HP Designjet Universal Print Driver Uživatelský manuál stáhnout pdf (Strana 143)

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Known issue with redirected printers

Before making a remote desktop connection with a terminal server, you can specify if the local devices (such as

printers) and resources should be visible in the remote session. If this option is used, then the locally installed printers

with the HP UPD driver will be displayed as a redirected printer and can be used in the remote desktop session.

When you open the redirected printers in the remote session, all redirected printers will not show the Color tab, even

when the locally installed printers have color printing capabilities and a Color tab. Additionally, job storage will be

displayed and extra trays are visible in paper source drop-down list in printing shortcuts while the paper source drop-

down box in the Print Quality tab and in the special pages dialog box will only contain the Automatic selection.

NOTE: In windows 2008R2, a redirected printer will be visible in the Devices and Printers folder as “PrinterName

(redirected #), where PrinterName is the name of the Printer on the local windows PC from which the terminal session

was started, and the # is the connection number to the terminal server.

Troubleshooting

Printer Automatic Configuration communication can fail with the device because of issues in the communication path.

The client or network configuration might prevent communication, or the feature may have been disabled by the print

administrator at install via driver pre-configuration. Take the following steps to isolate issues when Auto Configuration

is not successful.

1. Can the HP UPD print to the target device?

No, then bidirectional communication might also fail because of connection issues between the HP UPD and the

target print device.

2. Is the HP UPD printer defined with Printer Auto Configuration enabled?

Check the Printer properties, Device Settings tab. Under Installable Options, is Automatic-Configuration grayed

out?

a. No, run Update Now to check bidirectional communication

b. Yes, then Auto-Configuration has been disabled either through driver configuration or by disabling the

bidirectional communication services. Suggested steps:

o Are the Net Driver HPZ12 and PML Driver HPZ12 services installed (My Computer- Manage-Services or

by NET START at the command line)?

o Reinstall the driver after confirming the source *.cfg file or *.cfm file has not been pre-configured to

disable Printer Auto Configuration. If unsure, download the source driver package from

www.hp.com/go/upd and perform a default installation without using the HP Driver Configuration Utility

(DCU).

3. After running "Update Now" were the expected results returned?

a. Check the Printer Properties, About tab and verify "Last Configured xx/yy/zzzz" date matches the Microsoft

OS system date (confirmed by typing START -> RUN -> cmd /k date). If not, then Auto Configuration did not

succeed.

b. Was an error message returned, such as "This command could not be completed because a printer

communication error occurred"?

Check for the correct port, port address, physical and logical connection to the target device.

c. Paper types supported by the target device are not in the HP UPD user interface?

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HP Designjet Universal Print Driver Uživatelský manuál Strana 143