloudPrint.Settins.xml, complete the following steps:
1. Open Windows Command Prompt
2. Point to ePrint Enterprise installation directory
3. Run SQLConnectionTool/testconnection
4. If the response of step 3, above, communicates a failure to connect to ePrint Enterprise database
a. SQLConnectionTool/resetpassword [newpassword]
5. Run SQLConnectionTool/testconnection again to reconfirm successful connection.
28 Chapter 2 HP ePrint Enterprise Server
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