HP ePrint Enterprise Průvodce řešením problémů stáhnout pdf (Strana 42)

4 HP ePrint Enterprise mobile apps

4.1 HP ePrint Enterprise app for BlackBerry OS 7.1 and lower

4.1.1 Error while downloading app from ePrint Enterprise Server

If “Error 907 Invalid COD file” occurs while downloading the BlackBerry mobile client from http://<installation

host>/cp, verify the IIS mime types in the IIS admin page, make sure the file types for .cod and .jad are

properly set, having only one entry each:

●

.jad = text/vnd.sun.j2me.app-descriptor

●

.cod = application/vnd.rim.cod

4.1.2 Unable to search printers

Check if your HP ePrint Enterprise server is running with all components displaying a green light. This can be

verified on the HP ePrint Enterprise administration page:

●

http://<installation host>:<port>/CloudPrintAdmin

If the server is ok, verify the IT policies for the HP ePrint Enterprise server email address and hostname are

correct, and are properly set. The policies on the BES server should be set as custom IT policies. After setting

them, it may take some time before the devices are updated. For test purposes, you can push the

configuration from the CloudPrintAdmin website. This is not for production, since the mobile devices will

overwrite this configuration with the one from the BES during BlackBerry reboots.

Make sure that your BlackBerry can access the HP ePrint Enterprise web server. This requires the BES MDS

tunnel, and no firewall blocking TCP port 80. To test your access to the HP ePrint Enterprise server, try to

open http://<installation host>/cp from the BB Browser. If this fails, printing will not occur.

4.1.3 Can search printers, but not able to print

This error can occur if the BES server is able to reach the primary instance (where search is performed), but

cannot reach the secondary instance where printing occurs. Confirm that BES server can communicate with

HP ePrint Enterprise primary and secondary instance, and that DNS and network aliases (if any) are properly

configured.

4.2 HP ePrint Enterprise mobile app for Android

4.2.1 Server connection problem using ‘Android’

This message can sometimes appear when trying to enable Enterprise printing on Android mobile devices. To

resolve this error, from within the Android ePrint app, navigate to Settings, and then turn on ePrint. When

prompted for the ePrint Enterprise server information, enter http://FQDN/gd (where “FQDN” = the actual

fully qualified domain name for the ePrint Enterprise server).

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HP ePrint Enterprise Průvodce řešením problémů Strana 42