HP Designjet Universal Print Driver Uživatelský manuál stáhnout pdf (Strana 239)

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Files to collect

The following list contains information that might be requested to continue troubleshooting for the purpose of

debugging, analyzing and creating reproducible test cases.

1. MSINFO32: Click Start, click Run, and then type MSINFO32.exe. Save the *.NFO file to disk.

2. System Information: From a command prompt, pipe the output to file: C:\>systeminfo.exe >systeminfo.txt.

3. Microsoft Support Diagnostics Toolkit (MSDT): For details and information refer to Microsoft Support Diagnostics

Self-Help Portal: https://home.diagnostics.support.microsoft.com/SelfHelp

4. Microsoft Event Viewer Logs: Click Start, click Run, and then type Eventvwr.msc. Select the tree node, and from

the Action menu select Save Log File As... to save the log file.

5. PRN file: Application dependent. Example: Click Start, click Run, and then type WRITE.EXE, select File and then

Print, select Print To File and save to FILENAME.PRN

6. Application file: Provide a sample file from the application which created the reported issue.

7. Print a test page: Open the Printers folder, right-click the printer name, select Printer properties, and then click

the Print Test Page button. Scan the output page to a distributable computer file format. Options to create the

page include the following.

 Device Configuration Page: Print from the printer control panel.

 Printers folder→Printer properties→Print Test Page.

5. Scan of printed document: After printing a page, use a colored pen to mark up and identify the issue with the

printed output. Scan the marked up page back to a distributable computer file format.

6. Driver Configuration Utility (HP DCU): Provide the pre-configuration files *.cfg or *.cfm

7. Device Network Settings: Methods available to capture information

 Telnet to the product, output all information to console, select upper left icon and right mouse, EDIT-SELECT-

ALL. Repeat right mouse, EDIT-COPY. Paste into file and save.

 Use HP Web Jetadmin views to create an export file

 HP Embedded Web Server to printer: http://ip_of_printdevice

8. Screen shots: Error dialogs, user interface, etc.

9. Microsoft crash dump file

 Server 2008: support.microsoft.com/kb/254649 (dump files, when enabled, are stored by default in

%SystemRoot%\Minidump folder).

 Windows 7: support.microsoft.com/kb/931673 (dump files, when enabled, are stored by default in

Drive:\Users\UserName\AppData\Local\Temp)

NOTE: If a process hangs or is very slow, starting with Windows 7, the task manager has the ability to take a

process memory dump file that can be useful to the lab to determine what the system is doing or waiting for. To

create a dump file:

1. Start Task manager

2. Go to the processes tab.

3. Select the process that is hanging. A good place to start is spoolsrv.exe

4. Right click, and select Create Dump File.

5. Make a note of the location where the system stored the dump file. The location is not user selectable.

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HP Designjet Universal Print Driver Uživatelský manuál Strana 239